The Cumberland Hotel, London
4-star hotel · Marylebone, London
Long Weekend score
Good1 serious report in 287 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 77% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 77% of guest comments are praise. 460 praise, 141 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $227 a nighttypical for two, before tax · from $164
- 1 min walkto Marble Arch station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMarble Arch is 54 m away
- Staff164 praise · 23 complain
- Location159 praise · 2 complain
- Breakfast29 praise · 4 complain
Against
- On a main road: Oxford Street27 m from the building
- Room size21 complain · 14 praise
- Room condition19 complain · 5 praise
- Quiet at night16 complain · 5 praise
- Value10 complain · 9 praise
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: staff (164 guests). Weakest: room condition, where 19 of the 24 who mention it complain.
Location1592Strength
This is a wonderful hotel with a great location and efficient staff.
Tripadvisor, September 2026, rated 5/5 by this guest
Good location for London sites and concerts good vibes and friendly team comfortable room and good food
Booking network, September 2026, rated 10/10 by this guest
Bit further away from central London but manageable
Booking network, September 2026, rated 9/10 by this guest
Staff16423Strength
Wonderful hotel with excellent friendly staff and amenities.
Google, August 2026, rated 5/5 by this guest
Friendliest bunch of staff we've ever encountered.
Booking network, September 2026, rated 8/10 by this guest
Extremely rude staff at the reception!!
Google, September 2026, rated 1/5 by this guest
Breakfast294Strength
The breakfast was really sooo satisfying.
Google, September 2026, rated 5/5 by this guest
The rooms are comfortable, however the highlight for us was their breakfast, a grand buffet with a wonderful staff.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast: Poor quality food.
Booking network, August 2026, rated 1/10 by this guest
Food125Mostly good
The food and dishes were fantastic, truly delicious.
Google, September 2026, rated 5/5 by this guest
Wonderful experience at Hell's Kitchen.
Tripadvisor, September 2026, rated 5/5 by this guest
I was disappointed by the very limited choice of vegetarian main meals, particularly in Hell’s Kitchen.
Booking network, August 2026, rated 10/10 by this guest
Cleanliness4526Mostly good
The rooms are clean, breakfast options are great, and the entire team is lovely.
Google, September 2026, rated 5/5 by this guest
They are always very friendly, clean room.
Tripadvisor, September 2026, rated 5/5 by this guest
Missed room clean (not refreshed during the stay.)
Booking network, September 2026, rated 9/10 by this guest
Beds159Mostly good
The room was brilliant - bed super comfy, facilities second to none.
Tripadvisor, October 2026, rated 5/5 by this guest
Very comfortable beds and kind staff
Booking network, September 2026, rated 10/10 by this guest
My only grip is the particular pillows on the bed couldn't get used to them and didn't sleep very well.
Google, October 2026, rated 4/5 by this guest
Value910Split
However, the rooms and their cleanliness are not worth the price.
Google, October 2026, rated 4/5 by this guest
The package versus the cost wasn't pocket friendly.
Booking network, September 2026, rated 8/10 by this guest
ViP lounch not like previous before was big area now very small not worth it
Google, August 2026, rated 4/5 by this guest
Room size1421Split
The rooms are somewhat small.
Google, October 2026, rated 5/5 by this guest
The room we got was relatively small and looked old.
Google, August 2026, rated 5/5 by this guest
Room was too small with no useable wardrobe or storage and we only stayed one night.
Tripadvisor, October 2026, rated 3/5 by this guest
Views36Weak spot
It was bad stay because of this bad view
Booking network, September 2026, rated 1/10 by this guest
Room was in facing even after requesting a view as we have been a few times
Booking network, September 2026, rated 7/10 by this guest
Excellent breakfast , room was lovely and clean , and a good view of marble arch , great location for Hyde Park and shopping!
Booking network, August 2026, rated 8/10 by this guest
Quiet at night516Weak spot
Nothing to say won’t be back better places to put my head down too noisy.
Tripadvisor, October 2026, rated 2/5 by this guest
Our room was not clean, it smells and hair was still in the bath.
Google, September 2026, rated 1/5 by this guest
The room I had recently was on the first floor right over Marble Arch tube station, I could hear the train & feel the vibration of the train.
