Hilton London Kensington
4-star hotel · Kensington, London
Long Weekend score
Weak2 serious reports in 292 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 17% of London hotels
- 61% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 17% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 61% of guest comments are praise. 420 praise, 263 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $180 a nighttypical for two, before tax · from $98
- 5 min walkto Shepherd's Bush station
- 292 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceShepherd's Bush is 389 m away
- Staff138 praise · 19 complain
- Location117 praise · 9 complain
- Breakfast66 praise · 8 complain
Against
- On a main road: Holland Park Avenue18 m from the building
- Room condition90 complain · 3 praise
- Room size47 complain · 11 praise
- Value28 complain · 8 praise
- Heating and air conditioning29 of 292 guests
What guests reported
What guests say
292 reviews from the last 2 years. Most praised: staff (138 guests). Weakest: room condition, where 90 of the 93 who mention it complain.
Location1179Strength
the staff were amazing, breakfast was amazing and the overall hotel and location and everything were fab, ive stayed here before with my husband and look forward to returning
Booking network, June 2026, rated 10/10 by this guest
Great service, great location.
Tripadvisor, August 2026, rated 5/5 by this guest
Far from central around 30 mins
Google, July 2026, rated 2/5 by this guest
Breakfast668Strength
The breakfast was excellent, with a wide selection.
Google, August 2026, rated 4/5 by this guest
Excellent breakfast and bar/lounge.
Google, August 2026, rated 5/5 by this guest
Breakfast had a good choice of food, but the hot food looked and tasted as though it had been sitting there for hours.
Tripadvisor, June 2026, rated 3/5 by this guest
Staff13819Strength
Really thank you so much for your great hospitality and gesture.
Tripadvisor, August 2026, rated 5/5 by this guest
The only thing I liked about the property was the politeness and professionality of the staff..
Booking network, September 2026, rated 3/10 by this guest
Breakfast some staff not friendly felt like asking for something was a bother
Booking network, July 2026, rated 4/10 by this guest
Food83Mostly good
Good food at the restaurant
Tripadvisor, June 2026, rated 5/5 by this guest
Buffet breakfast was excellent and bar and meals there good as well.
Google, June 2026, rated 3/5 by this guest
Service in the bar/reception just average, dolphin burger @ £19 was a let-down.
Tripadvisor, July 2026, rated 3/5 by this guest
Beds169Mostly good
Perfect location, friendly and helpful staff, bed, mattress and pillows are amazing, delicious breakfast with lots of choises.
Booking network, September 2026, rated 9/10 by this guest
Bed was comfortable as well.
Tripadvisor, October 2026, rated 4/5 by this guest
Poorly maintained, soft bed, cramped room.
Google, August 2026, rated 3/5 by this guest
Cleanliness4337Split
each time the rooms get worse and it’s now beyond acceptable, the rooms are majorly dated, grubby and long overdue a refurb
Tripadvisor, August 2026, rated 2/5 by this guest
Der var ikke rent, gangene var beskidte, generelt hotellet gav ikke en Hilton følelse.
Booking network, July 2026, rated 6/10 by this guest
The cleanliness was not great and the bathrooms were old.
Booking network, August 2026, rated 5/10 by this guest
Quiet at night1013Split
in the room we could hear loud music (the drum beats) from the floor below i gues as we were on the 1st floor
Booking network, July 2026, rated 4/10 by this guest
We had to be up early for carnival morning and guests were really loud in the hallway which made it hard to sleep.
Booking network, September 2026, rated 7/10 by this guest
The cleaners were a bit noisy in the morning while cleaning other rooms, which made sleep impossible early in the morning
Booking network, July 2026, rated 8/10 by this guest
Value828Weak spot
property was so old so dirty smelling really bad definitely not worth the price at all
Booking network, July 2026, rated 5/10 by this guest
And room very small, not worth the money spent.
Booking network, June 2026, rated 3/10 by this guest
Not good value for money spent.
Booking network, August 2026, rated 4/10 by this guest
Room size1147Weak spot
My stay was ok, but I was given the smallest outdated double I have ever stayed in which was a little of a set back.
Google, September 2026, rated 4/5 by this guest
The rooms are very small – especially the bathroom.
Google, October 2026, rated 2/5 by this guest
Rooms are too tiny, not too clean, carpet outside our bathroom was soaked through, food was average at best (nothing was really good at all).
Booking network, July 2026, rated 2/10 by this guest
Room condition390Weak spot
I could not believe the lobby- very dark, worn carpets, no decent furniture, --it felt like a run-down 3-star hotel.
