Montana Hotel
3-star hotel · South Kensington, London
Long Weekend score
Mixed3 serious reports in 298 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 34% of London hotels
- 81% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 34% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 648 praise, 156 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $430 a nighttypical for two, before tax · from $228
- 3 min walkto Gloucester Road station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGloucester Road is 204 m away
- Location220 praise · 0 complain
- Staff163 praise · 4 complain
- Food25 praise · 0 complain
Against
- On a main road: Cromwell Road29 m from the building
- Room condition65 complain · 0 praise
- Problems in the bathroom31 of 298 guests
- Something broken in the room17 of 298 guests
- Heating and air conditioning15 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (220 guests). Weakest: room condition, where 65 of the 65 who mention it complain.
Location2200Strength
The location is perfect..the best area to stay in.
Google, May 2026, rated 5/5 by this guest
Excellent location, close to a metro stop on the main lines that take you to the most important attractions.
Google, April 2026, rated 4/5 by this guest
Food250Strength
Nice older place in a great location, it’s very nice and good restaurant
Booking network, May 2026, rated 9/10 by this guest
We eat in the restaurant one evening and that’s goos.
Booking network, June 2026, rated 8/10 by this guest
Staff1634Strength
The staff were extremely welcoming and helpful.
Booking network, April 2026, rated 8/10 by this guest
Staff very friendly and respectful and we thought it a great hotel and within 10mins walking to Royal Albert Hall .
Google, April 2026, rated 5/5 by this guest
Reception communications non existant
Booking network, June 2026, rated 4/10 by this guest
Value336Mostly good
Excellent choice for the money
Booking network, May 2026, rated 9/10 by this guest
Great location and very good value for money.
Booking network, March 2026, rated 9/10 by this guest
It was much more expensive than it should have been based solely on the look, feel and decor of the room.
Google, August 2026, rated 2/5 by this guest
Cleanliness9017Mostly good
Was very clean so could overlook the room /bathroom being a little tired.
Booking network, March 2026, rated 9/10 by this guest
Room a bit tired, needed updating but was very clean
Booking network, May 2026, rated 8/10 by this guest
The carpet at the side of the unit next to the wardrobe had not been cleaned.
Booking network, March 2026, rated 8/10 by this guest
Breakfast4315Mostly good
Good location, pleasant and friendly staff, decent bed and excellent breakfast.
Booking network, April 2026, rated 5/10 by this guest
Comfortable bed, good breakfast, and lovely people at reception.
Booking network, June 2026, rated 9/10 by this guest
Just basic breakfast not cooked one have to pay extra for cooked breakfast even if you booked with breakfast
Booking network, April 2026, rated 10/10 by this guest
Beds2713Mostly good
Location was perfect and the bed was extremely comfortable!
Google, May 2026, rated 5/5 by this guest
Good comfy beds, great breakfast.
Booking network, June 2026, rated 9/10 by this guest
Water pressure awful, bathroom was rough, bed was a rock, elevator was sketchy and fit one person + 1 piece of luggage.
Booking network, June 2026, rated 5/10 by this guest
Room size2718Mostly good
The room we had was lovely and spacious and very clean.
Google, May 2026, rated 5/5 by this guest
Our room was upgraded to a large room which was great for our weeks stay.
Booking network, March 2026, rated 8/10 by this guest
Very small and poky rooms, bathrooms so much worse
Booking network, June 2026, rated 6/10 by this guest
Quiet at night2018Split
My room was in the basement and there was generator noisy throughout the night so my sleep was disturbed
Booking network, May 2026, rated 7/10 by this guest
My room is in front of the main street,A bit noisy.
Booking network, May 2026, rated 8/10 by this guest
Very noisy, the bathroom fan goes on for a long while.
Booking network, May 2026, rated 6/10 by this guest
Room condition065Weak spot
The furniture in the room is dated, but the most important thing for me is cleanliness, and it was okay.
Booking network, March 2026, rated 7/10 by this guest
Place would benefit from redecoration.
Booking network, June 2026, rated 7/10 by this guest
When everything else is good it seems churlish to comment on the decor, but the place does need a bit of a spruce up.
Booking network, April 2026, rated 8/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,427 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 31 of 298 reviews.
Problems in the bathroom31 of 2981 in 10 reviews
The sink tap and the shower need to be upgraded
Booking network, March 2026, rated 10/10 by this guest
As I always state the hotel is very “dated” & in need of some TLC, the plumbing in particular as the shower has completely died with 3 rivulets beating down
Booking network, April 2026, rated 8/10 by this guest
Something broken in the room17 of 2981 in 18 reviews
Shower was terrible and vent didnt work in bathroom
Booking network, May 2026, rated 5/10 by this guest
The carpet looked very old, and the bathroom was extremely small and not well maintained (towels placed on top of the toilet, damaged mirror).
Google, March 2026, rated 4/5 by this guest
Heating and air conditioning15 of 2981 in 20 reviews
Twin room was quite small and very warm.
Booking network, June 2026, rated 8/10 by this guest
Room very stuffy when hot, did have cool air fan though.
Booking network, June 2026, rated 7/10 by this guest
The lift15 of 2981 in 20 reviews
Lift very small, Carpet a little worn.
Booking network, June 2026, rated 9/10 by this guest
Lift very small and slow.
Booking network, April 2026, rated 5/10 by this guest
Unexpected charges and refunds13 of 2981 in 23 reviews
The room for single bed is very small, they changed for me for extra fee.
Booking network, March 2026, rated 5/10 by this guest
Paid for breakfast with booking and once there they told me I would have to pay extra for full English as this is only for continental.
Booking network, April 2026, rated 7/10 by this guest
Not as shown or booked8 of 2981 in 37 reviews
The room we booked was nothing like the photo advertised in booking.com.
Booking network, May 2026, rated 3/10 by this guest
Rummet var väldigt slitet och ser inte ut som på bilderna!
Booking network, February 2026, rated 8/10 by this guest
Serious reports
3 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 298 reviews
Also, our shower was so hot that we risked being burned.
Google, May 2026, rated 5/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: peeling paint or cracks in 3, stains in 2, building work in 2 and dirty surfaces in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (8).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$430 is a typical night, from 12 dates checked in the coming year. Cheapest in December 2026, dearest in December 2026.
Weekends cost 13% more than weekdays
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Gloucester Road station is 204 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Cromwell Road29 m
- Nearest shop: Tesco Express2 min walk124 m by road
- Nearest station: Gloucester Road3 min walk204 m by road
- Buckingham Palace3.5 km
- Big Ben4.7 km
- The British Museum5.4 km
- Tower Bridge8.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 9 to 18 m².
- Classic Single Room9 m²Sleeps 1Bathtub in its photos
- Economy Single Room with Shared Bathroom9 m²Sleeps 1Bathtub
- Classic Twin Room15 m²Sleeps 2
- Classic Double Room15 m²Sleeps 2
- Classic Triple Room16 m²Sleeps 31 Twin bed + 1 Double bed
- Classic Quad Room18 m²Sleeps 42 Twin bed + 1 Double bed
The other 1 room types
- Family Room18 m²Sleeps 41 Double bed + 2 Twin bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 34% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
46 Google reviewers ticked "Quiet", yet 18 guests complain about noise, and Cromwell Road runs 29 m away.
Google rates it 86 out of 100 and Booking network rates it 79. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 65 of the 65 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 207 older, 120 in other languages and 268 with a score but no words.
- The hotel replied to 3 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.