Booking network, September 2026, rated 9/10 by this guest
Room condition519Weak spot
Hotel in desparate need of refurbishment, lacking basic amenities and comforts you would expect from a 4-star hotel.
Tripadvisor, September 2026, rated 2/5 by this guest
The rooms could do with a little updating.
Booking network, September 2026, rated 10/10 by this guest
Room service is awful, and the furniture is very old.
Booking network, August 2026, rated 4/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,370 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 16 of 287 reviews.
Complaints the hotel left unresolved16 of 2871 in 18 reviews
Excellent but no effort was made to find us rooms close together despite being asked before we arrived
Booking network, August 2026, rated 8/10 by this guest
All attempts to contact managers went unanswered.
Booking network, August 2026, rated 2/10 by this guest
Problems in the bathroom12 of 2871 in 24 reviews
The bathroom room door has a space on the corner that you can see through it.
Booking network, August 2026, rated 1/10 by this guest
The main problem is with the sink inside the bathroom, where the used water is supposed to return to the sink, but because its surface is smooth and flat, the water comes out onto the bathroom floor because the water slides off the smooth sink.
Google, September 2026, rated 4/5 by this guest
A slow check-in12 of 2871 in 24 reviews
Was passable but the check-in process was the worse I’d ever experienced took nearly half an hour watching a member of s
Booking network, August 2026, rated 5/10 by this guest
Room was not ready despite arriving 2 hours later than planned.
Google, September 2026, rated 3/5 by this guest
Not as shown or booked9 of 2871 in 32 reviews
The description of the room is far much better than the reality.e.g
Booking network, September 2026, rated 7/10 by this guest
To boot, I upgraded to the "Hyde park view" room, which looked straight into a wall of the building accross the street.
Booking network, September 2026, rated 4/10 by this guest
Unexpected charges and refunds7 of 2871 in 41 reviews
I have ever stayed in the staff were rude they have taken more money then entitled to they ruined the whole week do not stay here
Booking network, September 2026, rated 1/10 by this guest
Poor experience reception staff lacked knowledge treated me poorly no empathy took money from
Tripadvisor, September 2026, rated 2/5 by this guest
A booking not honoured6 of 2871 in 48 reviews
i didnt got the room i have booked.
Booking network, August 2026, rated 1/10 by this guest
We booked a deluxe room and they gave us a small one.
Google, September 2026, rated 1/5 by this guest
Serious reports
1 in 287 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 287 reviews
I had £200 Oakley sunglasses stolen whilst in the reception area.
Tripadvisor, August 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: peeling paint or cracks in 3, litter or dirty water in 2, building work in 1 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (8), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$227 is a typical night, from 305 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $167Dearest month: Nov 2026, $392
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$284
- amimir.com$290
- deals.goseek.com$294
- deals.etrip.net$294
- deals.dealbase.com$294
- Vio.com$295
- hutchgo.com$295
- evendo.com$306
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marble Arch station is 54 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Oxford Street27 m
- Nearest shop: Food & Wine1 min walk47 m by road
- Nearest station: Marble Arch1 min walk54 m by road
- Buckingham Palace2.3 km
- The British Museum2.5 km
- Big Ben3.4 km
- Tower Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 16 to 57 m².
- Classic Single16 m²Sleeps 1
- Executive Double16 m²Sleeps 2
- Classic Double18 m²Sleeps 2
- Classic Twin19 m²Sleeps 2
- Deluxe Double Room22 m²Sleeps 2
- Deluxe Twin22 m²Sleeps 2
The other 8 room types
- Deluxe King23 m²Sleeps 2
- Executive Twin26 m²Sleeps 3
- Park View Room26 m²Sleeps 21 super-king bedA view, going by the room's name
- Family Room28 m²Sleeps 42 Double bed
- Executive King28 m²Sleeps 3BathtubNo view
- Classic Accessible Double28 m²Sleeps 2
- Studio Suite38 m²Sleeps 41 Sofa bed + 1 Queen bedBathtub
- Star Suite57 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 19 of the 24 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
287 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 883 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 69 older, 131 in other languages, 385 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 169 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 16 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.