The Counting House, EC3
4-star hotel · City of London, London
Long Weekend score
StrongNo serious reports. in 184 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 75% of London hotels
- 86% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 75% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 86% of guest comments are praise. 400 praise, 65 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $368 a nighttypical for two, before tax · from $154
- 3 min walkto Bank station, Exit 4
- 184 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceBank station, Exit 4 is 226 m away
- Location99 praise · 0 complain
- Staff85 praise · 8 complain
- Breakfast71 praise · 6 complain
- Room size30 praise · 3 complain
Against
- Room condition13 complain · 6 praise
- Value11 complain · 9 praise
- The lift8 of 184 guests
What guests reported
What guests say
184 reviews from the last 2 years. Most praised: location (99 guests). Weakest: room condition, where 13 of the 19 who mention it complain.
Location990Strength
A lovely hotel in a great location.
Google, February 2026, rated 5/5 by this guest
Staff are lovely, location is great for easy access to tourist spots.
Booking network, May 2026, rated 9/10 by this guest
Breakfast716Strength
Our room was lovely and we especially enjoyed the delicious breakfast each morning.
Booking network, April 2026, rated 9/10 by this guest
The included breakfast is sensational.
Booking network, January 2026, rated 10/10 by this guest
Also the bacon on day 2 was exceptionally salty, so had to leave it.
Booking network, May 2026, rated 9/10 by this guest
Food222Strength
It's the best during the Christmas period.
Google, December 2025, rated 5/5 by this guest
Everything was very pleasant.
Google, May 2026, rated 5/5 by this guest
Staff858Strength
Hotel was extremely well presented and the staff were all very friendly and helpful.
Booking network, January 2026, rated 10/10 by this guest
Welcoming staff who kindly allowed us to check in early as we were attending a wedding locally.
Booking network, January 2026, rated 9/10 by this guest
There’s also a lack of staff at certain hours and some of the pub staff were very rude.
Booking network, December 2025, rated 7/10 by this guest
Room size303Strength
The room was large and the bathroom gave us plenty of space.
Google, July 2026, rated 5/5 by this guest
The rooms are spacious and clean, and the breakfasts are excellent!
Google, April 2026, rated 5/5 by this guest
Small room, near the lift so bit of noise from other guests with foghorn voices and feet of elephants
Booking network, October 2025, rated 10/10 by this guest
Beds283Strength
Our bedroom is spacious, our bed and pillows where comfortable.
Google, January 2026, rated 5/5 by this guest
The room was spacious, bed was very comfortable and great decor.
Booking network, January 2026, rated 10/10 by this guest
I didn't like the pillows very soft and they didn't have others
Booking network, March 2026, rated 5/10 by this guest
Cleanliness348Mostly good
Excellent location, clean rooms, excellent polite staff and great breakfast
Booking network, September 2026, rated 9/10 by this guest
Bedrooms are lovely and clean.
Booking network, May 2026, rated 8/10 by this guest
The bathroom was dirty with toilet paper with poop in the toilet as I entered the room.
Booking network, November 2025, rated 3/10 by this guest
Quiet at night1611Split
My room was right on the road and I could not sleep due to trucks driving through the night.
Booking network, January 2026, rated 7/10 by this guest
Woken up at 6am by noisy delivery of barrels which took about 40mins.
Booking network, December 2025, rated 3/10 by this guest
I don’t know what was going on Monday morning, if they were rolling in new kegs but at 6 in the morning it was sooo noisy in the building, really like hammering.
Booking network, November 2025, rated 7/10 by this guest
Value911Split
We stayed midweek this time, rather than a weekend and the price was almost 50% more - so rather expensive.
Booking network, October 2025, rated 10/10 by this guest
Location, bed very comfortable, big room
Booking network, September 2025, rated 8/10 by this guest
Comfortable, friendly, great price, fab location.
Booking network, January 2026, rated 10/10 by this guest
Room condition613Weak spot
Understandably constrained by an old (but stylish) building.
Booking network, January 2026, rated 8/10 by this guest
It is an older building and the lift is SUPER small, but it works.
Booking network, July 2026, rated 9/10 by this guest
Location in The City was great.
Booking network, June 2026, rated 10/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,592 Google ratings
Problems guests raised
Raised most: the lift, in 8 of 184 reviews.
The lift8 of 1841 in 23 reviews
Excellent location, great pub, lovely room, hotel entrance not the best, lots of stairs or a small lift
Booking network, October 2025, rated 9/10 by this guest
Stairs and lift are a bit tight and I’m
Booking network, May 2026, rated 8/10 by this guest
A facility closed7 of 1841 in 26 reviews
We were told the restaurant would be open at certain times, even had open hours listed on flyers and door.
Booking network, March 2026, rated 6/10 by this guest
No soap to wash your hands in our room told they was not serving drinks at 9.45pm told to go the bar down the road 6.15am sounded like they was unloading the beer in our room the floor shook not good for the money you pay
Booking network, July 2026, rated 8/10 by this guest
Complaints the hotel left unresolved6 of 1841 in 31 reviews
After request to clean up the room - absolutely no reaction…
Google, June 2026, rated 2/5 by this guest
The fireplace is missing or purely decorative, the service is non-existent and complaints are not taken seriously.
Tripadvisor, December 2025, rated 2/5 by this guest
Something broken in the room4 of 1841 in 46 reviews
Just the tv never worked, but overall just perfect
Booking network, November 2025, rated 10/10 by this guest
Overall the rooms need some renovation, like a paint refresh, and fixing the windows (ours had a hole), and adding a table and a closet to the standard room would be nice.
Google, January 2026, rated 4/5 by this guest
Serious reports
None found in 184 reviews.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: dirty surfaces in 4, pests in 3, stains in 2 and litter or dirty water in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (14).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$368 is a typical night, from 311 dates checked in the coming year.
Weekends cost 20% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $220Dearest month: Nov 2027, $713
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$301
- Vio.com$318
- deals.goseek.com$318
- deals.etrip.net$318
- travelmyth.co.uk$376
- bookcore.backhotelengine.com$377
- Booking.com$377
- expedia.co.uk$377
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Bank station, Exit 4 is 226 m away by road, about 3 minutes on foot. There are 23 bars or clubs within 200 metres.
- Nearest main road: Gracechurch Street61 m
- Nearest shop: Sainsbury's Local1 min walk85 m by road
- Nearest station: Bank station, Exit 43 min walk226 m by road
- Tower Bridge21 min walk1.6 km by road
- The British Museum3.2 km
- Big Ben3.6 km
- Buckingham Palace4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 19 to 31 m².
- Classic Double Room, 1 King Bed19 m²
- Standard King Room22 m²
- Double or Twin Room - Disability Access23 m²
- Premium Double or Twin Room23 m²
- Premium Double Room, 1 King Bed23 m²
- Classic Double or Twin Room23 m²
The other 5 room types
- Deluxe King Room24 m²
- Deluxe Double or Twin Room24 m²
- Executive Room, 1 King Bed31 m²
- Executive Double Or Twin Room31 m²
- Superior King Room31 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.9 out of 10. 75% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 13 of the 19 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
184 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 894 most recent reviews from Google, Tripadvisor and the Booking network. 184 of them describe a stay in the last 2 years and are the ones counted here; the rest were 180 older, 90 in other languages, 328 with a score but no words and 112 about the restaurant rather than a stay.
- The hotel replied to 42 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.