Hilton Garden Inn New York Times Square North
4-star hotel · Midtown West, New York
Long Weekend score
Strong1 serious report in 299 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 84% of guest comments are praise
- 91% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 84% of guest comments are praise. 515 praise, 95 complain. Counts for 30% of the score.
- 91% of guest photos show no damage. 29 of 32 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $330 a nighttypical for two, before tax · from $144
- 3 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 32 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to Rockefeller Center455 m by road
- A station within walking distanceA station is 243 m away
- Staff198 praise · 16 complain
- Location161 praise · 1 complain
- Cleanliness74 praise · 4 complain
Against
- Quiet at night25 complain · 11 praise
- Room size20 complain · 19 praise
- A booking not honoured18 of 299 guests
- Not as shown or booked12 of 299 guests
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: staff (198 guests). Weakest: quiet at night, where 25 of the 36 who mention it complain.
Location1611Strength
We were on a short vacation and the location being in Time Square was perfect!
Google, April 2026, rated 5/5 by this guest
The location is in the heart of Manhattan and walking distance to all the best sights, restaurants and monuments.
Google, June 2026, rated 5/5 by this guest
Cleanliness744Strength
Our room was comfortable, clean, and well maintained.
Google, September 2026, rated 4/5 by this guest
The room I stayed is very clean, no bugs.
Booking network, July 2026, rated 10/10 by this guest
our room was not cleaned after the first night until 5:30 pm, even though we left at around 11 am for the day and didn't come back until 5
Booking network, March 2026, rated 9/10 by this guest
Staff19816Strength
The next day I had to drive back to NYC from Boston and Diana & Derrick both at the front desk were extremely helpful with me retrieving my luggage.
Google, March 2026, rated 5/5 by this guest
Front desk person, Diana, was especially terrific.
Google, April 2026, rated 4/5 by this guest
Staff does not follow through and what they say they will do
Google, October 2026, rated 2/5 by this guest
Value167Mostly good
The property was well organized with a location and price that can not be beat.
Google, May 2026, rated 4/5 by this guest
Honestly, the price for the location.
Booking network, May 2026, rated 10/10 by this guest
All of that would have been minor and acceptable in a ~$40/night hotel, but no mercy in this case.
Google, September 2026, rated 2/5 by this guest
Room condition126Mostly good
The lobby is inviting, the rooms are clean + updated with a minimalist esthetic…and the location was perfect for our walk to the Richard Rodgers to see HAMILTON!
Google, April 2026, rated 5/5 by this guest
The room is clean and modern, the services at the bar and restaurant are top notch, of course the location is unbeatable in the heart of Manhattan.
Google, August 2026, rated 5/5 by this guest
lift is very old and works slow.
Booking network, June 2026, rated 2/10 by this guest
Beds1510Mostly good
Hotel is fantastic - great location, super clean and comfortable, and very comfortable beds.
Google, August 2026, rated 5/5 by this guest
Easy check-in, friendly staff, comfortable bed, location...all good.
Booking network, May 2026, rated 8/10 by this guest
The beds were a little hard for my liking and I wish there had been an another pillow or two available.
Booking network, January 2026, rated 9/10 by this guest
Views96Mostly good
Convenient location and nice size room with a great view.
Google, August 2026, rated 5/5 by this guest
The rooms were clean and comfortable Had a great view on the 18th floor.
Google, June 2026, rated 5/5 by this guest
Room a little bit dark, with no view.
Booking network, May 2026, rated 9/10 by this guest
Room size1920Split
The room was a bit small but since we were only there to sleep and shower it was acceptable, especially in NYC.
Booking network, July 2026, rated 10/10 by this guest
Our room was a bit small but it is NYC.
Google, July 2026, rated 5/5 by this guest
Room was too small, hidden refrigerator and microwave were unknown until we asked where they were.
Booking network, February 2026, rated 4/10 by this guest
Quiet at night1125Weak spot
The only thing was the Ac was too loud to have a good sleep, if they can put the ones which are less noise or noise free.
Booking network, July 2026, rated 6/10 by this guest
AC is VERY loud and noisy, and no soundproof windows, so expect to have a lot of noise.
Booking network, May 2026, rated 6/10 by this guest
There was some noise from guests using the machine after midnight.
Booking network, August 2026, rated 8/10 by this guest
Too few mentions to judge: breakfast, food and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 967 Google ratings
Problems guests raised
Raised most: a booking not honoured, in 18 of 299 reviews.
