Hilton London Olympia
4-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 19% of London hotels
- 70% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 19% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 70% of guest comments are praise. 498 praise, 214 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $182 a nighttypical for two, before tax · from $113
- 8 min walkto Kensington (Olympia) station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceKensington (Olympia) is 603 m away
- Staff159 praise · 17 complain
- Location114 praise · 5 complain
- Breakfast66 praise · 9 complain
Against
- On a main road: Kensington High Street19 m from the building
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition89 complain · 7 praise
- Quiet at night26 complain · 12 praise
- Heating and air conditioning28 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: staff (159 guests). Weakest: room condition, where 89 of the 96 who mention it complain.
Location1145Strength
Location was ideal for my birthday celebration Sam on reception was very helpful and professional to deal with.
Booking network, July 2026, rated 9/10 by this guest
Everything was excellent,easy access to the venue we were attending and closeness to transport were both within a 5 minute walk
Booking network, July 2026, rated 9/10 by this guest
The only downside is the distance to the metro station and the over half-hour bus ride to the city center.
Google, June 2026, rated 5/5 by this guest
Staff15917Strength
Staff were friendly and approachable.
Booking network, August 2026, rated 8/10 by this guest
The service in the restaurant was First rate professional and brilliant all around a wonderful stay my son and I will be coming back as soon as possible.
Google, August 2026, rated 5/5 by this guest
Staff at reception was quite abrupt.
Booking network, September 2026, rated 8/10 by this guest
Breakfast669Strength
Daily breakfast was very good.
Google, September 2026, rated 1/5 by this guest
Breakfast was good and complimentary.
Booking network, August 2026, rated 8/10 by this guest
Breakfast need more variety of food ( Halal) Tuna is a good addition.
Booking network, September 2026, rated 8/10 by this guest
Food163Mostly good
Hotel restaurant is very good and convenient when you just want to relax.
Google, September 2026, rated 5/5 by this guest
Overall, the environment was quite nice, the restaurant was delicious, and Keven's service was very warm and welcoming.
Google, September 2026, rated 5/5 by this guest
Room size2710Mostly good
The room is very spacious.
Google, August 2026, rated 5/5 by this guest
We were upgraded to a premium room and it was so big
Booking network, July 2026, rated 10/10 by this guest
Decent clean rooms in a great location, slightly smaller than I would expect from the Hilton brand but understandable given the location
Google, August 2026, rated 4/5 by this guest
Cleanliness5120Mostly good
just a bit dated room, but bathroom was clean, shower powerful, overall i wouldnt mind staying here again
Booking network, June 2026, rated 7/10 by this guest
It was spotlessly clean and well priced for London.
Booking network, September 2026, rated 7/10 by this guest
Room was very dark and gloomy and the carpets looked like they needed a good clean.
Booking network, August 2026, rated 7/10 by this guest
Beds2414Mostly good
The bed was extermely comfortable.
Booking network, August 2026, rated 7/10 by this guest
Comfortable beds and air con is a saviour in this heat.
Google, August 2026, rated 5/5 by this guest
The beds are a little hard to sleep on, good if you like a super firm matteress, not so much if you dont.
Booking network, August 2026, rated 9/10 by this guest
Value2221Split
The facilities were of a high cost and the room was unpleasant.
Booking network, August 2026, rated 5/10 by this guest
After staying here I just do not have the energy to say much but this has to be the worst and most over priced hotel I’ve ever stayed at in my life.
Tripadvisor, September 2026, rated 1/5 by this guest
If it wasn’t for the location I wouldn’t pay half that price
Booking network, September 2026, rated 4/10 by this guest
Quiet at night1226Weak spot
Windows need updating lots of noise coming in to the room from all the cooling fans/heat pumps in the centre.
Google, July 2026, rated 3/5 by this guest
Poor soundproofing...you can hear a lot of outside noise.
Google, July 2026, rated 3/5 by this guest
Air conditioner did not work in our room and the portable unit placed in the room was so loud that you could not hear the TV.
Google, September 2026, rated 1/5 by this guest
Room condition789Weak spot
The room was worn out and shabby, dame to carpets, bathroom flooring, cabinets and doors.
Booking network, July 2026, rated 4/10 by this guest
Bathroom was a bit dated.
Booking network, June 2026, rated 7/10 by this guest
Room very outdated and lights were very dim in the room.