Google, July 2026, rated 2/5 by this guest
One of the most run down hotel I’ve stayed in.
Google, August 2026, rated 1/5 by this guest
Very dated room with brown silicone in the bathroom.
Booking network, August 2026, rated 5/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,412 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 29 of 292 reviews.
Heating and air conditioning29 of 2921 in 10 reviews
The only issue I had is with the AC not being great, it was a very hot week in London and would have liked it to be better
Google, June 2026, rated 4/5 by this guest
The AC's were randomly working, ON and OFF on it's own....like mood swings.
Booking network, August 2026, rated 5/10 by this guest
Problems in the bathroom21 of 2921 in 14 reviews
Bathroom a bit shabby but adequate apart from sink basin plug sticking in hole so could not drain.
Booking network, June 2026, rated 8/10 by this guest
Room needed updating, shower door wasn’t fixed properly and sink had a big crack in it.
Booking network, August 2026, rated 4/10 by this guest
Something broken in the room19 of 2921 in 15 reviews
Room was small and socket did not work
Booking network, August 2026, rated 3/10 by this guest
The A/C unit in my room wasn't working
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved15 of 2921 in 19 reviews
Asked for my room to be serviced twice and it wasn't done at all.
Booking network, July 2026, rated 2/10 by this guest
By means of apologies they offered me points, this is not acceptable nor how I expect as a long standing diamond customer to be treated.
Google, June 2026, rated 1/5 by this guest
Not as shown or booked7 of 2921 in 42 reviews
Hotel rooms are different from pictures.
Booking network, September 2026, rated 3/10 by this guest
Expensive, poor location and deceiving pictures.
Tripadvisor, October 2026, rated 2/5 by this guest
A booking not honoured5 of 2921 in 58 reviews
Some mix up caused us to have to move rooms after 1 night but we were upgraded to better room as hotels fault.
Booking network, August 2026, rated 7/10 by this guest
Luckily was able to change room as per I have placed booking.
Booking network, September 2026, rated 7/10 by this guest
Serious reports
2 in 292 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 292 reviews
There was Stains on the carpets which looked like blood, live electric cables, damaged/exposed door locks, marks on the walls and finally hairs/rubbish on the beds which I will attach photos off.
Booking network, August 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: dirty linen in 4, peeling paint or cracks in 2, stains in 2 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (2), bar (1), bathtub (3), private balcony (1), event space (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$180 is a typical night, from 299 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $128Dearest month: Jun 2027, $267
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$163
- pilotplans.com$164
- trivago.deals$179
- travelportal.io$182
- kayak.co.uk$188
- catchit.com$188
- hotelscombined.co.uk$188
- amimir.com$188
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Shepherd's Bush station is 389 m away by road, about 5 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Holland Park Avenue18 m
- Nearest shop: Mandeep News Food & Wine3 min walk245 m by road
- Nearest station: Shepherd's Bush5 min walk389 m by road
- Buckingham Palace5.9 km
- The British Museum6.6 km
- Big Ben6.9 km
- Tower Bridge10.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 15 to 42 m².
- Single Room15 m²Sleeps 1Bathtub in its photos
- Room, 1 Twin Bed15 m²Sleeps 1
- Twin Room17 m²Sleeps 2Bathtub in its photos
- Family Room, 1 Double Bed17 m²Sleeps 3
- Double Room17 m²Sleeps 2Bathtub in its photos
- Queen Room with extra bed19 m²Sleeps 3Bathtub in its photos
The other 8 room types
- Deluxe Double Room21 m²Sleeps 2Bathtub in its photos
- Deluxe Twin Room21 m²Sleeps 2Bathtub in its photos
- Superior Twin Room21 m²Sleeps 2Bathtub
- Superior Double Room21 m²Sleeps 2Bathtub
- Junior Suite36 m²Sleeps 21 Double bedBathtub in its photos
- Junior Suite, 1 Queen Bed36 m²Sleeps 2
- Family Room36 m²Sleeps 42 Twin bed + 1 Queen bedBathtub
- Presidential Suite42 m²Sleeps 21 King bedBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.2 out of 10. Only 17% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
21 Google reviewers ticked "Quiet", yet 13 guests complain about noise, and Holland Park Avenue runs 18 m away.
The hotel says the rooms are spacious. 47 of 292 guests complain about it.
If room condition matters to you
Here, 90 of the 93 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
292 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 859 most recent reviews from Google, Tripadvisor and the Booking network. 292 of them describe a stay in the last 2 years and are the ones counted here; the rest were 189 older, 40 in other languages, 333 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.