Courtyard by Marriott New York Manhattan/Times Square
3-star hotel · Midtown South, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 73% of guest comments are praise
- 68% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 467 praise, 177 complain. Counts for 30% of the score.
- 68% of guest photos show no damage. 41 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $251 a nighttypical for two, before tax · from $136
- 1 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 4 min walk to Times Square303 m by road
- A station within walking distanceA station is 102 m away
- Location194 praise · 0 complain
Against
- Guest photos show wear and dirt19 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition38 complain · 3 praise
- Breakfast24 complain · 2 praise
- The lift44 of 298 guests
- Quiet at night16 complain · 12 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (194 guests). Weakest: room condition, where 38 of the 41 who mention it complain.
Location1940Strength
A 5-star hotel at the heart of the city.
Google, December 2025, rated 5/5 by this guest
Excellent hotel in a strategic location.
Google, October 2026, rated 5/5 by this guest
Staff14534Mostly good
Location and some of the staff
Booking network, June 2026, rated 6/10 by this guest
Just location and friendly staff.
Booking network, July 2026, rated 6/10 by this guest
And the lady at the front desk Karen is extremely rude.
Booking network, June 2026, rated 4/10 by this guest
Cleanliness5925Mostly good
The hotel is clean and very well located, the staff is not friendly, nor aggressive, I would say neutral BUT as we like experiencing NYC nightlife we always came late and Mr.
Tripadvisor, October 2025, rated 5/5 by this guest
Lovely clean room with housekeeping every day.
Booking network, April 2026, rated 9/10 by this guest
Location, daily cleaning ( although they didn’t really clean the bathroom floor) near subway station
Booking network, January 2026, rated 7/10 by this guest
Room size147Mostly good
The room was a good size.
Booking network, March 2026, rated 5/10 by this guest
The rooms are very spaces.
Google, January 2026, rated 5/5 by this guest
Rooms are clean but tight.
Google, September 2026, rated 3/5 by this guest
Beds159Mostly good
Excellent room, good bed, new and clean bathroom.
Google, April 2026, rated 5/5 by this guest
Clean room, comfortable bed and pillows.
Booking network, January 2026, rated 10/10 by this guest
Mattress was horribly uncomfortable.
Booking network, January 2026, rated 8/10 by this guest
Value1515Split
Priced very high with zero facilities.
Google, August 2026, rated 1/5 by this guest
the place was lovley the next morning i had bites all over my legs waste of money could not sleep at all
Booking network, June 2026, rated 1/10 by this guest
The property was extremely pricey, the rooms were bad, bathroom door was about to fall off, the night staff was very rude and the service was below par.
Booking network, September 2026, rated 2/10 by this guest
Views89Split
In addition to the room assigned, paid for, view of the offices opposite and air conditioning.
Google, May 2026, rated 3/5 by this guest
We stayed on the eighth floor, and of course, the view from the window wasn't great.
Google, May 2026, rated 5/5 by this guest
The room view was absolutely zero view .
Booking network, May 2026, rated 5/10 by this guest
Quiet at night1216Split
Little amenities no warm greeting or memorable feel cleaner did not change sheets just re straightened them quite noisy( from other guests not the streets of nyc)
Booking network, April 2026, rated 5/10 by this guest
The soundproofing was terrible; you could hear the sounds from the room across the street.
Google, October 2025, rated 2/5 by this guest
The view from the window was terrible, there was a huge fan downstairs making noise, and the refrigerator was very loud.
Booking network, May 2026, rated 3/10 by this guest
Breakfast224Weak spot
When it said breakfast included, I expected a decent spread, instead we got a coffee and a croissant and were sent on our way!
Booking network, May 2026, rated 8/10 by this guest
Out of any good options at the breakfast place in the lobby.
Booking network, January 2026, rated 8/10 by this guest
The breakfast was cold and no flavor.
Booking network, September 2026, rated 10/10 by this guest
Room condition338Weak spot
Carpets need to be replaced.
Booking network, July 2026, rated 8/10 by this guest
There is peeling paint, dirty grout and silicones in the bathroom.
Booking network, September 2026, rated 1/10 by this guest
Great location and grest, great staff!!
Booking network, January 2026, rated 9/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,683 Google ratings
Problems guests raised
Raised most: the lift, in 44 of 298 reviews.
The lift44 of 2981 in 7 reviews
Elevators need attention because they are often out of service during the day, and the queue to get into one can reach 15 minutes at certain times.
