The Marble Arch Hotel by Thistle
4-star hotel · Marylebone, London
Long Weekend score
Strong1 serious report in 270 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 78% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 78% of guest comments are praise. 376 praise, 106 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $240 a nighttypical for two, before tax · from $162
- 3 min walkto Marble Arch station
- 270 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMarble Arch is 242 m away
- Location96 praise · 0 complain
- Breakfast36 praise · 4 complain
- Room size21 praise · 2 complain
Against
- On a main road: Portman Street33 m from the building
- Room condition15 complain · 2 praise
- The lift25 of 270 guests
- Heating and air conditioning21 of 270 guests
- Value9 complain · 3 praise
What guests reported
What guests say
270 reviews from the last 2 years. Most praised: staff (169 guests). Weakest: room condition, where 15 of the 17 who mention it complain.
Location960Strength
The service and location are good, but the rooms are sometimes very expensive for what they offer.
Google, October 2026, rated 4/5 by this guest
Central and reasonably priced.
Tripadvisor, July 2026, rated 5/5 by this guest
Room size212Strength
Spacious rooms and great location
Tripadvisor, September 2026, rated 4/5 by this guest
Nice hotel with good sized rooms.
Tripadvisor, September 2026, rated 4/5 by this guest
Breakfast364Strength
Having just checked in after a 13 hour flight, breakfast was a genuine delight thanks to Amanda, who was truly attentive and made sure I was well taken care of.
Tripadvisor, October 2026, rated 5/5 by this guest
Specially about breakfast not only the taste is nice but the ladies taking care of us Amare and Hama were amazing in their response time and facilitating us with basic items .
Google, October 2026, rated 5/5 by this guest
Food cold and no toaster as it was broken.
Booking network, September 2026, rated 10/10 by this guest
Food92Mostly good
Everythings in hotel room & the food , staff as well they handsome
Google, October 2026, rated 5/5 by this guest
Great service , good food, Ari was great
Tripadvisor, September 2026, rated 5/5 by this guest
Snack bar and coffee area not up to standard as would be expected and main bar was OK at best.
Booking network, August 2026, rated 9/10 by this guest
Staff16940Mostly good
We had a fanastic stay, the receptonist Baswathi was fabulous.
Tripadvisor, October 2026, rated 5/5 by this guest
Rooms are comfortable (but noisy neighbors can be heard.) Best part was the hotel breakfast, particularly the pleasant service of Augustina and Deborah.
Tripadvisor, August 2026, rated 4/5 by this guest
Impolite and skeptical staff when describing the missing-item issue by them.
Booking network, September 2026, rated 1/10 by this guest
Beds74Mostly good
Room was spacious , beds super comfy, good selection of food for breakfast
Booking network, July 2026, rated 8/10 by this guest
Very comfortable beds ,Location , staff , room size , A.C , and other facilities
Booking network, August 2026, rated 10/10 by this guest
The bed mattress need to replaced
Booking network, September 2026, rated 6/10 by this guest
Cleanliness2822Split
Cleaning is very poor , and not consistent.
Booking network, August 2026, rated 6/10 by this guest
The cleaning service was the worst this year and I stayed here 6 times before.
Booking network, August 2026, rated 3/10 by this guest
Poor hygiene, poor service, horrible experience after paying so much.
Tripadvisor, July 2026, rated 1/5 by this guest
Quiet at night58Weak spot
The location was in good place but the traffic noise was too much in the night the windows could not hold the noises out
Booking network, September 2026, rated 5/10 by this guest
Great location, very noisy hotel, takes some time on requests.
Booking network, August 2026, rated 7/10 by this guest
Noisy, takes time to get your requested items.
Booking network, August 2026, rated 7/10 by this guest
Value39Weak spot
overall the hotel is very pricy for what it offers.
Booking network, September 2026, rated 5/10 by this guest
Fantastic Value , Clean , Location
Booking network, August 2026, rated 10/10 by this guest
Room condition215Weak spot
Negative, the furniture is damaged, during peak times you run the risk that your room (still) won't be cleaned until the end of the day and the crowds at the elevators.
