Hilton Garden Inn Long Island City New York
3-star hotel · Long Island City, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 75% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 75% of guest comments are praise. 436 praise, 147 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $258 a nighttypical for two, before tax · from $125
- 1 min walkto the nearest station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 82 m away
- Location130 praise · 1 complain
Against
- Room size31 complain · 10 praise
- Room conditioncomplaints rising: 4.3 in 100 a year ago, 7.8 now17 complain · 6 praise
- Complaints the hotel left unresolved24 of 293 guests
- Something broken in the room20 of 293 guests
- Problems in the bathroom17 of 293 guests
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (136 guests). Weakest: room size, where 31 of the 41 who mention it complain.
Location1301Strength
The breakfast was great, and the surrounding area is convenient.
Booking network, August 2026, rated 10/10 by this guest
Great location with easy access to the subway.
Google, October 2025, rated 5/5 by this guest
Staffcomplaints falling: 11.6 in 100 a year ago, 7.0 now13628Mostly good
The staff are always professional and understanding.
Booking network, June 2026, rated 10/10 by this guest
They both exemplified great customer service and went beyond the call of service .
Google, September 2026, rated 5/5 by this guest
????( I don’t know what the excuse) but we’re inside obviously waiting.very poor service.
Google, June 2026, rated 1/5 by this guest
Food133Mostly good
Having a beer at their bar after a walk is a real treat.
Google, December 2025, rated 4/5 by this guest
The location , the staff, the restaurant, just everything
Booking network, August 2026, rated 10/10 by this guest
The food is terrible,but the deli next door is excellent.
Google, June 2025, rated 2/5 by this guest
Cleanliness6722Mostly good
The room was clean and the bed was comfortable.
Booking network, July 2026, rated 10/10 by this guest
But the hotel & room itself were clean and I had no issues with street noise/neighbors on the upper levels.
Google, November 2025, rated 4/5 by this guest
I didn’t like my carpet in my bedroom was stained, and also the neon light in the bathroom was very intense
Booking network, May 2026, rated 7/10 by this guest
Bedscomplaints rising: 1.2 in 100 a year ago, 4.7 now238Mostly good
Comfortable bed, quick hot water to shower and A/C worked great.
Google, August 2026, rated 4/5 by this guest
Excellent location and very comfortable bed per my husband/son
Booking network, June 2026, rated 8/10 by this guest
The pillows are too soft , needed 2 to feel comfortable
Booking network, April 2026, rated 10/10 by this guest
Breakfast115Mostly good
The food was outstanding, from the breakfast to the restaurant that offered dinner.
Booking network, January 2026, rated 10/10 by this guest
The breakfast was very good.
Google, June 2025, rated 5/5 by this guest
Breakfast is way too american, no decaf, no tea option without caffeine.
Google, December 2025, rated 4/5 by this guest
Valuecomplaints falling: 4.3 in 100 a year ago, 1.6 now169Mostly good
Super close to subway station and the price is reasonable
Google, February 2026, rated 5/5 by this guest
7 mins to NYC- a gem to save you $100’s!
Booking network, August 2025, rated 10/10 by this guest
Bad service, very small room for its value
Booking network, September 2025, rated 2/10 by this guest
Quiet at nightcomplaints falling: 7.9 in 100 a year ago, 3.1 now2017Split
AC makes a terrible sound in room 1105
Booking network, June 2026, rated 7/10 by this guest
Worse was the walls are very thin - we heard people talking and presumably having sex in other rooms as well as people in the hallway.
Google, May 2026, rated 3/5 by this guest
The fridge in my room was quite noisy - I just unplugged it overnight.
Booking network, June 2026, rated 9/10 by this guest
Views46Split
I asked for a view and I didn't get that
Booking network, July 2026, rated 1/10 by this guest
Shame there was no view and we had a room next to the lift shaft so could hear that clanking away.
Booking network, May 2025, rated 8/10 by this guest
The check‑in & check-out process was smooth and very quick, and I was given a high‑floor room with a nice view, which I really appreciated.
Tripadvisor, March 2026, rated 4/5 by this guest
Room conditioncomplaints rising: 4.3 in 100 a year ago, 7.8 now617Weak spot
The rooms are dated and have a little bit of wear and tear.
Google, February 2026, rated 3/5 by this guest
In pictures looks nice and new but its getting old and needs more maintenance.
Booking network, August 2026, rated 8/10 by this guest
Anyway, the place is fine, a little dumpy, but that's most of New York.
Google, December 2025, rated 3/5 by this guest
Room size1031Weak spot
The room was a little cramped, with the sleeper open- it was impossible to walk around.
Booking network, January 2026, rated 9/10 by this guest
We have a baby with us and the room felt cramped
Booking network, November 2025, rated 5/10 by this guest
Smallest room I've ever had at a hotel for it being a king bed.
