The Z Hotel City
3-star hotel · Temple, London
Long Weekend score
Mixed1 serious report in 300 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 71% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 71% of guest comments are praise. 530 praise, 220 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $196 a nighttypical for two, before tax · from $90
- 7 min walkto the nearest station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 515 m away
- Location198 praise · 1 complain
- Staff113 praise · 12 complain
- Cleanliness95 praise · 12 complain
Against
- On a main road: Fleet Street13 m from the building
- Room size111 complain · 4 praise
- Beds28 complain · 19 praise
- Heating and air conditioning56 of 300 guests
- Something broken in the room28 of 300 guests
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (198 guests). Weakest: room size, where 111 of the 115 who mention it complain.
Location1981Strength
Fab last minute find in a great location.
Booking network, June 2026, rated 10/10 by this guest
Great little hotel in a central location with exceptional value.
Google, July 2026, rated 5/5 by this guest
Staff11312Strength
The location is very good, there's a bus stop right in front, and the service is excellent, especially from the Brazilian staff.
Google, July 2026, rated 3/5 by this guest
Superb location, helpful and friendly staff, clean room, bag storage option 👌
Booking network, May 2026, rated 9/10 by this guest
Breakfast was in a small, crowded room and staff slow to clean tables, and make coffees.
Booking network, June 2026, rated 7/10 by this guest
Cleanliness9512Strength
I also felt like the entire place was clean.
Booking network, July 2026, rated 9/10 by this guest
Room was otherwise clean, staff were kind.
Google, August 2026, rated 2/5 by this guest
The room was very cramped, bed was uncomfortable and the shower wasn’t very clean.
Booking network, May 2026, rated 3/10 by this guest
Value5713Mostly good
The Location is very good for the price.
Booking network, July 2026, rated 9/10 by this guest
Excellent value for money in perfect location for the Theatre area.
Booking network, August 2026, rated 8/10 by this guest
Price for a tiny room where the bed is not made when you arrive and doesn’t include breakfast.
Booking network, June 2026, rated 7/10 by this guest
Room condition104Mostly good
Very modern room - with lots of great storage nooks in bathroom to place toiletries - fab shower - and great friendly staff.
Booking network, May 2026, rated 10/10 by this guest
Although snug, the room was immaculately turned out, modern and well air-conditioned.
Booking network, June 2026, rated 9/10 by this guest
The hotel we chose was small, the rooms are renovated but not the common areas; the carpets are rather old-fashioned, etc.
Google, October 2026, rated 4/5 by this guest
Breakfast1512Split
£13.95 for continental is a rip off.
Booking network, April 2026, rated 7/10 by this guest
The cafe they had.The breakfast was premade items they heated in a oven.They couldn't make a smoothie even though that had it on their menu.Tried to get a gin and tonic but they didn't have ice.
Booking network, April 2026, rated 5/10 by this guest
The breakfast is pricy but a really nice range of food and nice cafe area.
Booking network, May 2026, rated 6/10 by this guest
Quiet at night1614Split
Aircon was effective but very noisy.
Booking network, July 2026, rated 4/10 by this guest
Its in the basement and smells bad and the a/c (which is required due to stuffiness) is too noisy to sleep even on the lowest setting.
Google, June 2026, rated 4/5 by this guest
Our room had a loud sound of water going through pipes every 10 minutes which kept us awake.
Booking network, June 2026, rated 4/10 by this guest
Beds1928Split
The pillows were very hard and the light switches were confusing.
Booking network, July 2026, rated 8/10 by this guest
The bed was very hard and the room was very very small, I knew it would be without a window but it was just a bed and the space behind the door and the bathroom
Booking network, May 2026, rated 7/10 by this guest
The beds though, Jesus wept the mattress were rock solid.
Google, March 2026, rated 3/5 by this guest
Views313Weak spot
The room I was in had no view whatsoever, as the windows were frosted over, and only one could be partially opened, from which one could only see a ledge.
Booking network, September 2026, rated 5/10 by this guest
The staff was very helpful and the view was amazing!
Booking network, September 2026, rated 10/10 by this guest
Room size4111Weak spot
The location was good the room was small but had everything I needed as a lone traveller, would have been too small for a couple, but overall I was happy with the experience and would stay again.
