The Gore London - Starhotels Collezione
4-star hotel · South Kensington, London
Long Weekend score
GoodNo serious reports. in 291 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 82% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 82% of guest comments are praise. 543 praise, 118 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $304 a nighttypical for two, before tax · from $180
- 9 min walkto South Kensington station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSouth Kensington is 685 m away
- Staff185 praise · 10 complain
- Location160 praise · 0 complain
- Beds39 praise · 5 complain
- Food33 praise · 1 complain
Against
- Room condition34 complain · 2 praise
- Room size30 complain · 12 praise
- Unexpected charges and refunds31 of 291 guests
- Problems in the bathroom21 of 291 guests
- Something broken in the room13 of 291 guests
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: room condition, where 34 of the 36 who mention it complain.
Location1600Strength
The location was excellent for the Royal Albert Hall.
Booking network, May 2026, rated 9/10 by this guest
The hotel is close to the parks and an easy walk into the centre of London.
Booking network, June 2026, rated 10/10 by this guest
Food331Strength
The food is of very high standard and the staff are extremely helpful and friendly.
Google, July 2026, rated 5/5 by this guest
The bar and the restaurant were also fantastic.
Booking network, May 2026, rated 10/10 by this guest
Staff18510Strength
Charming, helpful and friendly staff.
Booking network, August 2026, rated 10/10 by this guest
Wonderful boutique hotel, great location, staff, restaurant and room.
Tripadvisor, October 2026, rated 4/5 by this guest
Service in bar was a little slow on the Friday night
Booking network, July 2026, rated 9/10 by this guest
Beds395Strength
Bedding was beautiful and crisp and a very comfy bed.
Booking network, September 2026, rated 9/10 by this guest
The hotel was exceptional, rooms were amazing, super comfy beds.
Booking network, May 2026, rated 10/10 by this guest
Bed very uncomfortable, dusty feeling in rooms
Booking network, May 2026, rated 6/10 by this guest
Cleanliness317Mostly good
A luxurious hotel very clean and comfortable.
Booking network, April 2026, rated 10/10 by this guest
The staff is super friendly and helpful, the breakfast is delicious, the room is very clean and tastfully furnished.
Tripadvisor, May 2026, rated 5/5 by this guest
Tired and needs a good clean.
Booking network, April 2026, rated 4/10 by this guest
Breakfast4712Mostly good
Nice breakfast with super friendly service.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast was fantastic, freshly cooked vacon, non greasy sausages, very-tasty.
Booking network, March 2026, rated 9/10 by this guest
Breakfast service was slow and disorganised
Booking network, May 2026, rated 10/10 by this guest
Quiet at night206Mostly good
Welcoming and well located in a very calm part of London.
Booking network, April 2026, rated 10/10 by this guest
Extremely quiet hotel with a plush bed, clean room, and an amazing staff.
Booking network, August 2026, rated 10/10 by this guest
Extractor in bathroom very loud very noisy and barely worked.
Google, June 2026, rated 3/5 by this guest
Value1413Split
For the price paid, we were very disappointed with the size of the bedroom and the facilities.
Booking network, June 2026, rated 4/10 by this guest
But…like most hotels in London it’s a tiny room and very overpriced for what you get.
Booking network, September 2026, rated 6/10 by this guest
Good location but not worth the money
Booking network, March 2026, rated 1/10 by this guest
Room size1230Weak spot
Some of the rooms are a bit small/cramped (try to avoid single rooms), but they are beautiful and extremely decorated.
Google, August 2026, rated 5/5 by this guest
Rooms little small, but had everything.
Booking network, June 2026, rated 10/10 by this guest
Room decor was dated and small.
Booking network, April 2026, rated 6/10 by this guest
Room condition234Weak spot
The bathroom in our room could do with some maintenance and decoration.
Booking network, June 2026, rated 9/10 by this guest
I loved its old fashioned feel, but with necessary mod cons- and that I had a tub rather than boring shower only
Booking network, September 2026, rated 8/10 by this guest
Older style with some character, not a boring sterile modern hotel.
Booking network, May 2026, rated 10/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 908 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 31 of 291 reviews.
Unexpected charges and refunds31 of 2911 in 9 reviews
I didn’t like the surprise addition of a service charge which i had to pay on checking out on top of the room charge I had already paid.
Booking network, April 2026, rated 8/10 by this guest
Lots of extra service/facility type charges.
Booking network, April 2026, rated 6/10 by this guest
Problems in the bathroom21 of 2911 in 14 reviews
Unfortunately the hot water took incredibly long to arrive and the toilet flush didn’t work properly.
Google, April 2026, rated 4/5 by this guest
Taps on the wrong way round and couldn't turn the shower head off.
Booking network, June 2026, rated 6/10 by this guest
Something broken in the room13 of 2911 in 22 reviews
The little touches special but such a major disappointment when shower didn’t work.
Booking network, April 2026, rated 8/10 by this guest
Room bath kept filling up with water and coffee machine in bedroom didn’t work also got all the breakfast charges mixed up from the minute we booked to the minute we left but we’re rectified when we mentioned them.
Booking network, June 2026, rated 8/10 by this guest
Not as shown or booked6 of 2911 in 48 reviews
Nice hotel but disappointed with the room we were given, it was right at the very top of the building (502), nicely decorated but not of the standard I expected given the pictures of a superior double when I booked it.
Google, October 2026, rated 4/5 by this guest
I've said what I don't like in the first message
Booking network, June 2026, rated 5/10 by this guest
The lift6 of 2911 in 48 reviews
A bit dated and needs an upgrade and one single lift to all floor whichwe oftren had to wait for some time to arrive.
Booking network, September 2026, rated 7/10 by this guest
Only one very small lift that was inconsistent and very slow.
Booking network, June 2026, rated 9/10 by this guest
Heating and air conditioning5 of 2911 in 58 reviews
Our bedroom was too small, cold, outdated,
Booking network, May 2026, rated 6/10 by this guest
The Hotel was very tastefully decorated with lovely attentive staff
Booking network, March 2026, rated 10/10 by this guest
Serious reports
None found in 291 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: restaurant (2), bar (5), bathtub (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$304 is a typical night, from 305 dates checked in the coming year.
Weekends cost 18% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $188Dearest month: Jun 2027, $396
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$442
- deals.goseek.com$442
- deals.etrip.net$442
- Super.com$506
- deals.dealbase.com$522
- stayforlong.co.uk$528
- reservations.travelclick.com$536
- trivago.deals$538
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
South Kensington station is 685 m away by road, about 9 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Kensington Road142 m
- Nearest shop: Union Extra7 min walk518 m by road
- Nearest station: South Kensington9 min walk685 m by road
- Buckingham Palace3.3 km
- Big Ben4.3 km
- The British Museum4.9 km
- Tower Bridge8.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 9 to 32 m².
- Cozy Single Room9 m²Sleeps 1
- Cozy Double Room21 m²Sleeps 2Balcony in its photos
- Deluxe Triple Room23 m²Sleeps 31 Double bed + 1 Sofa bedBathtub
- Superior Twin Room23 m²Sleeps 2Bathtub
- Superior Double Room23 m²Sleeps 2Bathtub
- Deluxe Double Room23 m²Sleeps 2Bathtub
The other 3 room types
- Junior Suite28 m²Sleeps 31 Double bed + 1 Sofa bed
- Junior Suite Judy Garland28 m²Sleeps 31 Double bed
- Tudor Suite32 m²Sleeps 31 Double bed + 1 Sofa bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 34 of the 36 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 899 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 247 older, 53 in other languages, 299 with a score but no words and 9 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 14 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.