Google, April 2026, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,668 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 24 of 293 reviews.
Complaints the hotel left unresolved24 of 2931 in 12 reviews
We did ask to change room but unfortunately the hotel was full, just something to consider.
Booking network, August 2026, rated 8/10 by this guest
I lost my pouch here and they couldn’t even find.
Google, August 2026, rated 3/5 by this guest
Something broken in the room20 of 2931 in 15 reviews
size of the room, tv location, inability to open second door of closet
Booking network, September 2026, rated 8/10 by this guest
My room had broken microwave sink toilet paper roll holder etc.
Booking network, March 2025, rated 6/10 by this guest
Problems in the bathroom17 of 2931 in 17 reviews
No gasket on one shower door, so water leaked profusely out of the shower.
Booking network, July 2026, rated 9/10 by this guest
The shower leaked into the bathroom, even wit the shower door closed by the time you get out there’s a puddle in the middle of the bathroom.
Booking network, January 2026, rated 7/10 by this guest
The liftcomplaints rising: 2.4 in 100 a year ago, 7.0 now13 of 2931 in 23 reviews
The wait for the elevator was a bit long.
Booking network, August 2026, rated 9/10 by this guest
I didn’t like that is a bit complicated when taking elevator
Booking network, January 2026, rated 8/10 by this guest
Not as shown or booked12 of 2931 in 24 reviews
I didn't like because the rooms were very small than it was shown in pictures .
Booking network, March 2025, rated 4/10 by this guest
While booking there was an option for city view which I was told upon checking in isn’t available because there is a high rise next door.
Booking network, September 2025, rated 6/10 by this guest
A booking not honoured10 of 2931 in 29 reviews
Despite explaining the situation, we were denied our room.
Tripadvisor, August 2026, rated 1/5 by this guest
We booked a King room but were given a smaller bed.
Google, January 2026, rated 2/5 by this guest
Serious reports
5 in 293 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 293 reviews
I got electrocuted from the plug falling out the wall my charger was plugged up too!
Booking network, March 2025, rated 2/10 by this guest
Water flooded the bathroom and seeped into the room, which caused me to slip.
Google, June 2025, rated 1/5 by this guest
Bed bugs or bites1 of 293 reviews
There is bed bugs, my left arms all bite.
Booking network, June 2025, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$258 is a typical night, from 287 dates checked in the coming year.
Weekends cost 31% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $147Dearest month: Dec 2026, $392
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$293
- momondo.com$293
- traveluro.com$305
- trivago.deals$308
- Expedia$316
- Booking.com$316
- Priceline$316
- Hotels.com$316
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 82 m away by road, about 1 minute on foot.
- Nearest station1 min walk82 m by road
- Nearest shop: Hudson Food Market1 min walk86 m by road
- Nearest main road: Northern Boulevard88 m
- Rockefeller Center4.6 km
- The Empire State Building5.0 km
- Times Square5.4 km
- The Brooklyn Bridge9.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 14 to 19 m².
- King Room14 m²Sleeps 2Bathtub in its photos
- King Room - Hearing Access14 m²Sleeps 2
- Double Room with Two Double Beds17 m²Sleeps 4Bathtub in its photos
- Double Room with Two Double Beds - Hearing Access17 m²Sleeps 4
- Queen Suite with Bathtub - Mobility Access/Non-Smoking17 m²Sleeps 2Bathtub
- Queen Room with Sofa Bed19 m²Sleeps 4
The other 12 room types
- Queen Room with Two Queen Beds19 m²Sleeps 4
- Queen Room with Two Queen Beds - Hearing Access19 m²Sleeps 4
- Room, 1 Queen Bed with Sofa bed, Accessible (Hearing)Not statedSleeps 2
- Room, 1 Queen Bed, Accessible, Bathtub (Mobility)Not statedSleeps 2Bathtub
- Room, 2 Queen Beds, Accessible (Roll-in Shower)Not statedSleeps 4
- Room, 1 Queen Bed, Accessible (Roll-in Shower)Not statedSleeps 2
- Suite, 1 Bedroom, Accessible, BathtubNot statedSleeps 3Bathtub
- Room, 1 King Bed, Accessible (Roll-In Shower)Not statedSleeps 2
- Room, 1 Queen Bed, Accessible, Bathtub (Hearing)Not statedSleeps 2Bathtub
- Room, 1 King Bed, Accessible, BathtubNot statedSleeps 2Bathtub
- Room, 1 King Bed (With Drinks-Snacks)Not statedSleeps 2
- Room, 2 Queen Beds, Accessible, BathtubNot statedSleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
26 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and Northern Boulevard runs 88 m away.
If room size matters to you
Here, 31 of the 41 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 876 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 212 older, 72 in other languages, 296 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 191 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.