Thistle London Park Lane
4-star hotel · Marylebone, London
Long Weekend score
Mixed2 serious reports in 298 reviews: something stolen (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 34% of London hotels
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 34% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 88% of guest comments are praise. 528 praise, 74 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 27 of 27 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $240 a nighttypical for two, before tax · from $154
- 2 min walkto Marble Arch station
- 298 guest reviewsfrom the last 2 years
- 27 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMarble Arch is 131 m away
- Staff199 praise · 11 complain
- Location153 praise · 0 complain
- Breakfast26 praise · 2 complain
Against
- On a main road: Seymour Street30 m from the building
- Value10 complain · 6 praise
- Room condition7 complain · 6 praise
- Complaints the hotel left unresolved14 of 298 guests
- The lift12 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (199 guests). Weakest: value, where 10 of the 16 who mention it complain.
Location1530Strength
Nicely located near downtown and the park with easy transit connections.
Google, August 2026, rated 5/5 by this guest
The location ia great as the Marble Arch is a city important point of reference.
Booking network, June 2026, rated 10/10 by this guest
Staff19911Strength
We asked if we could change to a different room, the staff were very helpful and obliging.
Booking network, July 2026, rated 9/10 by this guest
Lovely to be offered late check out for free.
Booking network, March 2026, rated 9/10 by this guest
I didn't like the clean , the fridge wasn't clean , their was a half of sandwich from the previous client and also when i asked one of the employees to take water and put the amount on my number he refused and told me to pay now!
Booking network, March 2026, rated 7/10 by this guest
Breakfast262Strength
The best services and teams I have stayed with, a wonderful and quick reception, great room service, great arrangement and quick services, and a wonderful and delicious breakfast.
Google, August 2026, rated 5/5 by this guest
Convenient, Comfortable, Breakfast for €20 per day was great value and good variety
Booking network, June 2026, rated 8/10 by this guest
Beds194Mostly good
A very comfortable room and bed, free mini bar and everything you need (in case you forgot your toothbrush, shaver etc) in the bathroom.
Google, September 2026, rated 5/5 by this guest
The room was great, and the bed was remarkably comfortable.
Google, September 2026, rated 4/5 by this guest
You can’t call it hotel it is more like motel the elevator was not working during our whole stay for 4 nights only one elevator working uncomfortable beds and belows
Booking network, July 2026, rated 3/10 by this guest
Room size4112Mostly good
Spacious, clean and comfortable room.
Booking network, May 2026, rated 10/10 by this guest
Rooms were relatively spacious
Booking network, August 2026, rated 5/10 by this guest
Small room, older furniture and decor.
Booking network, May 2026, rated 6/10 by this guest
Cleanliness6221Mostly good
Very clean, good size room and a good situation.
Booking network, April 2026, rated 8/10 by this guest
The room is clean and the bed is comfortable.
Booking network, April 2026, rated 8/10 by this guest
Room cleaning could be improved
Booking network, May 2026, rated 8/10 by this guest
Quiet at night167Mostly good
It felt like a great oasis of calm when escaping the hustle and bustle of the city.
Booking network, June 2026, rated 9/10 by this guest
Amazing location, extremely friendly staff, quite rooms and hallways (you will sleep like a baby).
Booking network, April 2026, rated 9/10 by this guest
You could hear EVERYTHING from the adjoining room, which was very uncomfortable as we were traveling with our two young children.
Booking network, August 2026, rated 6/10 by this guest
Room condition67Split
However, the room's mattress, bed, pillow, and bedspread feel old or used.
Google, October 2026, rated 2/5 by this guest
Small lift, tired and stained flooring in the room.
Google, September 2026, rated 3/5 by this guest
It is a modern and recently renovated hotel room.
Google, August 2026, rated 5/5 by this guest
Value610Weak spot
I felt it was overpriced for what we got.
Booking network, July 2026, rated 6/10 by this guest
Real good place - spacious rooms- good price- good reception esp.
