The White Ferry, Victoria (PUBLOVE)
2-star hostel · Pimlico, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 14% of London hotels
- 70% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 14% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 70% of guest comments are praise. 383 praise, 162 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- 13 min walkto London Victoria station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Location137 praise · 0 complain
- Value46 praise · 2 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 23
- Cleanliness68 complain · 34 praise
- Problems in the bathroom75 of 287 guests
- Quiet at night26 complain · 16 praise
- Room condition14 complain · 1 praise
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: location (137 guests). Weakest: cleanliness, where 68 of the 102 who mention it complain.
Location1370Strength
Perfect location for a couple of days seeing the sights in central London.
Booking network, August 2026, rated 8/10 by this guest
Right in the centre of London, very close to Victoria bus station, only 7 mins walk away, 24/7 bar and nice personnel, no age limit (I came once across one hostel where they said people up to 40 only), I had the top bed.
Booking network, March 2026, rated 10/10 by this guest
Value462Strength
Nonetheless , for the price is pretty good 🫡
Booking network, July 2026, rated 7/10 by this guest
The location was great it was not too far from the center and for the money it was great value.
Booking network, March 2026, rated 10/10 by this guest
Beds286Mostly good
The food was good, and the beds were comfortable.
Booking network, March 2026, rated 10/10 by this guest
Clean & comfortable beds and good service by staff.
Booking network, June 2026, rated 7/10 by this guest
It was smelly and dirty the beds are super thin like a sheet
Booking network, August 2026, rated 1/10 by this guest
Staff10632Mostly good
Very entertaining and enjoyable stay, Staff were great especially Michael who was an absolute Gentleman.
Booking network, August 2026, rated 7/10 by this guest
Warm welcomed with daytime staff but horrible staff in the night, checked out midnight due to dirty.
Booking network, April 2026, rated 2/10 by this guest
The black guy at the reception was very unfriendly.
Booking network, August 2026, rated 3/10 by this guest
Food114Mostly good
The food is fantastic quality as is the choice of alcohol.
Google, April 2026, rated 5/5 by this guest
Extra: 24/7 bar, nice staff and a great fresh pizza.
Booking network, June 2026, rated 9/10 by this guest
Bar bit expensive.pizza selection and cut of pint.no happy hour.limited wash up facilitys
Booking network, April 2026, rated 8/10 by this guest
Quiet at night1626Weak spot
Exactly what you’d expect for the cost, wouldn’t stay again due to noise level.
Booking network, May 2026, rated 5/10 by this guest
The room wasn't quiet at all, people were inconsiderate and there was no enforcement of the "quiet" rule.
Booking network, July 2026, rated 4/10 by this guest
because of a group talking loudly in the room; it is an absolutely terrible hostel—never, ever choose it, and never stay there, not even for a single night.
Booking network, July 2026, rated 1/10 by this guest
Cleanliness3468Weak spot
Showers were semi-clean, although each cubicle had a mop to clean up excess water.
Booking network, July 2026, rated 5/10 by this guest
While it does have shortcomings, such as the cleanliness of the bathrooms, for the price and the location, you can't expect much more.
Google, March 2026, rated 5/5 by this guest
Unfortunately the wash rooms weren’t the cleanest and the shower was freezing
Booking network, May 2026, rated 6/10 by this guest
Room size410Weak spot
Ventilation of the room and how close the beds were to each other in the bottom bunks
Booking network, March 2026, rated 7/10 by this guest
But cramped due to.old building.
Booking network, May 2026, rated 8/10 by this guest
Not much space in the bunks, some toilets not cleaned.
Booking network, April 2026, rated 6/10 by this guest
Room condition114Weak spot
Bathrooms were a bit worse for wear.
Booking network, July 2026, rated 10/10 by this guest
Friendly staff and a nice old pub close to Victoria Coach Station.
Booking network, July 2026, rated 7/10 by this guest
Bathroom needs upgrading.
Booking network, August 2026, rated 4/10 by this guest
Too few mentions to judge: breakfast, pool and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,558 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 75 of 287 reviews.
Problems in the bathroom75 of 2871 in 4 reviews
Except for the downstairs bathroom, most bathrooms were dirty, probably more due to other guests but also it does not help that the toilets are in the same place as a shower with a poor curtain.
