The Langham, London
5-star hotel · Marylebone, London
Long Weekend score
Strong2 serious reports in 278 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 86% of London hotels
- 87% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 86% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 87% of guest comments are praise. 453 praise, 67 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $658 a nighttypical for two, before tax · from $516
- 5 min walkto the nearest station
- 278 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 369 m away
- Staff197 praise · 14 complain
- Location85 praise · 0 complain
- Cleanliness45 praise · 2 complain
- Food42 praise · 4 complain
Against
- On a main road: Langham Place35 m from the building
- Value10 complain · 6 praise
- Room conditioncomplaints rising: 0.0 in 100 a year ago, 2.4 now6 complain · 4 praise
- Views5 complain · 3 praise
What guests reported
What guests say
278 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: value, where 10 of the 16 who mention it complain.
Location850Strength
The hotel is centrally located.
Tripadvisor, August 2026, rated 5/5 by this guest
Location, Amazing service, great food, and when I arrive early at reception they always give me a room sooner.
Booking network, March 2026, rated 10/10 by this guest
Cleanliness452Strength
Food and drink was wonderful and beds so comfortable and cleanliness of our guest suite.
Tripadvisor, August 2026, rated 5/5 by this guest
Everything was clean, everyone was helpful and friendly and of course the location is just perfect.
Google, March 2026, rated 5/5 by this guest
The lounge toilets were limited and often dirty, with only unisex facilities and no ladies’ restroom.
Google, January 2026, rated 2/5 by this guest
Staffcomplaints rising: 0.0 in 100 a year ago, 5.5 now19714Strength
The staff was very helpful and kind, paid attention carefully to every detail.
Tripadvisor, October 2026, rated 5/5 by this guest
Breakfast stood out as service and food selection were of a high standard
Tripadvisor, September 2026, rated 5/5 by this guest
The discrimination towards different clients from the lounge waitress is obvious and consequently the service is rather poor.
Booking network, January 2026, rated 6/10 by this guest
Food424Strength
The club Lounge was truly amazing with knowledgeable and friendly staff and fantastic food service throughout the day and evening.
Tripadvisor, July 2026, rated 5/5 by this guest
The food available in the restaurants and through room service was delicious, and visually appealing.
Tripadvisor, August 2026, rated 5/5 by this guest
Yes it would be better if they had more hot food in the evening but the staff and flowing drinks more than make up for it.
Google, September 2026, rated 5/5 by this guest
Beds142Strength
Our room was stunning and the bed was very comfortable.
Google, August 2026, rated 5/5 by this guest
Great service very clean, beds are soo comfortable would recommend Oh Afternoon tea a must..
Tripadvisor, August 2026, rated 5/5 by this guest
Beds are very firm so if you prefer something softer the best they can do is put into a duvet cover underneath the fitted sheet.
Google, August 2026, rated 5/5 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 2.4 now236Mostly good
The breakfast was busy and they run out of a few things quickly but the quality was as good as you would expect.
Tripadvisor, September 2026, rated 5/5 by this guest
The break fast was excellent and rooms were fantastic with level of detail.
Tripadvisor, July 2026, rated 5/5 by this guest
the breakfast was terrible order was taken wrong the eggs covered in oil didnt go back for second morning very poor standard for high class hotel
Booking network, December 2025, rated 5/10 by this guest
Room size135Mostly good
My suite was a very good size with a small balcony overlooking the city, great for a morning coffee.
Tripadvisor, September 2026, rated 5/5 by this guest
Our room was spacious 355 sq ft for London.
Tripadvisor, September 2026, rated 5/5 by this guest
The room is a bit small, and the price is not competitive
Booking network, October 2025, rated 9/10 by this guest
Pool84Mostly good
I loved going for a swim in the pool and the spa was very relaxing!
Google, September 2026, rated 4/5 by this guest
Every stay is truly exceptional, from the beautifully appointed accommodations to the phenomenal amenities such as the pool and fitness center.
Tripadvisor, June 2026, rated 5/5 by this guest
Also the pool had NO loungers - just 4 chairs - extremely disappointed.
Booking network, March 2026, rated 10/10 by this guest
Quiet at nightcomplaints rising: 0.0 in 100 a year ago, 3.6 now139Split
One note is that there is a terrace bar in a neighboring courtyard that can be quite loud in good weather (open until 10p), so request a room in a different section if that’s a concern.
Google, September 2026, rated 5/5 by this guest
everything worked like clockwork - the only issue was the sound of the tube which i could hear from my bedroom which wasn’t ideal
Tripadvisor, September 2026, rated 4/5 by this guest
The rooms were not sound proof, you can hear every sound in the corridor, the housekeeping staff were very loud banging and slamming doors and woke me up both nights from 5am despite me wearing ear plugs.
Booking network, July 2026, rated 7/10 by this guest
Room conditioncomplaints rising: 0.0 in 100 a year ago, 2.4 now46Split
This may have been a five star twenty years ago but the rooms and common areas are very dated.
Google, September 2026, rated 3/5 by this guest
Good stay, however previous experiences at the hotel were better.
Booking network, December 2025, rated 8/10 by this guest
The room inevitably has some slightly dated features, but the overall care and attention to detail are evident, allowing the property to maintain its character without sacrificing comfort.
Google, August 2026, rated 5/5 by this guest
Value610Weak spot
Gorgeous lobby with significantly overpriced rooms.