Google, August 2026, rated 5/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,648 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 14 of 298 reviews.
Complaints the hotel left unresolved14 of 2981 in 21 reviews
The cleaning for room slow and not changing the bed sheets even asking for 3 time not cleaning the cups and not adding the sugar and tea some room have flooded with wood which is nice but still more old carpet which i didn’t like they don’t offer free water in rooms
Google, August 2026, rated 4/5 by this guest
I had to complain several times for them to come and redo the job and even that was unsatisfactory.
Booking network, July 2026, rated 2/10 by this guest
The lift12 of 2981 in 25 reviews
The lift was under maintenance for the duration of our stay.
Booking network, July 2026, rated 8/10 by this guest
Great location, elevator doesnt work
Booking network, July 2026, rated 6/10 by this guest
Heating and air conditioning11 of 2981 in 27 reviews
Room was too hot for my liking.
Booking network, April 2026, rated 8/10 by this guest
Rather stuffy, albeit there was aircon, but floor6 was stuffy
Google, September 2026, rated 4/5 by this guest
Something broken in the room9 of 2981 in 33 reviews
Meant to mention to reception in the morning that the TV in room 407 didn’t work when I went to watch the news in the morning.
Google, October 2026, rated 5/5 by this guest
For the one week I stayed there 1 of the 2 lifts wasn’t working and they never got round to fixing the desk lamp in my room.
Booking network, July 2026, rated 9/10 by this guest
Problems in the bathroom8 of 2981 in 37 reviews
Bath plug wasn’t working properly and our toilet clogged on the last day.
Booking network, April 2026, rated 7/10 by this guest
bathtub drain was not fully functional, no regular coffee in the room
Booking network, June 2026, rated 8/10 by this guest
A slow check-in8 of 2981 in 37 reviews
More people on reception for check in to reduce queues.
Booking network, July 2026, rated 9/10 by this guest
Check in was advertised as 3pm, tried to check in at 3pm to be told the room had been cleaned but not checked & it would be 5/10 more minutes, finally allowed in at 3.30pm.
Booking network, June 2026, rated 6/10 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen2 of 298 reviews
Two power banks were stolen from my room, and they took no action whatsoever, except to refer me to the hotel security guard who took my statement but was of no help.
Google, August 2026, rated 1/5 by this guest
On the third day of my stay, my wallet was stolen from my room.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 27 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$240 is a typical night, from 304 dates checked in the coming year.
Weekends cost 7% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $164Dearest month: Nov 2026, $351
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$260
- reservationday.com$277
- traveluro.com$279
- trivago.deals$280
- deals.etrip.net$281
- Vio.com$282
- deals.goseek.com$282
- catchit.com$298
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marble Arch station is 131 m away by road, about 2 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: Seymour Street30 m
- Nearest shop: Cumberland Food & Wine1 min walk36 m by road
- Nearest station: Marble Arch2 min walk131 m by road
- Buckingham Palace2.4 km
- The British Museum2.6 km
- Big Ben3.5 km
- Tower Bridge6.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
6 room types, from 17 to 30 m².
- Standard Single Room17 m²Sleeps 1
- Standard Twin Room20 m²Sleeps 2Bathtub in its photos
- Standard Double Room20 m²Sleeps 2
- Deluxe King Room25 m²Sleeps 3
- Deluxe Family Room27 m²Sleeps 42 Queen bed
- Apartment30 m²Sleeps 41 super-king bed + 1 Sofa bed + 1 Sofa bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 34% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
15 Google reviewers ticked "Quiet", yet 7 guests complain about noise, and Seymour Street runs 30 m away.
Google rates it 92 out of 100 and Booking network rates it 79. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If value matters to you
Here, 10 of the 16 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 67 photos checked · updated 10 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 106 older, 157 in other languages, 331 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 41 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 67 photos: the first 40 of the hotel's own and the 27 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.