Hotel St. James
2-star hotel · Theater District, New York
Long Weekend score
Mixed2 serious reports in 298 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 79% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 79% of guest comments are praise. 661 praise, 175 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $236 a nighttypical for two, before tax · from $120
- 3 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 4 min walk to Times Square304 m by road
- A station within walking distanceA station is 216 m away
- Location240 praise · 0 complain
- Staff155 praise · 11 complain
- Cleanliness120 praise · 13 complain
Against
- Room condition64 complain · 3 praise
- Quiet at night41 complain · 27 praise
- Heating and air conditioning22 of 298 guests
- Problems in the bathroom17 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (240 guests). Weakest: room condition, where 64 of the 67 who mention it complain.
Location2400Strength
My family and I stayed here and really enjoyed the location and service from staff.
Google, February 2026, rated 5/5 by this guest
Excellent location and value for money
Booking network, December 2025, rated 10/10 by this guest
Staff15511Strength
Rooms are cleaned daily, staff were great
Booking network, June 2026, rated 8/10 by this guest
The staff and service are excellent!
Google, July 2026, rated 5/5 by this guest
Staff was not overly friendly; no water provided with ‘take it or leave it’ attitude.
Booking network, July 2026, rated 7/10 by this guest
Cleanliness12013Strength
I was surprised to find a very reasonably priced, clean hotel so close to Times Square.
Google, July 2026, rated 4/5 by this guest
The rooms are a decent size and extremely clean but a bit dark and depressing.
Booking network, May 2026, rated 6/10 by this guest
The service is great, I only remove 1 star because the floor in my room wasn't cleaned very well for the day to day cleaning.
Google, July 2026, rated 4/5 by this guest
Value627Strength
Decent price for location and cleanliness
Google, March 2026, rated 4/5 by this guest
Great price for the location.
Booking network, December 2025, rated 9/10 by this guest
However, for this price point or just a bit more you can find a much nicer hotel.
Google, July 2026, rated 2/5 by this guest
Room size2921Split
Hotel is dated, very basic - a small-ish room with a TV, and a bathroom.
Booking network, March 2026, rated 4/10 by this guest
Room was a little small and not like pictures, the air conn unit buzzed all night too
Booking network, January 2026, rated 7/10 by this guest
Tiny room that looked out on a “courtyard” (essentially another wall 20 feet away.) But I DID NOT care - I was in NY to be in NY!
Tripadvisor, March 2026, rated 5/5 by this guest
Beds2518Split
It was way too expensive (then again NYC), the beds were hard as rocks, and some of the guests were being loud.
Booking network, January 2026, rated 7/10 by this guest
Only thing I did not like was we got a two bed room and one of the beds was so uncomfortable.
Google, December 2025, rated 4/5 by this guest
Our first room had an uncomfortable bed and no internet.
Booking network, July 2026, rated 5/10 by this guest
Quiet at night2741Weak spot
Being on the street side is noisy past midnight.
Booking network, December 2025, rated 8/10 by this guest
The only downside is the noisy heating in winter.
Google, February 2026, rated 5/5 by this guest
There was an AC unit in the window so could easily hear all the noise from the outside
Booking network, December 2025, rated 6/10 by this guest
Room condition364Weak spot
It is an older hotel, which I find endearing- but I could see how some may not like that as much as a newer building.
Booking network, December 2025, rated 9/10 by this guest
The mattress probably 50 years old that has springs the bathroom two people don’t fit in it.
Tripadvisor, November 2025, rated 1/5 by this guest
The lobby and elevators a bit rundown.
Google, July 2026, rated 3/5 by this guest
Too few mentions to judge: views, breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,988 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 22 of 298 reviews.
Heating and air conditioning22 of 2981 in 14 reviews
Small room, little luggage storage, very small double bed, the air conditioning is controlled from reception and sometimes it's not working.
Google, June 2026, rated 3/5 by this guest
Room temperature was hard to control (too hot then too cold).
Booking network, November 2025, rated 7/10 by this guest
Problems in the bathroom17 of 2981 in 18 reviews
Half the time there we had no hot water.
Google, May 2026, rated 3/5 by this guest
Water could have been hotter in the shower
Booking network, April 2026, rated 10/10 by this guest
The lift10 of 2981 in 30 reviews
Elevator went down for a bit 1 day but quickly fixed .
Google, May 2026, rated 4/5 by this guest
Faulty lift (elevator) so longer wait on single lift
Booking network, November 2025, rated 5/10 by this guest
Something broken in the room9 of 2981 in 33 reviews
The first night was so cold – the radiator inexplicitly did not turn on - we had to get a heater from the desk and extra blankets.
Tripadvisor, April 2026, rated 3/5 by this guest
On our first night, during heavy rain and freezing temperatures (31°F), the windows in our assigned room would not fully close, allowing rainwater to trickle into the room.
Tripadvisor, March 2026, rated 2/5 by this guest
Complaints the hotel left unresolved8 of 2981 in 37 reviews
The staff in the morning did nothing to accommodate my comments.
Booking network, December 2025, rated 2/10 by this guest
When I contacted the hotel to request a refund or even hotel credit, given the extraordinary weather circumstances that completely disrupted my travel plans, my request was denied.
Google, February 2026, rated 1/5 by this guest
Wi-Fi7 of 2981 in 43 reviews
The wifi in our room wasn’t great but it’s not a huge issue.
Google, August 2026, rated 4/5 by this guest
No breakfast, internet issues
Booking network, August 2026, rated 8/10 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 298 reviews
The lock to my door #301 did not work
Booking network, March 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: bathtub (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$236 is a typical night, from 301 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $131Dearest month: Dec 2026, $337
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$285
- luxuryescapes.com$301
- hotelsinamerica.com$309
- Kayak$322
- momondo.com$322
- Tripadvisor$325
- Agoda$348
- stayforlong.com$355
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 216 m away by road, about 3 minutes on foot. There are 10 bars or clubs within 200 metres.
- Nearest station3 min walk216 m by road
- Nearest shop: Abbondanza Cafe4 min walk264 m by road
- Nearest main road: West 42nd Street267 m
- Times Square4 min walk304 m by road
- Rockefeller Center6 min walk443 m by road
- The Empire State Building17 min walk1.3 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 9 to 23 m².
- One Full Bed Room9 m²Sleeps 2Bathtub in its photos
- One Queen Bed Room11 m²Sleeps 2Bathtub in its photos
- One Queen Bed Room, Accessible14 m²Sleeps 2
- One King Bed Room19 m²Sleeps 2Bathtub in its photos
- One King Bed Room, Accessible19 m²Sleeps 2Bathtub
- Two Full Beds, Standard19 m²Sleeps 4Bathtub
The other 5 room types
- One King Bed Room, Superior21 m²Sleeps 2Bathtub
- Two Double Beds Room23 m²Sleeps 4Bathtub in its photos
- Two Double Beds Room, Accessible23 m²Sleeps 4Bathtub
- Two Full Beds, AccessibleNot statedSleeps 4
- Standard Room, 2 Queen BedsNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
35 Google reviewers ticked "Quiet", yet 41 guests complain about noise.
If room condition matters to you
Here, 64 of the 67 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 870 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 203 older, 131 in other languages and 238 with a score but no words.
- The hotel replied to 155 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.