Google, November 2025, rated 4/5 by this guest
Elevator was too slow and need to be upgraded.
Booking network, July 2026, rated 8/10 by this guest
Heating and air conditioning21 of 2981 in 14 reviews
Ac in room was set to 60 but I know for a fact it got nowhere near that temp.
Booking network, June 2026, rated 6/10 by this guest
Also the A/C do not work.
Booking network, August 2026, rated 6/10 by this guest
Problems in the bathroom20 of 2981 in 15 reviews
AC didn’t work well, shower hose was broken and leaked water everywhere, one lamp didn’t work, and the hallways were old and run down.
Booking network, June 2026, rated 6/10 by this guest
Lots of wear and tear on the room, faded, chipped wood, strange smell, shower head was broken.
Booking network, April 2026, rated 4/10 by this guest
Something broken in the room20 of 2981 in 15 reviews
Sockets by the beds not working,drawers remains opened.The bed headboards are disgusting.
Google, September 2026, rated 1/5 by this guest
My TV was out the whole time.
Booking network, September 2026, rated 9/10 by this guest
Complaints the hotel left unresolved13 of 2981 in 23 reviews
The hotel is run down, the service was unprofessional, and even after raising concerns with the manager, nothing was resolved.
Google, November 2025, rated 1/5 by this guest
Maids stole my sneakers and/or manager simply didn’t care to text me back and update me on their whereabouts.
Google, December 2025, rated 1/5 by this guest
A slow check-in12 of 2981 in 25 reviews
You could end up waiting until the evening or even nighttime to check in.
Google, June 2026, rated 1/5 by this guest
1..Check in Staff was unable to locate my booking and made me wait to clear the Q, instead of finding my booking
Booking network, August 2026, rated 7/10 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 298 reviews
Person cleaned my room after 130p on 7/16/26 Wednesday room 508 stole my canister & Chanel sunglasses.
Booking network, July 2026, rated 6/10 by this guest
Harassment or discrimination1 of 298 reviews
As an Asian poc, You are going to be racially profiled at this location I was asked to show my room key by a man who did not identify himself until later as security.
Google, March 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
19 of the 60 guest photos we checked show damage or dirt (32%).
Guest photos showing damage or dirt19 of 6032%
Of 60 guest photos, 19 show damage or dirt: stains in 11, peeling paint or cracks in 5, mould or damp in 3 and dirty surfaces in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bathtub (1), landmark view (6).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$251 is a typical night, from 306 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $153Dearest month: Dec 2026, $416
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$294
- trivago.deals$297
- evendo.com$300
- stayforlong.com$314
- h-en.reserving.com$315
- prestigia.com$319
- travelup.com$323
- billabook.com$323
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 102 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest station1 min walk102 m by road
- Nearest main road: West 42nd Street177 m
- Nearest shop: Hashi Market3 min walk203 m by road
- Times Square4 min walk303 m by road
- The Empire State Building11 min walk856 m by road
- Rockefeller Center12 min walk893 m by road
- The Brooklyn Bridge6.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 20 to 37 m².
- Executive King Room - Top Floor20 m²Sleeps 2Bathtub in its photos
- Double Room with Two Double Beds20 m²Sleeps 4Bathtub in its photos
- Executive Double Room with Two Double Beds - Top Floor20 m²Sleeps 4Bathtub in its photos
- Double Room with Two Double Beds and Roll-in Shower - Mobility and Hearing Accessible20 m²Sleeps 4Bathtub in its photos
- King Room20 m²Sleeps 2
- Double Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)20 m²Sleeps 4
The other 11 room types
- King Room with Adapted Tub - Mobility and Hearing Accessible20 m²Sleeps 2Bathtub
- Room, 2 Double Beds20 m²Sleeps 4
- King Room with Empire State View20 m²Sleeps 2Landmark view
- Double Room with View20 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- King Room20 m²Sleeps 2Bathtub in its photos
- Executive Suite, 1 King Bed37 m²Sleeps 3
- King Suite with Sofa Bed37 m²Sleeps 3Bathtub in its photos
- Premium Room, 1 King BedNot statedSleeps 2
- Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)Not statedSleeps 2
- Executive Suite, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)Not statedSleeps 3
- Executive Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)Not statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 16 guests complain about noise.
If room condition matters to you
Here, 38 of the 41 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 878 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 142 older, 136 in other languages and 302 with a score but no words.
- The hotel replied to 185 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.