Dream Midtown, by Hyatt
4-star hotel · Midtown West, New York
Long Weekend score
Mixed3 serious reports in 297 reviews: bed bugs or bites (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 65% of guest comments are praise
- 75% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 65% of guest comments are praise. 465 praise, 247 complain. Counts for 30% of the score.
- 75% of guest photos show no damage. 45 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $238 a nighttypical for two, before tax · from $143
- 1 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Rockefeller Center872 m by road
- A station within walking distanceA station is 60 m away
- Location184 praise · 2 complain
Against
- Guest photos show wear and dirt15 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition59 complain · 3 praise
- Room size49 complain · 11 praise
- Quiet at night38 complain · 10 praise
- Value22 complain · 13 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (184 guests). Weakest: room condition, where 59 of the 62 who mention it complain.
Location1842Strength
Hotel is a great location for walking to Central Park, 5th Ave etc
Google, July 2026, rated 5/5 by this guest
The Dream is a great location Mid-Town near Central Park and Carnage Hall.
Booking network, January 2026, rated 10/10 by this guest
Cleanliness6813Mostly good
This hotel is clean, stocked with good quality essentials, and in the heart of NY close to subway for cheap travel.
Google, January 2026, rated 5/5 by this guest
Clean and conveniently located.
Google, October 2026, rated 4/5 by this guest
Staff was great but would never stay again bc of the grossness of the room and hallway
Booking network, March 2026, rated 4/10 by this guest
Staff14830Mostly good
Location is great, staff are warm and welcoming!
Booking network, March 2026, rated 9/10 by this guest
I have to give a special shoutout to Michael at the front desk, he is absolutely phenomenal!
Booking network, January 2026, rated 10/10 by this guest
Unfortunately the staff was not very responsive to concerns including two nights of cigarette smoke inundating our non smoking room
Tripadvisor, July 2026, rated 3/5 by this guest
Beds1911Mostly good
Bed and pillow super comfy.
Tripadvisor, November 2025, rated 5/5 by this guest
However, the bed was comfortable.
Booking network, August 2026, rated 8/10 by this guest
I would only suggest improving the beds, which aren't the best.
Google, April 2026, rated 4/5 by this guest
Breakfast65Split
The breakfast was disappointing, the manager was unpleasant, an
Booking network, June 2026, rated 4/10 by this guest
Breakfast at the restaurant was very good.
Tripadvisor, April 2026, rated 5/5 by this guest
Breakfast was really good at Serafina
Tripadvisor, September 2026, rated 3/5 by this guest
Value1322Weak spot
Staff was nice, it’s just expensive for the quality.
Google, July 2026, rated 3/5 by this guest
Great location but not good value for money
Booking network, December 2025, rated 6/10 by this guest
Small room and over priced
Booking network, December 2025, rated 4/10 by this guest
Quiet at night1038Weak spot
I was woken up at 7:50AM by a jackhammer literally directly in the building across from my window.
Google, October 2026, rated 1/5 by this guest
Windows are not sound proof and traffic noises were horrendous!
Booking network, April 2026, rated 9/10 by this guest
If I had to find a flaw, it would be that the rooms aren't brand new and the windows are a bit dated, letting in some city noise, but you sleep well.
Google, January 2026, rated 5/5 by this guest
Room size1149Weak spot
Rooms are small but clean.
Tripadvisor, January 2026, rated 4/5 by this guest
The rooms are a little dated and small but clean.
Tripadvisor, June 2026, rated 4/5 by this guest
Rooms are tight, which is typical at this location and price.
Google, May 2026, rated 4/5 by this guest
Views318Weak spot
Not even a window in our room.
Tripadvisor, May 2026, rated 2/5 by this guest
It faced another building, so it was impossible to tell if it was day or night.
Booking network, August 2026, rated 4/10 by this guest
Our view was of wall of building next door, felt like a jail cell.
Google, December 2025, rated 3/5 by this guest
Room condition359Weak spot
Chipped plastic coated furniture.
Tripadvisor, June 2026, rated 2/5 by this guest
Hotel shows a little wear but thats to be expected.
Tripadvisor, April 2026, rated 5/5 by this guest
Although some hallways need refurbishing, our suite was beautiful and quite grand.
