The Z Hotel Covent Garden
3-star hotel · Covent Garden, London
Long Weekend score
Good1 serious report in 297 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 77% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 77% of guest comments are praise. 580 praise, 170 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $249 a nighttypical for two, before tax · from $110
- 5 min walkto Covent Garden station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to the British Museum1.1 km by road
- A station within walking distanceCovent Garden is 338 m away
- Location226 praise · 0 complain
- Staff148 praise · 9 complain
- Cleanliness83 praise · 11 complain
Against
- Room size86 complain · 8 praise
- Beds19 complain · 16 praise
- Heating and air conditioning26 of 297 guests
- The lift19 of 297 guests
- Problems in the bathroom18 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (226 guests). Weakest: room size, where 86 of the 94 who mention it complain.
Location2260Strength
The location is great but the outstanding praise must go to the staff who are all brilliant.
Tripadvisor, September 2026, rated 5/5 by this guest
Brilliant staff and location
Booking network, June 2026, rated 9/10 by this guest
Staff1489Strength
Excellent location, friendly staff, cheese and wine, flexible with dates when I got it wrong!
Booking network, August 2026, rated 8/10 by this guest
Good clean hotel with very friendly staff allways willing to help.
Booking network, July 2026, rated 8/10 by this guest
Staff completely unwilling to work with us to adjust stay.
Booking network, May 2026, rated 3/10 by this guest
Cleanliness8311Strength
The room was very clean and comfortable.
Tripadvisor, June 2026, rated 5/5 by this guest
Location excellent, affordable ,comfortable , friendly & clean
Booking network, June 2026, rated 8/10 by this guest
The room was a bit dusty.
Booking network, September 2026, rated 9/10 by this guest
Room condition134Mostly good
Modern, compact, perfect.
Booking network, August 2026, rated 10/10 by this guest
The new lobby, facing the street, with its restaurant, has truly elevated the guest experience.
Tripadvisor, September 2026, rated 5/5 by this guest
The room however had holes (bumps that went down) in the floor where you almost felt as though you would fall through the floor.
Google, August 2026, rated 3/5 by this guest
Value4214Mostly good
Excellent value; brilliant facilities and perfect location - no notes
Booking network, June 2026, rated 10/10 by this guest
Great location and value for money if you're okay with tiny room.
Booking network, June 2026, rated 7/10 by this guest
Seems a little expensive for what your getting, but that is down to the location being so good more than anything else
Booking network, September 2026, rated 7/10 by this guest
Breakfast166Mostly good
Excellent location, high standard of cleanliness, friendly welcoming staff with a lovely breakfast
Booking network, August 2026, rated 9/10 by this guest
Excellent staff, good service, nice breakfast.
Booking network, August 2026, rated 9/10 by this guest
breakfast so expensive and really bad
Booking network, June 2026, rated 4/10 by this guest
Quiet at night2015Split
Lovely room with terrace, unfortunately we were awoken by builders who turned up before 8am right outside our bedroom
Booking network, June 2026, rated 5/10 by this guest
Lots of thumping above my head so not sure if this was to do with building works but it did stop in the evening.
Booking network, June 2026, rated 9/10 by this guest
Very noisy until gone 2300hrs - basement room which was below the next door pub/restaurant
Booking network, June 2026, rated 3/10 by this guest
Views86Split
My room had no windows and was quite small.
Booking network, August 2026, rated 9/10 by this guest
In any case very clean, but without windows it was a bit claustrophobic
Booking network, June 2026, rated 6/10 by this guest
No window, no air con so room was sweltering and claustrophobic.
Booking network, July 2026, rated 1/10 by this guest
Beds1619Split
The beds were rocky, and there was nowhere to hang wet towels.
Tripadvisor, August 2026, rated 2/5 by this guest
Bed is the most uncomfortable bed I have ever tried to sleep in.
Booking network, May 2026, rated 2/10 by this guest
Bed was mentally uncomfortable, so bad that I struggled to sleep.
Google, August 2026, rated 3/5 by this guest
Room size886Weak spot
Room is small, but as a solo traveller it was perfect.
