Hyatt Grand Central New York
3-star hotel · Midtown East, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 14% of New York hotels
- 65% of guest comments are praise
- 57% of guest photos show no damage
How this score is made
- Rated higher than 14% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 65% of guest comments are praise. 422 praise, 228 complain. Counts for 30% of the score.
- 57% of guest photos show no damage. 34 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $258 a nighttypical for two, before tax · from $148
- 1 min walkto the nearest station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to Rockefeller Center1.2 km by road
- A station within walking distanceA station is 80 m away
- Location182 praise · 0 complain
- Beds23 praise · 1 complain
Against
- On a main road: East 42nd Street50 m from the building
- Guest photos show wear and dirt26 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition70 complain · 4 praise
- Value27 complain · 8 praise
- Unexpected charges and refunds44 of 293 guests
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: location (182 guests). Weakest: room condition, where 70 of the 74 who mention it complain.
Location1820Strength
Great hotel in a great location
Tripadvisor, September 2026, rated 5/5 by this guest
Excellent location and hotel
Tripadvisor, August 2026, rated 5/5 by this guest
Beds231Strength
The hotel was nice, our room was clean, the bed was comfortable.
Tripadvisor, August 2026, rated 4/5 by this guest
Room size is great, very comfortable beds, housekeeping is excellent and a great experience.
Tripadvisor, September 2026, rated 5/5 by this guest
The only issue I had was with the pillows, which were too large for my preference, and the cleanliness of the pillowcases could have been better.
Tripadvisor, August 2026, rated 4/5 by this guest
Room size3214Mostly good
Large rooms and great rates.
Tripadvisor, September 2026, rated 5/5 by this guest
Hotel located right next to Grand Central Terminal, with fast and modern elevators, and spacious rooms by New York standards.
Google, September 2026, rated 5/5 by this guest
I couldn't take staying in a small room.
Booking network, April 2026, rated 5/10 by this guest
Staff9454Mostly good
The staff were all very pleasant.
Booking network, March 2026, rated 5/10 by this guest
Ideal location, all conveniences, perfect staff.
Booking network, May 2026, rated 10/10 by this guest
When my wife went down to get the key, the desk told her no one had called and turned her away, treating them like some kind of homeless people
Google, August 2026, rated 1/5 by this guest
Cleanliness6235Mostly good
Perfect location, clean room, great views.
Tripadvisor, September 2026, rated 5/5 by this guest
Very clean Rooms, the hotel is located in a very covinient area next to Central Park.
Google, July 2026, rated 5/5 by this guest
The rooms are spacious and well-equipped, but the finishes are very worn and everything seems dirty.
Tripadvisor, August 2026, rated 3/5 by this guest
Food64Mostly good
It was good it had steak , charcuterie, pasta , sandwiches, and an abundance of wine and gin the hotel is right next to grand central station so travel is super easy and there is a little bistro right across the street from grand central station if your going there I would recomend the 28th floor…
Google, June 2026, rated 5/5 by this guest
However, there’s great food options in Grand Central and the hotel bar is just as nice when it comes to a menu.
Tripadvisor, September 2026, rated 5/5 by this guest
Places to eat not very good.
Booking network, March 2026, rated 7/10 by this guest
Views58Weak spot
The room's window faces a wall, so no light ever gets in.
Google, June 2026, rated 3/5 by this guest
Very good location and nice front desk service but the room I was in had no charm at all and no view to the outside.
Google, July 2026, rated 3/5 by this guest
Small room not much of a view and TV and certain lights didn't work upon arrival.
Google, September 2026, rated 4/5 by this guest
Quiet at night615Weak spot
Everything was great but during the night there was a banging noise from 10pm to the morning.
Booking network, June 2026, rated 8/10 by this guest
A bit noisy, especially if near an elevator.
Google, August 2026, rated 4/5 by this guest
In overall it was a good experience in Hyatt Hotel, the only problem was the rooms are so close to each other so you can hear and wake up after each time they open and close the door.
Google, June 2026, rated 4/5 by this guest
Value827Weak spot
That makes the location downtown go from being optimal to suboptimal and definitely not worth the price.
Google, September 2026, rated 1/5 by this guest
The price, the lack of amenties, the additional cost for every service like keeping luggage after check out, reservation requirement and not refunding on time...the reserved amount....upon check out...too dark reception area, no clear view...
Booking network, September 2026, rated 6/10 by this guest
Lovely hotel, clean rooms/ bathrooms and good value for money.
Tripadvisor, September 2026, rated 5/5 by this guest
Room condition470Weak spot
The best thing about the hotel is definitely its location, although part of the downside of being next to Grand Central is that there are all kinds of people there, the rooms don't feel very modern, and as for cleanliness, I feel that what makes it feel a little dirty is that it already looks old.
Google, August 2026, rated 3/5 by this guest
The location is great but hotel is obviously dated.
Google, August 2026, rated 3/5 by this guest
We had a suite and adjacent room, suite was lovely but room was very worn, furniture in need of repair and updating desperately
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,733 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 44 of 293 reviews.
