Dorsett Shepherds Bush, London
4-star hotel · Shepherd's Bush, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of London hotels
- 57% of guest comments are praise
- 50% of guest photos show no damage
How this score is made
- Rated higher than 54% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 57% of guest comments are praise. 308 praise, 237 complain. Counts for 30% of the score.
- 50% of guest photos show no damage. 30 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $109 a nighttypical for two, before tax · from $77
- 3 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 258 m away
- Location112 praise · 0 complain
- Beds16 praise · 2 complain
Against
- On a main road: Shepherds Bush Green16 m from the building
- Guest photos show wear and dirt30 of the 60 photos guests took, and 0 of the hotel's 40
- Heating and air conditioning150 of 298 guests
- Cleanliness43 complain · 32 praise
- Room condition41 complain · 6 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (112 guests). Weakest: room condition, where 41 of the 47 who mention it complain.
Location1120Strength
A very pleasant stay at this hotel, ideally located a 10-minute walk from the metro, a 5-minute walk from the shopping center, and with numerous restaurants nearby.
Google, August 2026, rated 5/5 by this guest
Great room and facilities and the location was great with plenty of places to eat and drink close by.
Booking network, July 2026, rated 10/10 by this guest
Beds162Strength
The staff was friendly, the bed very comfortable and the room very nice.
Booking network, July 2026, rated 9/10 by this guest
The room was a good size and the bed was comfy.
Booking network, September 2026, rated 10/10 by this guest
Sadly although the room is clean and the staff are nice, the pillows are terrible and needed replacing years ago, and the air-conditioning doesn't cool the room.
Google, October 2026, rated 3/5 by this guest
Staff9473Split
Lack of Customer care from Reservations department
Tripadvisor, September 2026, rated 1/5 by this guest
Staff were unhelpful and didn’t seem to care
Booking network, September 2026, rated 6/10 by this guest
Staff was rude and unhelpful and kept lying to us
Tripadvisor, August 2026, rated 1/5 by this guest
Room size1314Split
A little tired in places and the Executive Rooms very small for the price you pay.
Booking network, July 2026, rated 6/10 by this guest
Room was small and as it was hot we thought we would have a cold shower but the water was hot !
Booking network, July 2026, rated 3/10 by this guest
The hotel is well located, but the rooms are small, the reception is chaotic, and the receptionists are rude.
Google, August 2026, rated 1/5 by this guest
Cleanliness3243Split
Terrible and dirty place.
Booking network, August 2026, rated 1/10 by this guest
The room was dirty when I checked in.
Booking network, August 2026, rated 1/10 by this guest
Black stains on the carpet making it look unclean.
Booking network, September 2026, rated 4/10 by this guest
Breakfast1825Split
Aamupala ei vastannut odotuksia ja oli mielestäni kallis (£20).
Booking network, September 2026, rated 7/10 by this guest
The breakfast was really bad .
Booking network, September 2026, rated 7/10 by this guest
Not a 4 star breakfast; no butter!
Booking network, August 2026, rated 6/10 by this guest
Quiet at night812Split
3) air conditioner extremely noisy in the room
Google, October 2026, rated 4/5 by this guest
The air con system was not working our room and the air con unit brought in to supplement was very noisy.
Booking network, July 2026, rated 8/10 by this guest
the fire alarm keep disturbing intermittently and it disturbed our sleep
Booking network, September 2026, rated 8/10 by this guest
Value927Weak spot
pretty shocked to be paying for a 4 star hotel which when converted from Australian dollars is a small fortune to stay in a hotel room with sewage issues.
Google, September 2026, rated 2/5 by this guest
Basic at a very high price.
Booking network, September 2026, rated 5/10 by this guest
And it wasn't cheap over 280 pound for a horrible hotel room.
Booking network, August 2026, rated 1/10 by this guest
Room condition641Weak spot
Superficially looks great, but actually quite shabby.
Booking network, July 2026, rated 5/10 by this guest
Tired in places like the main entrance where there have clearly been ceiling leaks and the bathroom which had flaking paint.
Booking network, July 2026, rated 9/10 by this guest
The room was clean, but both the room and the furniture needed an update.
Google, September 2026, rated 4/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,092 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 150 of 298 reviews.
