The Mandeville Hotel
4-star hotel · Marylebone, London
Long Weekend score
Strong1 serious report in 293 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 84% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 84% of guest comments are praise. 583 praise, 107 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $366 a nighttypical for two, before tax · from $212
- 4 min walkto Marylebone Lane station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMarylebone Lane is 335 m away
- Staff216 praise · 10 complain
- Location196 praise · 0 complain
- Cleanliness53 praise · 6 complain
- Breakfast50 praise · 1 complain
Against
- On a main road: Wigmore Street44 m from the building
- Room condition34 complain · 6 praise
- Room size26 complain · 18 praise
- Quiet at night14 complain · 14 praise
- Value14 complain · 6 praise
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (216 guests). Weakest: room condition, where 34 of the 40 who mention it complain.
Location1960Strength
The hotel has very friendly staff, and within a walking distance to Selfridges, restaurants in St James Street, Fashion stores in Oxford road and my favorite place-The Wallace collection Museum situated at Manchester Square has the historic art work I have ever seen.
Google, October 2026, rated 5/5 by this guest
Its location at Marylebone is close to great restaurants and shopping areas, including metros.
Tripadvisor, August 2026, rated 5/5 by this guest
Food90Strength
The food was great and the entire staff could not have been more helpful and accommodating!
Booking network, May 2026, rated 10/10 by this guest
Loved the breakfast and dinner.
Booking network, May 2026, rated 10/10 by this guest
Breakfast501Strength
The location, cleanliness, friendliness, and breakfast were all excellent
Booking network, July 2026, rated 7/10 by this guest
The location of the hotel is beautiful, breakfast was amazing but what really made the hotel stand out was the staff.
Booking network, June 2026, rated 10/10 by this guest
More variety in breakfast
Booking network, April 2026, rated 8/10 by this guest
Staff21610Strength
The staff were uniformly excellent.
Booking network, June 2026, rated 7/10 by this guest
The concierge was also super helpful
Booking network, September 2026, rated 10/10 by this guest
If you enjoy not having your room cleaned, and then the staff lying and saying it was somehow your fault, then this is the place for you.
Tripadvisor, May 2026, rated 2/5 by this guest
Cleanliness536Strength
Great staff, location with a clean comfortable room.
Booking network, June 2026, rated 9/10 by this guest
Room very comfortable, good bedding and very clean.
Booking network, July 2026, rated 8/10 by this guest
My only minor gripe would be that there was a clump of hair on the floor next to the bed suggesting maybe not quite hoovered everywhere.
Booking network, September 2026, rated 8/10 by this guest
Beds152Strength
Spacious room, comfortable bed, good breakfast, attentive staff at breakfast, efficient reception staff.
Booking network, August 2026, rated 10/10 by this guest
Excellent location, fantastic customer service, clean and tidy rooms with a super comfy bed!
Booking network, July 2026, rated 10/10 by this guest
This visit our room was very small , the beds were like single beds and not that comfortable .
Booking network, August 2026, rated 9/10 by this guest
Quiet at night1414Split
They were noisy and ineffective and they took up what room we had in an unexpected small room.
Booking network, August 2026, rated 6/10 by this guest
A little noise from traffic so ask for a room on a higher floor.
Booking network, June 2026, rated 10/10 by this guest
Great location to visit many areas of London in a lovely quiet hotel.
Booking network, August 2026, rated 9/10 by this guest
Room size1826Split
It was very difficult to move around the room, a long skinny room with my mobility scooter.
Booking network, July 2026, rated 4/10 by this guest
The rooms, although small in square footage, have everything you need.
Google, September 2026, rated 3/5 by this guest
Rooms are small but it’s fine for a business stay.
Booking network, June 2026, rated 8/10 by this guest
Value614Weak spot
Very expensive for the facilities and room size, even by London standards
Booking network, June 2026, rated 7/10 by this guest
Hotels in London are expensive this one no exemption and in my opinion this was a little bit too much for what you get.