Booking network, August 2026, rated 3/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,027 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 28 of 297 reviews.
Heating and air conditioning28 of 2971 in 11 reviews
My room had an air conditioning unit stuck on, which could not be resolved during my stay.
Google, July 2026, rated 4/5 by this guest
Excellent staff, but the room we were in was far too warm even with the air conditioning on.
Booking network, June 2026, rated 6/10 by this guest
Something broken in the room23 of 2971 in 13 reviews
Our safe did not work and it didn't seem to be standard practise to leave toilet paper.
Google, June 2026, rated 5/5 by this guest
Curtains wouldn’t close properly so room was too bright
Booking network, June 2026, rated 7/10 by this guest
Problems in the bathroom22 of 2971 in 14 reviews
The shower/ bath tub was too high to get into and the shower door was too small so water splashed everywhere.
Booking network, August 2026, rated 9/10 by this guest
Bathroom below standard - bathplug didnt work..
Booking network, August 2026, rated 3/10 by this guest
Complaints the hotel left unresolved12 of 2971 in 25 reviews
Also booking.com did not write a mail for change of hotel as requested to them
Booking network, July 2026, rated 1/10 by this guest
Safe didn't work, someone came to fix it while we were out, but on return it still didn't work.
Booking network, July 2026, rated 8/10 by this guest
A slow check-in8 of 2971 in 37 reviews
All of this delayed our check-out and ruined our plans for the day.
Google, August 2026, rated 4/5 by this guest
Check in was slow and there was no recognition of HH status.
Tripadvisor, July 2026, rated 3/5 by this guest
A booking not honoured7 of 2971 in 42 reviews
When we arrived were put in double room when had requested twin
Booking network, June 2026, rated 8/10 by this guest
Got moved 2 times and got compensated around 38% of the stay price.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
4 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 297 reviews
The folding mechanism looked like it could cut your fingers if you went too close so we covered it to avoid the risk, and one son caught his toe on a leg and split the skin so we had to ask reception for plasters.
Booking network, June 2026, rated 3/10 by this guest
The shower was an interesting experience akin to being waterboarded.
Tripadvisor, June 2026, rated 1/5 by this guest
Something stolen1 of 297 reviews
Security is bad got my bag stolen at the front desk
Booking network, August 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: stains in 4, litter or dirty water in 2, dirty surfaces in 2 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (5), bathtub (7).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$182 is a typical night, from 297 dates checked in the coming year.
Weekends cost 18% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $116Dearest month: Jul 2027, $245
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- clicktrip.com$197
- billabook.com$204
- pilotplans.com$206
- evendo.com$207
- trivago.deals$209
- expedia.co.uk$219
- skyscanner.net$219
- catchit.com$219
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Kensington (Olympia) station is 603 m away by road, about 8 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Kensington High Street19 m
- Nearest shop: Green Valley2 min walk134 m by road
- Nearest station: Kensington (Olympia)8 min walk603 m by road
- Buckingham Palace5.3 km
- Big Ben6.3 km
- The British Museum6.7 km
- Tower Bridge10.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 16 to 42 m².
- Premium Single Room16 m²Sleeps 1
- Premium Room, 1 Twin Bed16 m²Sleeps 1Bathtub
- Single Room18 m²Sleeps 1
- Twin Room20 m²Sleeps 2
- Double Room20 m²Sleeps 2
- Double Accessible Room20 m²Sleeps 2
The other 12 room types
- Deluxe Double Room23 m²Sleeps 3
- Room, 2 Twin Beds, Accessible24 m²Sleeps 2Bathtub
- Premium King Room24 m²Sleeps 2Bathtub in its photos
- Premium Double Room24 m²Sleeps 2
- Premium Twin Room24 m²Sleeps 2Bathtub in its photos
- Hilton Family Room28 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- Hilton King Room with Sofa Bed34 m²Sleeps 3
- Family Room with sofa bed34 m²Sleeps 4
- Double Hilton Junior Suite36 m²Sleeps 4Bathtub
- Junior Double Suite38 m²Sleeps 4
- Double Hilton Suite42 m²Sleeps 4Bathtub
- One-Bedroom King Suite42 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.3 out of 10. Only 19% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
34 Google reviewers ticked "Quiet", yet 26 guests complain about noise, and Kensington High Street runs 19 m away.
If room condition matters to you
Here, 89 of the 96 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 869 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 166 older, 64 in other languages, 341 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 198 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.