Google, August 2026, rated 5/5 by this guest
Too few mentions to judge: food and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,102 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 32 of 297 reviews.
Unexpected charges and refunds32 of 2971 in 9 reviews
Clean basic NYC hotel, but $800 a night, including a resort fee?
Google, December 2025, rated 4/5 by this guest
The have not refund 400usd of deposits.
Booking network, January 2026, rated 1/10 by this guest
A facility closed27 of 2971 in 11 reviews
Very tired, roof top not open.
Booking network, September 2026, rated 4/10 by this guest
Very disappointing that the rooftop was closed.
Tripadvisor, June 2026, rated 4/5 by this guest
Complaints the hotel left unresolved23 of 2971 in 13 reviews
Wifi barely works, 13th floor reeks of smoke and when i tried to get moved was told sold out until I called Hyatt explorist line.
Google, September 2026, rated 1/5 by this guest
Was given a horrible tiny room inside looking at a wall very basic incredibly uncomfortable and hotel did not to try to change it actually pretending to have given a “high floor” ???
Tripadvisor, January 2026, rated 1/5 by this guest
Building work during the stay22 of 2971 in 14 reviews
Rooftop bar & pool were closed for renovations.
Tripadvisor, September 2026, rated 3/5 by this guest
Construction and hall noise, but hall noise is not the hotel.
Booking network, January 2026, rated 9/10 by this guest
Something broken in the room20 of 2971 in 15 reviews
It was missing light fixtures.
Booking network, December 2025, rated 5/10 by this guest
The bed was literally falling apart.
Google, September 2026, rated 1/5 by this guest
Not as shown or booked16 of 2971 in 19 reviews
When we got there, the terrace was closed for renovation, but that was not stated on the booking site.
Booking network, July 2026, rated 3/10 by this guest
Rooftop and lounge in the basement were closed but still shown in photos on Booking - this is misleading
Booking network, July 2026, rated 8/10 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites3 of 297 reviews
Got bed bugs :( but staff was awesome.
Tripadvisor, September 2026, rated 2/5 by this guest
BEWARE: My partner left with bed bugs bites over his body.
Google, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
15 of the 60 guest photos we checked show damage or dirt (25%).
Guest photos showing damage or dirt15 of 6025%
Of 60 guest photos, 15 show damage or dirt: dirty surfaces in 8, stains in 4, building work in 4 and dirty linen in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (2).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$238 is a typical night, from 304 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $151Dearest month: Sep 2027, $531
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$306
- hotelsinamerica.com$325
- traveluro.com$326
- trivago.deals$329
- trivago.com$331
- billabook.com$339
- h-en.reserving.com$340
- Hyatt · the hotel itself$345
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 60 m away by road, about 1 minute on foot. There are 11 bars or clubs within 200 metres.
- Nearest station1 min walk60 m by road
- Nearest shop: Heaven On 7th Marketplace1 min walk108 m by road
- Nearest main road: West 57th Street186 m
- Rockefeller Center12 min walk872 m by road
- Times Square12 min walk934 m by road
- The Empire State Building28 min walk2.1 km by road
- The Brooklyn Bridge7.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 17 to 102 m².
- Double Room - Bronze17 m²Sleeps 2
- Queen Room - Bronze20 m²Sleeps 2
- Queen Room with Roll In Shower - Accessible23 m²Sleeps 2
- King Room - Bronze23 m²Sleeps 2
- King Room - Silver26 m²Sleeps 2
- Double Room with Two Double Beds - Silver27 m²Sleeps 4
The other 6 room types
- King Room - Gold33 m²Sleeps 2
- King Studio Suite Gold37 m²Sleeps 2
- One-Bedroom King Suite With Roll-In Shower55 m²Sleeps 2
- One-Bedroom King Suite Platinum56 m²Sleeps 2
- One-Bedroom King Platinum King Suite - High Floor56 m²Sleeps 2
- King Bedroom Guest House102 m²Sleeps 2Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 38 guests complain about noise.
If room condition matters to you
Here, 59 of the 62 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 801 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 171 older, 84 in other languages, 248 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 11 in every 100 reviews thank a staff member by name.
- 14 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.