Tripadvisor, May 2026, rated 3/5 by this guest
Lack of water in the room.
Booking network, September 2026, rated 5/10 by this guest
Room condition634Weak spot
THEY make the hotel what is outdated in appearance and could use an update.
Tripadvisor, July 2026, rated 5/5 by this guest
The restaurant bar are looked a little tired-excellent staff though!
Booking network, June 2026, rated 9/10 by this guest
The property and rooms do look a little tired in places.
Booking network, August 2026, rated 8/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,196 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 8 of 293 reviews.
Heating and air conditioning8 of 2931 in 37 reviews
Air conditioning set to 17 degrees for hours, room still like a sauna.
Google, June 2026, rated 1/5 by this guest
Aircon not working so additional equipment put in rooms to cool them down.
Booking network, July 2026, rated 8/10 by this guest
Something broken in the room7 of 2931 in 42 reviews
Great rooms even though the TV was having big problems casting from our phones.
Google, July 2026, rated 2/5 by this guest
The only issue was the room was not in total darkness as the curtains or window cover did not block light completely
Booking network, August 2026, rated 9/10 by this guest
Not as shown or booked4 of 2931 in 73 reviews
The main photo of the hotel is misleading, the actual hotel is hidden behind the main entrance.
Booking network, May 2026, rated 5/10 by this guest
Not At All Elegant as Described and Very Dated
Tripadvisor, July 2026, rated 3/5 by this guest
Unexpected charges and refunds4 of 2931 in 73 reviews
The hotel charged a 700 euro pre-authorisation fee.I am still waiting for a refund.
Tripadvisor, May 2026, rated 2/5 by this guest
The event I was attending was cancelled due to the tube strike and a refund was refused even though notice was provided.
Booking network, May 2026, rated 1/10 by this guest
The lift4 of 2931 in 73 reviews
We were happy with everything but the lift is a little bit small.
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved3 of 2931 in 98 reviews
They didn’t fix the problem I paid for.
Google, June 2026, rated 2/5 by this guest
Serious reports
1 in 293 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 293 reviews
I asked them to hold my ring, when I came back it was gone and they blamed housekeeping.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (6), bathtub (1), private balcony (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$366 is a typical night, from 301 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $252Dearest month: Dec 2026, $454
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$441
- Booking.com$441
- h-en.reserving.com$441
- Super.com$441
- bluepillow.co.uk$441
- Priceline$441
- travelmyth.co.uk$441
- Vio.com$477
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marylebone Lane station is 335 m away by road, about 4 minutes on foot. There are 13 bars or clubs within 200 metres.
- Nearest main road: Wigmore Street44 m
- Nearest shop: Magnum News2 min walk155 m by road
- Nearest station: Marylebone Lane4 min walk335 m by road
- The British Museum28 min walk2.1 km by road
- Buckingham Palace30 min walk2.3 km by road
- Big Ben3.1 km
- Tower Bridge6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 11 to 50 m².
- Tiny Single Room11 m²Sleeps 1Bathtub
- Deluxe Single Room15 m²Sleeps 1
- Superior Room, 1 Queen Bed17 m²Sleeps 2
- Superior Double Room19 m²Sleeps 2
- Superior Room, 1 Queen Bed (Plus)20 m²Sleeps 2
- Superior Twin Room20 m²Sleeps 2
The other 7 room types
- Deluxe Room, 1 Queen Bed23 m²Sleeps 2
- Superior Plus Room23 m²Sleeps 21 Double bedBathtub
- Deluxe Plus Double Room23 m²Sleeps 2Bathtub
- Deluxe Double Room25 m²Sleeps 2
- Executive Room33 m²Sleeps 31 Double bedBathtub
- One-Bedroom Suite40 m²Sleeps 3Bathtub
- Suite with Terrace50 m²Sleeps 21 super-king bedBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 14 guests complain about noise, and Wigmore Street runs 44 m away.
If room condition matters to you
Here, 34 of the 40 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 817 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 168 older, 59 in other languages, 294 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 18 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.