Holiday Inn London - West
4-star hotel · Acton, London
Long Weekend score
Strong1 serious report in 276 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 70% of London hotels
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 70% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 88% of guest comments are praise. 525 praise, 73 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 48 of 48 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $166 a nighttypical for two, before tax · from $97
- 5 min walkto North Acton station
- 276 guest reviewsfrom the last 2 years
- 48 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceNorth Acton is 404 m away
- Staff199 praise · 7 complain
- Location78 praise · 7 complain
- Cleanliness74 praise · 7 complain
- Breakfast64 praise · 6 complain
Against
- On a main road: Western Avenue27 m from the building
- Heating and air conditioning15 of 276 guests
- Room condition6 complain · 3 praise
What guests reported
What guests say
276 reviews from the last 2 years. Most praised: staff (199 guests). Weakest: beds, where 15 of the 36 who mention it complain.
Food411Strength
The food is great and at your table quickly.
Google, August 2026, rated 5/5 by this guest
The restaurant and food were great, and I was very well looked after by Vanya.
Tripadvisor, July 2026, rated 5/5 by this guest
Staff1997Strength
The rooms were clean, the staff were friendly, and the service was excellent.
Google, July 2026, rated 5/5 by this guest
Our special appreciation to Norman, Nisha, Aayusha, Sachin & Prema for their kindness & hospitality.
Tripadvisor, September 2026, rated 5/5 by this guest
The front desk staff was cold, rude, and acted like helping us was a burden.
Google, July 2026, rated 1/5 by this guest
Location787Strength
Nice location beautiful property good ambience decent rooms courteous staff and lovely breakfast makes this place to stay and enjoy your vacation.
Tripadvisor, September 2026, rated 5/5 by this guest
Perfect spot for a base whilst attending Wembley or for base for London site seeing.
Booking network, August 2026, rated 10/10 by this guest
It wasn’t close to Wembley and the public transport was terrible so we wouldn’t stay there again for a Wembley Concert.
Booking network, August 2026, rated 8/10 by this guest
Cleanliness747Strength
Very good hotel, clean, helpful staff and has everything promised!
Booking network, September 2026, rated 7/10 by this guest
The hotel is clean and well presented with a small but serviceable gym.
Google, August 2026, rated 5/5 by this guest
Bathroom could have just done with a deeper clean in shower section.
Booking network, July 2026, rated 9/10 by this guest
Breakfast646Strength
Prerna is a fantastic person and my family loved the breakfast we had for 4 days we were here.
Tripadvisor, July 2026, rated 5/5 by this guest
The breakfast was good, and Prerna the restaurant manager took great care of us.
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast menu was same all the days we stayed.
Booking network, July 2026, rated 9/10 by this guest
Room size235Mostly good
The hotel is excellent, rooms are spacious unlike other hotels in center London,
Google, August 2026, rated 5/5 by this guest
The executive room was spacious.
Booking network, September 2026, rated 8/10 by this guest
Room is very basic and small ,however the service at the hotel was great.
Tripadvisor, September 2026, rated 4/5 by this guest
Beds2115Split
So uncomfortable I had to use my duvet as a pillow and towels as a blanket!
Booking network, July 2026, rated 6/10 by this guest
Unfortunately the bed was not comfy for me...i stayed on the ground floor in a family room and when you turned the air con off there was a definte smell of nappies in the room...plus the free parking is a joke
Booking network, September 2026, rated 6/10 by this guest
Only complaint is that the mattresses were too firm for my taste.
Google, September 2026, rated 4/5 by this guest
Value1210Split
Convenient location as staying to go to Wembly
Booking network, August 2026, rated 8/10 by this guest
Perfect and reasonably priced for London.
Booking network, September 2026, rated 9/10 by this guest
Good cheap stay and close to station to get into London
Booking network, June 2026, rated 8/10 by this guest
Quiet at night109Split
Also unfortunately other guests were very noisy in the early hours of the morning
Booking network, September 2026, rated 9/10 by this guest
Broken window latch meant the triple glazing wasn't very effective, consequent traffic noise from the street
Booking network, August 2026, rated 6/10 by this guest
Noisy air condition in the room.