Heating and air conditioning150 of 2981 in 2 reviews
The total lack of disregard that in the peak of summer the room was like an oven with non existent cooling..
Booking network, September 2026, rated 1/10 by this guest
Afraid it is hard to provide a better review but the aircon was not working (despite having checked in advance) which made for a very uncomfortable night.
Booking network, September 2026, rated 3/10 by this guest
Something broken in the room66 of 2981 in 5 reviews
Very poor service; the refrigerator and kettle were broken, and the air conditioning was blowing very hot air—we had to rely on the fan just to breathe a little.
Google, August 2026, rated 1/5 by this guest
The staff were very rude when we brought up the broken air con which they were already aware of.
Booking network, August 2026, rated 1/10 by this guest
Complaints the hotel left unresolved65 of 2981 in 5 reviews
I asked the hotel twice by message and at the front desk never got an answer
Booking network, August 2026, rated 7/10 by this guest
Worst hotel experience I’ve ever had AC doesn’t work bathroom smells like sewage Also the window doesn’t open Very claustrophobic room Would not recommend anybody I called him to let them know about the AC and they said the best they can do is give me a fan if I could put less than
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom54 of 2981 in 6 reviews
The bathroom constantly smelt fusty.
Google, July 2026, rated 1/5 by this guest
The shower smelled of the sewer.
Booking network, August 2026, rated 5/10 by this guest
Unexpected charges and refunds27 of 2981 in 11 reviews
We moved hotels at considerable cost last minute as the room was unbearable but they have now refused a refund through booking.com
Booking network, July 2026, rated 1/10 by this guest
Security deposit never returned with no explanation!!
Booking network, September 2026, rated 1/10 by this guest
A booking not honoured25 of 2981 in 12 reviews
Front of house reception poor - tried to give us a room that was no way equivalent to what we had booked.
Booking network, July 2026, rated 5/10 by this guest
Also booked a twin and checked at desk room was a twin but it wasn’t so had to return to reception to be given a new room.
Booking network, August 2026, rated 5/10 by this guest
Serious reports
15 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard11 of 298 reviews
I actually bang my head against the glass wall while getting into the bath and it is slippery.
Tripadvisor, September 2026, rated 4/5 by this guest
Someone fell ill2 of 298 reviews
My partner woke up several mornings with a sore throat from the conditions, whereas I ended up with a respiratory infection- I am somewhat immunocompromised, this was NOT a good experience for that.
Tripadvisor, October 2026, rated 2/5 by this guest
Bed bugs or bites2 of 298 reviews
Next morning woke up with lots of bed bug bites.
Booking network, July 2026, rated 1/10 by this guest
Most alarmingly, a friend traveling with us woke up with bed bug bites.
Booking network, July 2026, rated 4/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
30 of the 60 guest photos we checked show damage or dirt (50%).
Guest photos showing damage or dirt30 of 6050%
Of 60 guest photos, 30 show damage or dirt: stains in 19, dirty surfaces in 14, peeling paint or cracks in 4 and broken fittings in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (2), restaurant (1), bar (3), bathtub (4).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$109 is a typical night, from 301 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $85Dearest month: Jul 2027, $175
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.goseek.com$118
- Vio.com$121
- deals.etrip.net$121
- Super.com$136
- trivago.deals$143
- evendo.com$144
- h-en.reserving.com$147
- traveluro.com$148
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 258 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Shepherds Bush Green16 m
- Nearest shop: Essentials3 min walk204 m by road
- Nearest station3 min walk258 m by road
- Buckingham Palace6.7 km
- The British Museum7.4 km
- Big Ben7.8 km
- Tower Bridge11.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
6 room types, from 20 to 38 m².
- Dorsett Room20 m²Sleeps 21 Queen Bed
- Dorsett Double Room20 m²Sleeps 2Bathtub in its photos
- Deluxe Double Room25 m²Sleeps 2Bathtub
- Deluxe Room, 1 King Bed25 m²Sleeps 2
- Executive Double Room30 m²Sleeps 3Bathtub in its photos
- Studio Suite38 m²Sleeps 31 super-king bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 54% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 12 guests complain about noise, and Shepherds Bush Green runs 16 m away.
If room condition matters to you
Here, 41 of the 47 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 870 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 246 older, 57 in other languages, 268 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 171 of its 200 newest Google reviews.
- 13 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.