A booking not honoured18 of 2991 in 17 reviews
The hotel did not help at all and they downgraded us afterwards.
Booking network, March 2026, rated 1/10 by this guest
we did not get the booked king size bed, the front door was not working
Booking network, May 2026, rated 3/10 by this guest
Not as shown or booked12 of 2991 in 25 reviews
I booked a room with a king bed and they switched me to a double twin without notice
Booking network, April 2026, rated 1/10 by this guest
However, I was told that king rooms were already sold out when I made the booking, and I was assigned a double room instead.
Google, August 2026, rated 2/5 by this guest
Unexpected charges and refunds9 of 2991 in 33 reviews
Now they are also charging small amounts a week later.
Google, June 2026, rated 1/5 by this guest
Front desk arranged our shuttle to LGA and quoted me price of $80 but when we arrived the driver charged us $90
Booking network, August 2026, rated 10/10 by this guest
Complaints the hotel left unresolved9 of 2991 in 33 reviews
Service not working good front desk sold my room to somebody and they didn't try to resolve problem
Google, May 2026, rated 1/5 by this guest
I called the hotel to see if its a mistake or if they can price match so I can get the points and the perks and they said they cant do anything.
Google, September 2026, rated 1/5 by this guest
Problems in the bathroom8 of 2991 in 37 reviews
Unable to use the toilet, take a shower, or wash hands.
Booking network, May 2026, rated 5/10 by this guest
TV had limited channels and kept cutting out, bathroom door didn’t close completely and no fan in bathroom.
Booking network, August 2026, rated 7/10 by this guest
Something broken in the room8 of 2991 in 37 reviews
· Minor issues but duvets sheet only held with corner overthrow kept coming off & Iron kept leaking water onto clothes when was using it
Booking network, February 2026, rated 10/10 by this guest
Thin sheets and no extra duvet
Booking network, May 2026, rated 4/10 by this guest
Serious reports
1 in 299 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 299 reviews
I got bed bugs during my stay, the most annoying of NY experiences.
Booking network, April 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 32 guest photos we checked show damage or dirt (9%).
Guests’ photos confirm: private balcony (1).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$330 is a typical night, from 224 dates checked in the coming year.
Weekends cost 7% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $178Dearest month: Dec 2026, $479
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- clicktrip.com$1,129
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 243 m away by road, about 3 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest station3 min walk243 m by road
- Nearest main road: West 42nd Street305 m
- Nearest shop: Abbondanza Cafe5 min walk342 m by road
- Rockefeller Center6 min walk455 m by road
- Times Square9 min walk646 m by road
- The Empire State Building17 min walk1.2 km by road
- The Brooklyn Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 25 to 34 m².
- Standard Room, 1 King Bed with Sofa bed, Balcony25 m²Sleeps 4Bathtub in its photosBalcony
- Standard Room, 1 King Bed, Accessible, Balcony (Hearing)25 m²Sleeps 2Balcony
- Standard Room, 1 King Bed, Accessible (Mobility, Hearing & Transfer Shower)25 m²Sleeps 2
- King Room25 m²Sleeps 2
- King Room - Hearing Access25 m²Sleeps 2
- King Room with Balcony25 m²Sleeps 2Balcony
The other 8 room types
- King Room with City View25 m²Sleeps 2A view, going by the room's name
- Standard Room, 1 King Bed, Accessible26 m²Sleeps 2Balcony in its photos
- Double Room with Two Double Beds30 m²Sleeps 4
- Double Room with Two Double Beds and City View30 m²Sleeps 4A view, going by the room's name
- Standard Room, 2 Double Beds (Hearing)30 m²Sleeps 4
- Double Room with Two Double Beds and City View - Hearing Access30 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds, City View and Transfer Shower - Mobility Access34 m²Sleeps 4A view, going by the room's name
- Standard Room, 2 Double Beds, Balcony34 m²Sleeps 4Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
12 Google reviewers ticked "Quiet", yet 25 guests complain about noise.
Google rates it 84 out of 100 and Booking network rates it 90. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If quiet at night matters to you
Here, 25 of the 36 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
299 reviews counted · 72 photos checked · updated 12 October 2026
- We collected this hotel's 745 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 74 older, 112 in other languages, 259 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 177 of its 200 newest Google reviews.
- 40 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 72 photos: the first 40 of the hotel's own and the 32 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.