The Leonard Hotel
4-star hotel · Marylebone, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 79% of guest comments are praise
- 75% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 79% of guest comments are praise. 482 praise, 128 complain. Counts for 30% of the score.
- 75% of guest photos show no damage. 45 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $234 a nighttypical for two, before tax · from $128
- 4 min walkto Marble Arch station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMarble Arch is 267 m away
- Staff182 praise · 23 complain
- Location147 praise · 0 complain
Against
- On a main road: Seymour Street12 m from the building
- Guest photos show wear and dirt15 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition42 complain · 26 praise
- Building work during the stay47 of 291 guests
- Quiet at night16 complain · 9 praise
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: staff (182 guests). Weakest: room condition, where 42 of the 68 who mention it complain.
Location1470Strength
The hotel is excellent, and the location is perfect as well
Booking network, November 2025, rated 10/10 by this guest
The location is strategic, very close to shopping, restaurants, and cafes, and also in a safe area.
Google, January 2026, rated 5/5 by this guest
Staff18223Strength
A lovely hotel with great staff.
Tripadvisor, November 2025, rated 5/5 by this guest
The hotel is excellent and the service is outstanding, especially thanks to Sweita I think.
Google, November 2025, rated 5/5 by this guest
I certainly do have photographs, I was also dismissed by a gentleman saying “I do not wish to speak to you there is not
Booking network, March 2026, rated 1/10 by this guest
Beds134Mostly good
The room was lovely and the bed very comfy
Booking network, April 2026, rated 5/10 by this guest
Lovely beds, good air conditioning and heating.
Google, November 2025, rated 4/5 by this guest
Bed was a bit soft and lumpy.
Booking network, September 2026, rated 8/10 by this guest
Value207Mostly good
They would deserve way more support, as their quality price is definitely solid.
Google, May 2026, rated 5/5 by this guest
The hotel is very well located and offers excellent value for money, and all the other staff were very helpful and attentive.
Google, October 2026, rated 5/5 by this guest
Room size3613Mostly good
The room was spacious and super comfortable.Thank you for a wonderful time we take back some amazing memories !
Tripadvisor, January 2026, rated 5/5 by this guest
Newly renovated and spacious room - would happily stay again.
Tripadvisor, October 2025, rated 5/5 by this guest
A few downsides: some rooms are small and could use a bit of refreshing, and with only one lift, often busy, getting luggage in and out can be tricky.
Google, August 2026, rated 4/5 by this guest
Cleanliness3614Mostly good
Despite the hotel being in renovation, our renovated rooms were very nice, fresh and clean.
Tripadvisor, May 2026, rated 5/5 by this guest
The hotel is very beautiful, clean, and comfortable.
Google, November 2025, rated 4/5 by this guest
Old, dirty hotel, bathroom with curtain in the bath, worn furniture , incredible noise in the room for ventilation engine, living room with three uncomfortable beds, cracked ceiling, noise from upstairs , poorly maintained old environment .
Tripadvisor, December 2025, rated 2/5 by this guest
Breakfast139Split
Although the variety of options is limited, everything was tasty and fresh.
Tripadvisor, January 2026, rated 4/5 by this guest
There was almost no variety, with only three options offered every day.
Tripadvisor, November 2025, rated 1/5 by this guest
Breakfast options are good and rooms have bidet which was one of the best aspects !
Google, November 2025, rated 5/5 by this guest
Room condition2642Weak spot
New rooms amazing old rooms have to be renovation very oold room
Booking network, November 2025, rated 8/10 by this guest
Great location, very ordinary, rundown room, wait until it has been renovated.
Booking network, November 2025, rated 5/10 by this guest
ROOMS ARE THE OLD SCHOOL CHARM WHICH SOMETIMES IS A CHANGE.
Booking network, September 2026, rated 8/10 by this guest
Quiet at night916Weak spot
It's right next to the lift shaft which is extremely noisy so really not conductive to a good night's sleep.
Google, September 2026, rated 2/5 by this guest
Air con/heating was very noisy
Booking network, November 2025, rated 8/10 by this guest
Apartment was pretty nice but could hear people walking, vacuuming, etc.
Google, June 2026, rated 4/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 814 Google ratings
Problems guests raised
Raised most: building work during the stay, in 47 of 291 reviews.
Building work during the stay47 of 2911 in 6 reviews
They were undergoing a large renovation project and we got to see how beautiful it will be!!!
Google, June 2026, rated 5/5 by this guest
Reception is empty no furniture and everything removed for a renovation.