Tripadvisor, October 2026, rated 2/5 by this guest
The hotel is a bit outdated, but it has great bones and welcoming staff (especially our server Amanda).
Google, October 2026, rated 4/5 by this guest
Multiple housekeeping failures, rooms not made up.
Booking network, July 2026, rated 3/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,652 Google ratings
Problems guests raised
Raised most: the lift, in 25 of 270 reviews.
The lift25 of 2701 in 11 reviews
Unfortunately the busy lifts (sometimes waiting close to 5mins) and no access to an alternative was a terrible experience.
Google, September 2026, rated 2/5 by this guest
Jemler and Manour (not sure if i spell it correctly or not) the Deputy managers were immediately in action once u need them, highly rated hotel and excellent staff
Booking network, September 2026, rated 10/10 by this guest
Heating and air conditioning21 of 2701 in 13 reviews
Air con on room booked not working
Booking network, August 2026, rated 1/10 by this guest
Very Disappointing Stay – Broken AC in August Unfortunately, my stay at this hotel was very disappointing.
Booking network, September 2026, rated 1/10 by this guest
Complaints the hotel left unresolved14 of 2701 in 19 reviews
I put note to clean the room and they didn’t clean
Booking network, September 2026, rated 2/10 by this guest
The worst hotel in London bad service and not responding to the calls and I’d ask to clean room no response really miserable services I ever met
Tripadvisor, August 2026, rated 1/5 by this guest
Something broken in the room9 of 2701 in 30 reviews
Air Conditioning System Control in the room was not working.
Booking network, July 2026, rated 10/10 by this guest
The room was not clean at all, and some of the furniture was broken.
Booking network, September 2026, rated 1/10 by this guest
Unexpected charges and refunds8 of 2701 in 34 reviews
First day they gave us a-room with a broken ac it was so hot we ask for another room they make us to pay more money to get another room with good ac.
Booking network, August 2026, rated 8/10 by this guest
Bar puts on their own tip without asking!
Booking network, August 2026, rated 7/10 by this guest
A booking not honoured6 of 2701 in 45 reviews
First night we arrived they said there is only one room and it has no aircon working they got fans and promised to refund 50 percent from the first night , refund has not arrived till now .
Booking network, August 2026, rated 3/10 by this guest
We had to change rooms few times.
Booking network, August 2026, rated 4/10 by this guest
Serious reports
1 in 270 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 270 reviews
We were given fans but the room was extremely hot and as a result it was detrimental to my health as I became dehydrated and extremely dizzy and later consulted the Mayfair doctor nearby.
Tripadvisor, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: restaurant (9), bar (3), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$240 is a typical night, from 305 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $165Dearest month: Nov 2026, $394
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$312
- stayforlong.co.uk$324
- deals.goseek.com$335
- deals.etrip.net$335
- Vio.com$336
- trivago.deals$341
- hutchgo.com$346
- amimir.com$348
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marble Arch station is 242 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Portman Street33 m
- Nearest station: Marble Arch3 min walk242 m by road
- Nearest shop: M&S Simply Food5 min walk350 m by road
- The British Museum2.5 km
- Buckingham Palace2.5 km
- Big Ben3.4 km
- Tower Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 19 to 46 m².
- Standard Twin Room19 m²Sleeps 2
- Standard Double Room19 m²Sleeps 2
- Deluxe Twin Room27 m²Sleeps 3
- Deluxe King Room27 m²Sleeps 3
- Executive Twin Room32 m²Sleeps 3
- Executive King Room32 m²Sleeps 3
The other 3 room types
- Family Room32 m²Sleeps 31 Double bed + 1 Sofa bed
- Studio Apartment34 m²Sleeps 31 super-king bed + 1 Sofa bed
- Superior Apartment46 m²Sleeps 41 super-king bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 8 guests complain about noise, and Portman Street runs 33 m away.
If room condition matters to you
Here, 15 of the 17 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
270 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 860 most recent reviews from Google, Tripadvisor and the Booking network. 270 of them describe a stay in the last 2 years and are the ones counted here; the rest were 84 older, 120 in other languages, 356 with a score but no words and 30 about the restaurant rather than a stay.
- The hotel replied to 182 of its 200 newest Google reviews.
- 47 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.