Home2 Suites by Hilton New York Times Square
3-star hotel · Theater District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 69% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 69% of guest comments are praise. 528 praise, 239 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $275 a nighttypical for two, before tax · from $127
- 1 min walkto 49th Street station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Rockefeller Center362 m by road
- A station within walking distance49th Street is 82 m away
- Location196 praise · 0 complain
- Staff110 praise · 18 complain
Against
- Breakfast76 complain · 70 praise
- Quiet at night45 complain · 16 praise
- The lift89 of 294 guests
- Room size43 complain · 17 praise
- Beds21 complain · 10 praise
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: location (196 guests). Weakest: breakfast, where 76 of the 146 who mention it complain.
Location1960Strength
The location is amazing, close to Times Square.
Google, April 2026, rated 5/5 by this guest
Great location and service!!
Google, May 2026, rated 5/5 by this guest
Staff11018Strength
Everything went seamless with my check-in, the room was clean, and the staff was lovely.
Google, September 2026, rated 5/5 by this guest
Staff were all very cordial and effective.
Google, March 2026, rated 4/5 by this guest
Service at rooftop bar very slow.
Booking network, August 2026, rated 8/10 by this guest
Cleanliness6316Mostly good
Room was very clean with everything needed
Google, August 2026, rated 5/5 by this guest
Clean, comfortable, and has a kitchenette.
Google, May 2026, rated 5/5 by this guest
I was there for four days and I didn’t get my room cleaned until the last day & that’s because I called to ask for some towels and sheets, and it was a bit hot in the room, but everything else was amazing
Booking network, August 2026, rated 10/10 by this guest
Views113Mostly good
The view of Times Square is spectacular; we were on the 25th floor.
Tripadvisor, June 2026, rated 5/5 by this guest
Breakfast, they hold are bags for free, clean rooms, nice view.
Booking network, August 2026, rated 9/10 by this guest
Value2612Mostly good
helpful friendly staff and great value for money.
Booking network, September 2026, rated 10/10 by this guest
It was a very good choice in terms of value for money.
Booking network, August 2026, rated 8/10 by this guest
High cost like other hotels in the center 2.
Tripadvisor, September 2026, rated 4/5 by this guest
Room condition95Mostly good
It is a gorgeous, new property and very well maintained.
Tripadvisor, March 2026, rated 5/5 by this guest
The room is as promised with a Kitchenette, a tiny view of Times Square, partial view of Hudson river at far.
Google, September 2026, rated 5/5 by this guest
The biggest issue was the sofa bed—the spring mattress was in terrible shape and very uncomfortable.
Google, April 2026, rated 4/5 by this guest
Breakfast7076Split
Chaotic peak time breakfast (8 - 10AM), too many people, not enough room
Booking network, August 2026, rated 5/10 by this guest
Breakfast almost impossible to sit down because of the crazy crowd
Google, September 2026, rated 3/5 by this guest
Small spaces, hence crowded lounge and breakfast areas
Booking network, September 2026, rated 8/10 by this guest
Beds1021Weak spot
Also, the sofa bed was incredibly uncomfortable.
Google, February 2026, rated 1/5 by this guest
Sofa with a sleeping option terribly uncomfortable to feel the springs and it is impossible to sleep on this invention.
Google, August 2026, rated 4/5 by this guest
The quality of the sofa beds were not good and mattresses were very old and not comfortable at all
Booking network, September 2026, rated 8/10 by this guest
Room size1743Weak spot
The room isn't big, but it's adequate.
Booking network, August 2026, rated 8/10 by this guest
Room small but comfortable.
Tripadvisor, July 2026, rated 5/5 by this guest
The rooms are very small, but the breakfast is plentiful by New York hotel standards.
Google, May 2026, rated 4/5 by this guest
Quiet at night1645Weak spot
The reason why I gave three stars is because the waiting time at the lift was very big and the ac in the room was extremely loud.
Tripadvisor, April 2026, rated 3/5 by this guest
The AC was extremely noisy.
Booking network, August 2026, rated 4/10 by this guest
If you looking for a tiny room with a small bed, decorated in mucky dark gray-green, constant daytime noise from drills and jackhammers due to the construction of a new lobby, twenty-five minute wait for morning elevators, and a low roar of HVAC, then this is the place for you.
Tripadvisor, April 2026, rated 1/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 848 Google ratings
Problems guests raised
Raised most: the lift, in 89 of 294 reviews.