Booking network, September 2025, rated 6/10 by this guest
It’s one of the rare places in life where you can rest assured that you are getting what you pay for.
Tripadvisor, May 2026, rated 5/5 by this guest
We would find it very hard to ever stay anywhere else in London, easily the best value for 5 stars and looking forward to the next time, thank you
Tripadvisor, August 2026, rated 5/5 by this guest
Views35Weak spot
The room itself was exactly as described on their website, but the view we had was terrible.
Tripadvisor, September 2026, rated 4/5 by this guest
Although we have had rooms in the past with street/London views, the convenience of immediate check in made up for the lack of view in our interior/courtyard facing room.
Tripadvisor, August 2026, rated 5/5 by this guest
Our room (905) was very spacious with fantastic views over London.
Google, December 2025, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,310 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 7 of 278 reviews.
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 2.8 now7 of 2781 in 40 reviews
Although reservations said I would be refunded on leaving I was not refunded and charged an additiinal £60 cancellation fee!
Google, February 2026, rated 3/5 by this guest
I will say, this is the only area that’s a bit lacking, I’ve noticed they’ve overcharged me or incorrectly billed me a few times for in-room dining, however they’re quick to fix any errors and the rest of the experience is so lovely that I’m willing to overlook it.
Google, April 2026, rated 5/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 2.4 now6 of 2781 in 46 reviews
Hotel apologised but that’s all
Booking network, January 2026, rated 3/10 by this guest
A facility closed6 of 2781 in 46 reviews
The oval breakfast room was closed
Booking network, December 2025, rated 10/10 by this guest
My only disappointment was the swimming pool being out of order, but the staff helped me arrange access at a nearby hotel that had a working in indoor lap pool.
Booking network, September 2025, rated 10/10 by this guest
A slow check-in4 of 2781 in 70 reviews
Check in took 3o minutes they couldn’t work cc machine finally took amount but took too much not shown anything in room
Tripadvisor, May 2026, rated 3/5 by this guest
Room was not ready when arrived given wrong info by reception.
Booking network, November 2025, rated 9/10 by this guest
Problems in the bathroom3 of 2781 in 93 reviews
Also, there’s no pressure in the hot shower.
Booking network, April 2026, rated 7/10 by this guest
Hot water went out for an entire morning.
Booking network, October 2025, rated 8/10 by this guest
Heating and air conditioning3 of 2781 in 93 reviews
The aircon unit was fiddly to operate and we were unable to cool down the room during the night which is the only reason I am not rating it 10/10
Booking network, May 2026, rated 9/10 by this guest
The Langham is a bit long in the tooth- so I had some difficulty with my AC, but they try very hard to make you feel welcome and they kept my room tidy and well stocked.
Google, September 2026, rated 5/5 by this guest
Serious reports
2 in 278 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 278 reviews
The metal rack in the bath tub has very sharp edge which cut my partner's hand accidentally.
Booking network, July 2026, rated 4/10 by this guest
I held onto the towel rack but still slipped a bit coming out and twisted my back.
Tripadvisor, June 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (8), bar (3), bathtub (3), private balcony (1).
The hotel says it has no hot tub.
Price, place and rooms
Price
$658 is a typical night, from 305 dates checked in the coming year.
Weekends cost 7% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $537Dearest month: Nov 2026, $883
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$865
- Vio.com$909
- deals.etrip.net$909
- billabook.com$947
- travelmyth.co.uk$1,011
- Booking.com$1,012
- Trip.com$1,012
- expedia.co.uk$1,012
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 369 m away by road, about 5 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: Langham Place35 m
- Nearest station5 min walk369 m by road
- Nearest shop: Waitrose5 min walk375 m by road
- The British Museum22 min walk1.6 km by road
- Buckingham Palace2.4 km
- Big Ben2.8 km
- Tower Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 28 to 236 m².
- Superior King28 m²Sleeps 2
- Superior Twin28 m²Sleeps 2
- Standard Twin Room28 m²Sleeps 2Bathtub in its photos
- Superior Room (1 Queen Bed)28 m²Sleeps 2Bathtub
- Standard Double Room28 m²Sleeps 2Bathtub in its photos
- Deluxe King33 m²Sleeps 2Bathtub in its photos
The other 10 room types
- Club Executive King41 m²Sleeps 3Bathtub in its photos
- Club Junior Suite50 m²Sleeps 31 Queen bedBathtub in its photos
- Club One-Bedroom Suite58 m²Sleeps 3Bathtub in its photos
- Tower Suite58 m²Sleeps 21 Queen bedBalcony
- Club Residence Suite58 m²Sleeps 31 Sofa bed + 1 super-king bed
- Portland Suite166 m²Sleeps 31 Sofa bed + 1 Queen bedBalcony
- One Bedroom Liberty Suite220 m²Sleeps 3Balcony
- Infinity Suite236 m²Sleeps 31 Sofa bed + 1 Queen bedBathtub
- Classic TwinNot statedSleeps 2
- Classic RoomNot statedSleeps 21 Queen Bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 86% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 10 of the 16 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
278 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 659 most recent reviews from Google, Tripadvisor and the Booking network. 278 of them describe a stay in the last 2 years and are the ones counted here; the rest were 74 older, 27 in other languages, 261 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 65 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 27 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.