Citadines Connect Fifth Avenue New York
3-star hotel · Midtown West, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 71% of guest comments are praise
- 82% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 71% of guest comments are praise. 530 praise, 216 complain. Counts for 30% of the score.
- 82% of guest photos show no damage. 49 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $220 a nighttypical for two, before tax · from $127
- 5 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to Rockefeller Center582 m by road
- A station within walking distanceA station is 370 m away
- Location194 praise · 0 complain
- Beds23 praise · 1 complain
Against
- Guest photos show wear and dirt11 of the 60 photos guests took, and 0 of the hotel's 40
- Breakfast60 complain · 21 praise
- Room size48 complain · 11 praise
- The liftcomplaints rising: 9.7 in 100 a year ago, 14.9 now39 of 298 guests
- Quiet at nightcomplaints rising: 4.9 in 100 a year ago, 7.2 now19 complain · 15 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (194 guests). Weakest: breakfast, where 60 of the 81 who mention it complain.
Location1940Strength
The location is sensational and the facilities are very well maintained and timely.
Tripadvisor, July 2026, rated 5/5 by this guest
A smaller hotel, but the staff was all amazing, the rooms were amazing, location amazing, close to everything!
Google, March 2026, rated 5/5 by this guest
Beds231Strength
We had a good experience working with Chevelle for our large group — we especially enjoyed the friendly atmosphere, great location, and comfy pillows!
Tripadvisor, May 2026, rated 4/5 by this guest
The bed was very comfortable.
Booking network, October 2025, rated 7/10 by this guest
Bed a little hard but blankets helps with that
Booking network, July 2025, rated 10/10 by this guest
Staff12233Mostly good
The best thing is the central location and the friendliness of the staff.
Google, May 2026, rated 3/5 by this guest
The staff were very friendly, knowledgeable and helpful.
Booking network, October 2025, rated 6/10 by this guest
Terrible customer service.
Google, August 2026, rated 1/5 by this guest
Cleanlinesscomplaints falling: 12.6 in 100 a year ago, 7.2 now10427Mostly good
The room was spotless, overall quiet peaceful stay.
Tripadvisor, December 2025, rated 5/5 by this guest
The place was very clean.
Google, September 2026, rated 5/5 by this guest
Blood on the sheets, hair in the shower, toilet not cleaned properly.
Google, July 2026, rated 1/5 by this guest
Valuecomplaints falling: 7.8 in 100 a year ago, 3.6 now2715Mostly good
Plus, it's a great value.
Google, August 2026, rated 5/5 by this guest
loved the location, breakfast, and value
Booking network, October 2025, rated 8/10 by this guest
Extremely low value for the money.
Booking network, September 2025, rated 4/10 by this guest
Room condition117Mostly good
Modern and very clean rooms.
Google, November 2025, rated 5/5 by this guest
Clean, new furniture, friendly people.
Tripadvisor, October 2025, rated 5/5 by this guest
Of course it could use a little updating, like our blinds were broken.
Google, December 2025, rated 4/5 by this guest
Quiet at nightcomplaints rising: 4.9 in 100 a year ago, 7.2 now1519Split
The construction noise overnight is unbearable.
Tripadvisor, April 2026, rated 1/5 by this guest
Down falls is loud hallways but it's nyc bring earplugs if you want quite.
Google, October 2025, rated 4/5 by this guest
Everything can be heard from the hallways; people are very loud in the morning.
Booking network, November 2025, rated 8/10 by this guest
Breakfast2160Weak spot
Desk staff for excellent, helpful, you might as well forget the breakfast because everything is in paper and all highly processed food.
Booking network, October 2025, rated 10/10 by this guest
Breakfast to do often standing because there are not so many seats
Tripadvisor, May 2026, rated 3/5 by this guest
I must only say that one of my friends is celiac and there was nothing suitable.
Tripadvisor, October 2026, rated 5/5 by this guest
Views26Weak spot
Prime location between 5th and 6th Avenue and within walking distance of Madison Square, with a nice room and friendly staff, but the view of an interior wall and the ‘breakfast’ in the form of a simple takeaway package were disappointing.
Google, December 2025, rated 4/5 by this guest
The room was clean and tidy, but unfortunately we was on the "Lower Level" which has virtually no view at all, other than a concrete wall outside the window, this let the stay down massively, but not wanting to make a fuss with hotel staff after 12 hours travelling - we just accepted it.
Tripadvisor, November 2025, rated 3/5 by this guest
We were also assigned to a room with a view of the backside alleys of the other buildings.