Google, September 2026, rated 4/5 by this guest
Clean hotel but so small room.
Booking network, August 2026, rated 6/10 by this guest
The rooms are very small and the bed extremely uncomfortable!
Booking network, July 2026, rated 7/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,210 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 26 of 297 reviews.
Heating and air conditioning26 of 2971 in 11 reviews
The room with no windows overheated and it was very uncomfortable to sleep.
Booking network, June 2026, rated 2/10 by this guest
The air con in room was broken
Booking network, August 2026, rated 1/10 by this guest
The lift19 of 2971 in 16 reviews
Part of the hotel doesn’t have lift access so we had to walk up & down multiple flights of stairs with luggage.
Booking network, August 2026, rated 10/10 by this guest
Four flights up to our room and NO lift.
Booking network, June 2026, rated 6/10 by this guest
Problems in the bathroom18 of 2971 in 16 reviews
The bathrooms within the rooms are not very private, with frosted glass which shows most things people don't want to see.
Booking network, August 2026, rated 10/10 by this guest
Shower not very powerful or hot but did the job.
Booking network, August 2026, rated 8/10 by this guest
Something broken in the room11 of 2971 in 27 reviews
Small things weren't in good shape like the tp roller was missing and the inside window was loose.
Booking network, August 2026, rated 9/10 by this guest
The tv didn’t work properly in the room, it kept going blank or completely switching off, but we didn’t need it so no big deal for us.
Booking network, August 2026, rated 10/10 by this guest
A booking not honoured7 of 2971 in 42 reviews
I went with a friend and couldnt get a twin so settled on a double.
Booking network, June 2026, rated 8/10 by this guest
location perfect, facility very small first night no ac, I was moved to another room with ac the folllwing day
Booking network, July 2026, rated 4/10 by this guest
Building work during the stay6 of 2971 in 50 reviews
The hotel was being refurbished which was not communicated at the point of booking.
Booking network, September 2026, rated 5/10 by this guest
We arrived to a construction zone, and were told that due to the construction, the AC wasn't working quite as well usual.
Google, August 2026, rated 2/5 by this guest
Serious reports
1 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 297 reviews
My daughter and I literally couldn't breathe in the room, and we started to feel nauseous, then we vomited.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (6), bar (2), private balcony (5).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$249 is a typical night, from 299 dates checked in the coming year.
Weekends cost 15% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $170Dearest month: Jun 2027, $333
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$269
- Vio.com$279
- deals.goseek.com$279
- deals.etrip.net$279
- Agoda$295
- api.ireshotels.com$296
- hometogo.com$296
- hotelscombined.co.uk$296
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Covent Garden station is 338 m away by road, about 5 minutes on foot. There are 21 bars or clubs within 200 metres.
- Nearest shop: Tesco Express1 min walk68 m by road
- Nearest main road: Strand165 m
- Nearest station: Covent Garden5 min walk338 m by road
- The British Museum15 min walk1.1 km by road
- Big Ben19 min walk1.4 km by road
- Buckingham Palace28 min walk2.1 km by road
- Tower Bridge4.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 8 to 32 m².
- Single Room - No Window8 m²Sleeps 1
- Double Room - No Window9 m²Sleeps 2
- Double Room9 m²Sleeps 2
- Queen Room - No Window11 m²Sleeps 2
- Queen Room11 m²Sleeps 2
- Club Queen Room11 m²Sleeps 2
The other 6 room types
- Family Room - No Window12 m²Sleeps 41 Bunk bed
- Queen Room - Disability Access14 m²Sleeps 2
- Junior Suite with Terrace15 m²Sleeps 21 Queen bedBalcony
- Z Club Garden Junior Suite15 m²Sleeps 21 Queen bedBalcony
- Junior Suite32 m²Sleeps 21 Queen bed
- Z Club Junior Suite32 m²Sleeps 21 Queen bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
43 Google reviewers ticked "Quiet", yet 15 guests complain about noise.
If room size matters to you
Here, 86 of the 94 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 877 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 224 older, 68 in other languages, 286 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.