Booking network, February 2026, rated 4/10 by this guest
Complaints the hotel left unresolved23 of 2911 in 13 reviews
The air conditioning in my room was not working, and when I asked for it to be fixed, I was told it could not be repaired.
Google, October 2026, rated 1/5 by this guest
I had bought a room with breakfast included and she told me I didn’t have access to it, and had to go out and buy my own breakfast, even though later I checked and I in fact did have breakfast included.
Google, May 2026, rated 1/5 by this guest
Something broken in the room16 of 2911 in 18 reviews
Also, the hotel is still working out some basic items (such as preparing the staircase for regular use and the in-room phone system) that should have been completed before it was reopened to the public.
Booking network, July 2026, rated 5/10 by this guest
The floors creaked nonstop, no noise cancellation, the coach has stains all over the windows wouldn’t open, and they only change bed sheets every two nights—even if you request it.
Google, November 2025, rated 1/5 by this guest
Not as shown or booked15 of 2911 in 19 reviews
Photos online did not match the room.
Booking network, November 2025, rated 5/10 by this guest
The images of the rooms do not depict what is actually happening inside the hotel
Booking network, January 2026, rated 1/10 by this guest
The lift14 of 2911 in 21 reviews
There was alot of renovation going on, and the lift was out of order.
Booking network, April 2026, rated 7/10 by this guest
The lift was out of service due to the works at one point, which meant a bit of a climb to the top floor, but other than that I was very happy with my stay.
Google, April 2026, rated 5/5 by this guest
Problems in the bathroom12 of 2911 in 24 reviews
Arrived to no running water couldn’t shower, use toilet or wash hands.
Booking network, May 2026, rated 1/10 by this guest
Disadvantages: Old mattresses, unpleasant bathroom odors, no elevator, weak sound insulation, and breakfast not included.
Google, October 2025, rated 4/5 by this guest
Serious reports
8 in 291 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard6 of 291 reviews
السقف يخر بحر من عند الثريه والأرضيه كلها اصوات والمكان كله وصخ ما انصح احد انتبهوا 🥴
Google, November 2025, rated 1/5 by this guest
Bed bugs or bites1 of 291 reviews
We reserved one of their apartments on Airbnb and had bed bugs in our mattresses.
Google, July 2026, rated 1/5 by this guest
Harassment or discrimination1 of 291 reviews
A member of the staff was incredibly disrespectful/racist to me after happily chatting with other guests of his same ethnic identity.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
15 of the 60 guest photos we checked show damage or dirt (25%).
Guest photos showing damage or dirt15 of 6025%
Of 60 guest photos, 15 show damage or dirt: peeling paint or cracks in 7, dirty surfaces in 5, building work in 5 and exposed wiring in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), bar (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$234 is a typical night, from 304 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $167Dearest month: Nov 2026, $352
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$302
- deals.goseek.com$302
- Super.com$335
- traveluro.com$339
- stayforlong.co.uk$376
- bluepillow.co.uk$376
- bookings.theleonard.com · the hotel itself$389
- evendo.com$409
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Marble Arch station is 267 m away by road, about 4 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: Seymour Street12 m
- Nearest shop: Cumberland Food & Wine2 min walk169 m by road
- Nearest station: Marble Arch4 min walk267 m by road
- The British Museum2.5 km
- Buckingham Palace2.5 km
- Big Ben3.5 km
- Tower Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 9 to 88 m².
- Superior Single Room9 m²Sleeps 1
- Superior Small Double11 m²Sleeps 2
- Classic Double Room17 m²Sleeps 2
- Classic Double Room19 m²Sleeps 2Bathtub
- Superior Classic Double20 m²Sleeps 2
- Superior Deluxe Double25 m²Sleeps 3
The other 9 room types
- Deluxe Double Room25 m²Sleeps 2
- Deluxe Double Room26 m²Sleeps 2
- Superior One Bedroom Suite35 m²Sleeps 4
- One-Bedroom Suite35 m²Sleeps 3
- Deluxe One Bedroom Suite with Kitchenette38 m²Sleeps 4Bathtub
- Superior Grand Suite48 m²Sleeps 51 Sofa bed + 1 super-king bed
- Two Bedroom Junior Suite with Kitchenette55 m²Sleeps 5Bathtub
- Grand Suite88 m²Sleeps 52 Sofa bed
- Two-Bedroom Suite88 m²Sleeps 7
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 16 guests complain about noise, and Seymour Street runs 12 m away.
If quiet at night matters to you
Here, 16 of the 25 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 862 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 154 older, 136 in other languages, 277 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 183 of its 200 newest Google reviews.
- 26 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.