Booking network, September 2026, rated 9/10 by this guest
We had two rooms of the same price, but one was clearly smaller than the other.
Booking network, April 2026, rated 5/10 by this guest
The room was a little small, and the surface space was quite limited for 2 people.
Booking network, June 2026, rated 9/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,539 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 56 of 300 reviews.
Heating and air conditioning56 of 3001 in 5 reviews
The air conditioning doesn't heat, and what's worse, the ventilation system runs constantly in the room.
Google, May 2026, rated 2/5 by this guest
The room is so small and air conditioned was damaged, the room is without windows, we need to ask the staff to take a fan to us, the staff tell me will refund the breakfast, but that night in the room is very warm and feel can’t to breathe, we can’t to sleep
Booking network, April 2026, rated 3/10 by this guest
Something broken in the room28 of 3001 in 11 reviews
No A/C (was told this was broken on check in)
Booking network, April 2026, rated 4/10 by this guest
The window was frosted and not pleasant and the AC didn't work
Booking network, May 2026, rated 2/10 by this guest
Problems in the bathroom21 of 3001 in 14 reviews
Bathroom was only behind a glass wall (not completly seethrough), so depending who you are travelling with it could be an issue.
Booking network, August 2026, rated 9/10 by this guest
Very poor plumbing (toilet and sink clogging), uncomfortable bed, rubbish not being taken out of the room during cleaning
Booking network, June 2026, rated 6/10 by this guest
Not as shown or booked11 of 3001 in 27 reviews
Smaller than pictures, not suitable for a family of 4 traveling with very small carry ons, very disappointing, and we payed significantly overpriced amount.
Booking network, June 2026, rated 1/10 by this guest
I paid for window rooms and was switched to a space that had no outside view, only frosted glass.
Booking network, April 2026, rated 4/10 by this guest
A booking not honoured11 of 3001 in 27 reviews
I booked a double bed room and they told us that the room was not available.
Booking network, May 2026, rated 8/10 by this guest
Had a room w/o window despite having booked a room w/ window.
Google, May 2026, rated 4/5 by this guest
Complaints the hotel left unresolved9 of 3001 in 33 reviews
We have called several times but they say they haven't seen it.
Google, August 2026, rated 4/5 by this guest
I cancelled, or asked to cancel with several days to spare due to a death in the family and was declined.
Booking network, September 2026, rated 1/10 by this guest
Serious reports
1 in 300 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 300 reviews
We got like zero sleep, child got sick, etc.
Tripadvisor, August 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (7), bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$196 is a typical night, from 299 dates checked in the coming year.
Weekends cost 18% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $120Dearest month: Jul 2027, $269
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$194
- Booking.com$204
- Vio.com$206
- deals.goseek.com$206
- deals.etrip.net$206
- expedia.co.uk$219
- Trip.com$219
- Hotels.com$219
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 515 m away by road, about 7 minutes on foot. There are 10 bars or clubs within 200 metres.
- Nearest main road: Fleet Street13 m
- Nearest shop: Tesco Express2 min walk133 m by road
- Nearest station7 min walk515 m by road
- The British Museum21 min walk1.6 km by road
- Big Ben27 min walk2.0 km by road
- Buckingham Palace3.0 km
- Tower Bridge3.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 8 to 19 m².
- Single Room8 m²Sleeps 1
- Double Room without Window9 m²Sleeps 2
- Double Room9 m²Sleeps 2
- Queen Room12 m²Sleeps 2
- Club Queen Room12 m²Sleeps 2
- Club Family Double Room12 m²Sleeps 4
The other 5 room types
- Family Double Room12 m²Sleeps 4
- Queen Room without Window12 m²Sleeps 2
- Club Family Queen Room13 m²Sleeps 4
- Superior Family Room13 m²Sleeps 42 Queen bed
- Queen Room - Disability Access19 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
34 Google reviewers ticked "Quiet", yet 14 guests complain about noise, and Fleet Street runs 13 m away.
If room size matters to you
Here, 111 of the 115 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 157 older, 117 in other languages and 312 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.