Booking network, October 2025, rated 7/10 by this guest
Room size1148Weak spot
Rooms are so small you can barely move inside with the luggages.
Google, November 2025, rated 2/5 by this guest
Our stay was great...the hotel has a great location just steps from Time Square, the staff is very friendly and helpful, the rooms are small but very functional and the bathroom is also very nice although small, it makes up for the fact that the shower is nice big!!!
Tripadvisor, November 2025, rated 5/5 by this guest
The bathroom and room were clean but tiny.
Google, March 2026, rated 2/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,636 Google ratings
Problems guests raised
Raised most: the lift, in 39 of 298 reviews.
The liftcomplaints rising: 9.7 in 100 a year ago, 14.9 now39 of 2981 in 8 reviews
There was only one elevator working during our three-day stay, and we had to wait around 20 minutes just to go down.
Google, April 2026, rated 3/5 by this guest
The only grouse is the only one of two working lifts takes eons to arrive.
Google, May 2026, rated 4/5 by this guest
Complaints the hotel left unresolved20 of 2981 in 15 reviews
I ask for a new room and they did not care!
Tripadvisor, September 2026, rated 1/5 by this guest
When I reported it and asked if the rooms could be checked or if they could look into the situation, I was simply told that nothing was found.
Google, March 2026, rated 1/5 by this guest
Unexpected charges and refunds18 of 2981 in 17 reviews
In my case, I had booked through a travel agency, so I had to pay a $35 USD resort fee per night plus a $50 USD deposit.
Google, June 2026, rated 5/5 by this guest
They DO NOT offer shuttle as indicated on website, they partner with another company and you have to pay.
Google, July 2026, rated 1/5 by this guest
Something broken in the room16 of 2981 in 19 reviews
The only issue we had was that the bathtub plug was stuck, and it wasn’t fixed during our stay.
Google, November 2025, rated 4/5 by this guest
Issues with the room lock, provision and quality of the breakfast and disengaged staff put a sour note on what would have otherwise been a decent stay.
Tripadvisor, January 2026, rated 2/5 by this guest
Problems in the bathroomcomplaints falling: 6.8 in 100 a year ago, 3.6 now14 of 2981 in 21 reviews
The bathtub drain plug did not work so no baths.
Booking network, November 2025, rated 5/10 by this guest
No cold water in the bathroom.
Booking network, October 2025, rated 5/10 by this guest
Not as shown or bookedcomplaints falling: 4.9 in 100 a year ago, 2.1 now9 of 2981 in 33 reviews
Room was very worn out and nothing like the photos.
Booking network, August 2025, rated 5/10 by this guest
Also differnces between description and what we get.
Booking network, October 2025, rated 6/10 by this guest
Serious reports
5 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 298 reviews
No smoke detector in the room.
Booking network, August 2025, rated 6/10 by this guest
Something stolen1 of 298 reviews
When we returned to pick them up, we discovered that someone had stolen my friend’s music device from our luggage.
Google, April 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
11 of the 60 guest photos we checked show damage or dirt (18%).
Guest photos showing damage or dirt11 of 6018%
Of 60 guest photos, 11 show damage or dirt: litter or dirty water in 3, stains in 2, building work in 2 and broken fittings in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (5), bathtub (2).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$220 is a typical night, from 314 dates checked in the coming year.
Weekends cost 12% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $135Dearest month: Dec 2026, $388
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$325
- traveluro.com$340
- hotelsinamerica.com$342
- trivago.deals$344
- stayforlong.com$359
- billabook.com$363
- Booking.com$389
- Priceline$389
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 370 m away by road, about 5 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: West 42nd Street267 m
- Nearest station5 min walk370 m by road
- Nearest shop: Whole Foods Market7 min walk533 m by road
- Rockefeller Center8 min walk582 m by road
- Times Square9 min walk649 m by road
- The Empire State Building15 min walk1.1 km by road
- The Brooklyn Bridge6.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 13 to 28 m².
- Standard Room13 m²Sleeps 21 super-king bedBathtub in its photos
- Premier King Room13 m²Sleeps 2Bathtub
- Premier King Room ADA14 m²Sleeps 2
- Premier Room with Two Double Beds14 m²Sleeps 4Bathtub
- Premier One Bedroom Suite28 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
41 Google reviewers ticked "Quiet", yet 19 guests complain about noise.
If room size matters to you
Here, 48 of the 59 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 852 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 160 older, 134 in other languages and 260 with a score but no words.
- The hotel replied to 32 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.