Booking network, August 2026, rated 8/10 by this guest
The floors were constantly flooded.
Google, February 2026, rated 1/5 by this guest
Heating and air conditioning25 of 2871 in 11 reviews
Crowded and hot, UK doesn't do AC so what can you expect.
Booking network, July 2026, rated 9/10 by this guest
The rooms are a sauna, maybe 35 degrees at night, it's just crazy.
Booking network, July 2026, rated 2/10 by this guest
Feeling unsafe18 of 2871 in 16 reviews
Not sure whether this was someone trying their luck or a hostel error, but it was somewhat unsettling.
Booking network, August 2026, rated 5/10 by this guest
Bit noisy 2cmany in dorm had a art painting went missing
Booking network, March 2026, rated 7/10 by this guest
Complaints the hotel left unresolved14 of 2871 in 20 reviews
When I spoke to the staff about it they said they had requested fans (that cool) and the office said, “NO!” That is just too cheap.
Booking network, July 2026, rated 2/10 by this guest
We spoke to the front desk to ask if they could at least clean them, but they didn't do anything and the bathrooms remain the same.
Google, June 2026, rated 1/5 by this guest
A booking not honoured7 of 2871 in 41 reviews
I messaged to change a mixed room to females room which was agreed on but on my arrival the receptionist told me nothing can be done about it so i didn't have any options than to used shared room with males which was uncomfortable for me
Booking network, August 2026, rated 5/10 by this guest
They messed up our reservation and we found people sleeping in our beds, this wasnt much of an issue cause the personel fixed It pretty quick.
Booking network, July 2026, rated 2/10 by this guest
Wi-Fi7 of 2871 in 41 reviews
apart from internet problems i am a person that likes consistency where and when i sleep on his occ
Booking network, May 2026, rated 3/10 by this guest
the wifi doesn’t work in the room
Booking network, May 2026, rated 9/10 by this guest
Serious reports
14 in 287 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard10 of 287 reviews
The ceiling looked like it was about to collapse (it was crumbling from water damage or dampness).
Google, June 2026, rated 1/5 by this guest
Something stolen4 of 287 reviews
Several items were stolen from our backpacks.
Google, February 2026, rated 1/5 by this guest
All the rest, i mean literally someone stole me 400 pounds, antoher guy “lost is phone”, the hostel doesn’t has lockers which is weird.
Booking network, March 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: dirty surfaces in 6, peeling paint or cracks in 4, water leaks in 3 and stains in 3, and some photos show more than one. Of the hotel's own 23, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (3).
The hotel says it has no spa, gym or hot tub.
Price, place and rooms
Nearby
London Victoria station is 1.0 km away by road, about 13 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Buckingham Palace Road280 m
- Nearest shop: Pimlico Shopper4 min walk290 m by road
- Nearest station: London Victoria13 min walk1.0 km by road
- Buckingham Palace21 min walk1.6 km by road
- Big Ben2.4 km
- The British Museum4.4 km
- Tower Bridge6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 10 to 25 m².
- Standard Triple Room10 m²Sleeps 33 Bunk bed
- Bed in 3-Bed Mixed Dormitory Room with Shared Bathroom10 m²Sleeps 1Bathtub
- 6-Bed Mixed Dormitory Room12 m²Sleeps 6
- Bed in 6-Bed Mixed Dormitory Room12 m²Sleeps 1
- Bed in 9-Bed Female Dormitory Room with Shared Bathroom13 m²Sleeps 1Bathtub
- 9 Bed Room with Shared Bathroom13 m²Sleeps 9Bathtub
The other 3 room types
- Bed in 9-Bed Mixed Dormitory Room with Shared Bathroom13 m²Sleeps 1Bathtub
- 12 Bed Room with Shared Bathroom25 m²Sleeps 12Bathtub
- Bed in 12-Bed Mixed Dormitory Room with Shared Bathroom25 m²Sleeps 1Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7 out of 10. Only 14% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
17 Google reviewers ticked "Quiet", yet 26 guests complain about noise.
Google rates it 76 out of 100 and Booking network rates it 70. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 14 of the 15 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
287 reviews counted · 83 photos checked · updated 10 October 2026
- We collected this hotel's 894 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 136 older, 122 in other languages, 338 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- We looked at 83 photos: the first 23 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.