Google, September 2026, rated 4/5 by this guest
Room condition36Weak spot
Old smell in whole hotel.
Booking network, September 2026, rated 8/10 by this guest
The room smelt a bit at times as if someone had been smoking in there previously, we weren’t in the room that long so it wasn’t a major issue, we’ve stayed in this hotel previously and this room was not as nice as the previous room we stayed in, the bathroom had more wear and tear/didn’t look as…
Booking network, July 2026, rated 8/10 by this guest
It's a new property that deserves a visit.
Google, August 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,064 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 15 of 276 reviews.
Heating and air conditioning15 of 2761 in 18 reviews
The A/C was broken, it’s not something that’d usually bother me, but we had this heatwave…
Booking network, July 2026, rated 6/10 by this guest
Og det ble veldig varmt og tett når flere dusjet etter hverandre.
Booking network, July 2026, rated 4/10 by this guest
Parking8 of 2761 in 34 reviews
Limited parking on site and surrounding areas.
Booking network, August 2026, rated 9/10 by this guest
Parking and access a little awkward.
Booking network, August 2026, rated 9/10 by this guest
Something broken in the room7 of 2761 in 39 reviews
3 times the room keys didn’t work.
Booking network, August 2026, rated 4/10 by this guest
Side lights next to be didn’t work
Booking network, September 2026, rated 8/10 by this guest
Unexpected charges and refunds6 of 2761 in 46 reviews
felt a little gouged over price (off-weekend)
Booking network, July 2026, rated 5/10 by this guest
When we reported this to the front desk, they could only arrange something for an additional charge of 400 pounds.
Google, July 2026, rated 3/5 by this guest
Complaints the hotel left unresolved6 of 2761 in 46 reviews
I had to keep asking the staff everyday to put my food in the fridge and go warm my food.
Booking network, September 2026, rated 8/10 by this guest
The whole staff was not interested in our argument.
Google, August 2026, rated 3/5 by this guest
Problems in the bathroom5 of 2761 in 55 reviews
The bathroom was dirty and smelled awful.
Booking network, June 2026, rated 4/10 by this guest
Room 206 could not shower and flush at the same time.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
1 in 276 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 276 reviews
My mum had all of her cards stolen at around 8:30 AM while we were eating breakfast inside the hotel.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 48 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bar (4).
The hotel says it has no swimming pool or spa.
Price, place and rooms
Price
$166 is a typical night, from 304 dates checked in the coming year.
Weekends cost 17% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $119Dearest month: Aug 2027, $243
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$128
- deals.goseek.com$128
- deals.etrip.net$128
- stayforlong.co.uk$139
- deals.dealbase.com$139
- billabook.com$149
- evendo.com$161
- catchit.com$163
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
North Acton station is 404 m away by road, about 5 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Western Avenue27 m
- Nearest shop: Tian Tian Market3 min walk211 m by road
- Nearest station: North Acton5 min walk404 m by road
- Buckingham Palace10.5 km
- The British Museum11.2 km
- Big Ben11.6 km
- Tower Bridge15.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 20 to 24 m².
- Standard Double Room20 m²Sleeps 2
- Standard Room20 m²Sleeps 21 Double bed + 2 Twin bed
- Triple Room20 m²Sleeps 33 Twin bed
- Standard Room with Double and Single Bed20 m²Sleeps 3
- Premium King Room20 m²Sleeps 2
- Double Room with Sofa Bed20 m²Sleeps 4
The other 4 room types
- Standard Room with Two Single Beds - Accessible20 m²Sleeps 2
- Standard Room with Two Single Beds20 m²Sleeps 2
- Premium King Room With Double Sofa Bed20 m²Sleeps 4
- Premium Room24 m²Sleeps 21 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 70% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
41 Google reviewers ticked "Quiet", yet 9 guests complain about noise, and Western Avenue runs 27 m away.
If room condition matters to you
Here, 6 of the 9 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
276 reviews counted · 88 photos checked · updated 10 October 2026
- We collected this hotel's 838 most recent reviews from Google, Tripadvisor and the Booking network. 276 of them describe a stay in the last 2 years and are the ones counted here; the rest were 133 older, 82 in other languages, 328 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 42 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 88 photos: the first 40 of the hotel's own and the 48 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.