The lift89 of 2941 in 3 reviews
Takes forever, people fighting to get in, doors won't sat open, it skipped my floor, oh boy.
Google, May 2026, rated 3/5 by this guest
You can't ask for more for less 👍🏻, the elevator issue is completely secondary.
Google, July 2026, rated 5/5 by this guest
Complaints the hotel left unresolved22 of 2941 in 13 reviews
Very noisy fresh air fan in room, we did ask for it to be looked at but was told it’s fine, lucky I had ear plugs.
Tripadvisor, May 2026, rated 3/5 by this guest
And i told front desk and they sent up engineering who said they couldn't do anything how this is the " coolest" the rooms will go.
Google, May 2026, rated 1/5 by this guest
Heating and air conditioning19 of 2941 in 15 reviews
Air conditioning is the worst in the world and I have lived all over the world.
Booking network, August 2026, rated 5/10 by this guest
Air conditioning doesn’t work very well.
Google, September 2026, rated 3/5 by this guest
Building work during the stay17 of 2941 in 17 reviews
There was construction happening in the hotel/lobby.
Booking network, August 2026, rated 9/10 by this guest
The hotel, even though it's undergoing renovations, is perfect.
Google, May 2026, rated 5/5 by this guest
Unexpected charges and refunds12 of 2941 in 24 reviews
Regarding payment, they held a $500 USD deposit that was never returned.
Google, July 2026, rated 1/5 by this guest
Hotel charged me 200.00 USD extra on the top of security fee.
Booking network, August 2026, rated 1/10 by this guest
Problems in the bathroom10 of 2941 in 29 reviews
The elevators were frequently problematic, the sinks didn’t drain well, the breakfast lacked lean protein, and the hotel is expensive.
Booking network, July 2026, rated 6/10 by this guest
In the other room, the shower had broken covers.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
3 in 294 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen2 of 294 reviews
I had a bad experience at the hotel because a bag of new Uniqlo clothes I had bought was stolen from my room.
Google, September 2026, rated 1/5 by this guest
Someone fell ill1 of 294 reviews
A few hours after breakfast, I felt sick for two hours straight.
Google, March 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: building work in 3, dirty surfaces in 2 and litter or dirty water in 1. Of the hotel's own 32, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$275 is a typical night, from 285 dates checked in the coming year.
Weekends cost 16% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $141Dearest month: Dec 2026, $546
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
49th Street station is 82 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station: 49th Street1 min walk82 m by road
- Nearest shop: TSQ Food Court1 min walk108 m by road
- Rockefeller Center5 min walk362 m by road
- Times Square5 min walk385 m by road
- Nearest main road: West 42nd Street467 m
- The Empire State Building20 min walk1.5 km by road
- The Brooklyn Bridge6.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 23 to 25 m².
- Queen Studio Suite - Hearing Access23 m²Sleeps 3
- Queen Studio Suite with City View - Hearing Accessible23 m²Sleeps 3A view, going by the room's name
- Queen Studio Suite24 m²Sleeps 3
- Queen Studio Suite with City View24 m²Sleeps 3A view, going by the room's name
- Corner Queen Studio with City View24 m²Sleeps 2A view, going by the room's name
- Corner Queen Studio with Water View24 m²Sleeps 2A view, going by the room's name
The other 7 room types
- Corner Queen Room with Roll-In Shower - Mobility Access25 m²Sleeps 2
- Studio Suite, 1 Queen Bed (Roll-In Shower, Landmark View)Not statedSleeps 3A view, going by the room's name
- Studio, 1 Queen Bed, CornerNot statedSleeps 2
- Studio, 1 Queen Bed, Corner (Hearing & Roll-In Shower)Not statedSleeps 2
- Studio, 1 Queen Bed, CornerNot statedSleeps 2
- Studio, 1 Queen Bed (Landmark View)Not statedSleeps 3A view, going by the room's name
- Studio Suite, 1 Queen Bed (Roll-In Shower)Not statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
12 Google reviewers ticked "Quiet", yet 45 guests complain about noise.
Trip.com rates it 86 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If quiet at night matters to you
Here, 45 of the 61 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
294 reviews counted · 92 photos checked · updated 10 October 2026
- We collected this hotel's 892 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 56 older, 253 in other languages, 286 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 92 photos: the first 32 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.