Unexpected charges and refunds44 of 2931 in 7 reviews
Needs updating and I was charged nearly $300 in additional fees.
Booking network, September 2026, rated 6/10 by this guest
I booked 3 nights in this hotel by online which includes all charges (taxes, fees, etc), but when I checked in they charged me another $45 per night.
Google, June 2026, rated 2/5 by this guest
Complaints the hotel left unresolved27 of 2931 in 11 reviews
Front desk sent a technician, after diagnose said AC is working, they can only give me a fan!
Google, June 2026, rated 1/5 by this guest
Specifically, the water supply was interrupted, and despite this issue, I was unable to receive any assistance in obtaining some bottled water to use.
Tripadvisor, July 2026, rated 1/5 by this guest
Problems in the bathroom25 of 2931 in 12 reviews
I don’t typically have allergies but the air ducts were clearly not cleaned in a long time and anytime we were in the rooms we were all stuffy, sneezing and coughing and we had to purchase allergy medication just to make it through.
Google, September 2026, rated 2/5 by this guest
Also the shower was leaking.
Booking network, April 2026, rated 6/10 by this guest
Something broken in the room23 of 2931 in 13 reviews
broken bathroom sensors, no microwave, no coffee machin in the room
Google, August 2026, rated 2/5 by this guest
It was not clean, there was dirt throughout the room, the pillows smelled like body odor, and some of the light switches didn’t work properly.
Tripadvisor, July 2026, rated 1/5 by this guest
Heating and air conditioning15 of 2931 in 20 reviews
Air conditioning did not work
Tripadvisor, September 2026, rated 3/5 by this guest
Air conditioning is questionable, and mandates that the bathroom door must be shut to control humidity and temperature.
Tripadvisor, July 2026, rated 2/5 by this guest
A slow check-in15 of 2931 in 20 reviews
Check in line was long but moved steadily.
Google, August 2026, rated 5/5 by this guest
Lines for check in were long.
Tripadvisor, September 2026, rated 4/5 by this guest
Serious reports
8 in 293 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 293 reviews
Besides for the men’s body hair all over shower floor the grab bar was dislodged when I held on to it and could have been terribly hurt!!!
Booking network, June 2026, rated 1/10 by this guest
More concerning, the door latch was broken, which made the room feel unsafe.
Google, September 2026, rated 2/5 by this guest
Something stolen2 of 293 reviews
Housekeeping stole one of my belongings when cleaning my room and claimed to have just “thrown it out.” Other than that not a terrible experience, but will not be staying with the company again.
Google, September 2026, rated 1/5 by this guest
When I retrieved my bag later that evening, I discovered that an iPhone I was carrying for a friend had been stolen from inside my luggage while in the hotel’s exclusive custody.
Google, August 2026, rated 1/5 by this guest
Someone fell ill1 of 293 reviews
I had to use the cold water and risk my child’s health (she ultimately had a runny poo because of it!).
Booking network, June 2026, rated 3/10 by this guest
Bed bugs or bites1 of 293 reviews
My room was infested with bed bugs.
Tripadvisor, October 2026, rated 1/5 by this guest
Harassment or discrimination1 of 293 reviews
It was clear racial profiling.
Google, August 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
26 of the 60 guest photos we checked show damage or dirt (43%).
Guest photos showing damage or dirt26 of 6043%
Of 60 guest photos, 26 show damage or dirt: stains in 13, pests in 4, peeling paint or cracks in 3 and rust or limescale in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (6).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$258 is a typical night, from 301 dates checked in the coming year.
Weekends cost 11% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $183Dearest month: Dec 2026, $431
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$302
- Kayak$303
- hotelscombined.com$303
- Vio.com$308
- deals.goseek.com$308
- deals.etrip.net$308
- traveluro.com$312
- trivago.deals$315
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 80 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: East 42nd Street50 m
- Nearest station1 min walk80 m by road
- Nearest shop: Amazon Go2 min walk130 m by road
- Times Square13 min walk961 m by road
- Rockefeller Center15 min walk1.2 km by road
- The Empire State Building17 min walk1.3 km by road
- The Brooklyn Bridge6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
20 room types, from 26 to 102 m².
- Queen Room26 m²Sleeps 2Bathtub in its photos
- Double Room with Two Double Beds28 m²Sleeps 4Bathtub in its photos
- King Room28 m²Sleeps 2
- King Room with Accessible Tub - Disability Access28 m²Sleeps 2Bathtub
- Queen Room with Tub - Disability Access28 m²Sleeps 2Bathtub
- Commodore King Room with Lounge Access28 m²Sleeps 3
The other 14 room types
- King Room with Roll-In Shower - Disability Access28 m²Sleeps 2
- Deluxe Double Room with Two Double Beds30 m²Sleeps 4Bathtub in its photos
- Deluxe King Room30 m²Sleeps 2
- Double Room with Two Double Beds and City View30 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- King Room with City View30 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- Corner Suite33 m²Sleeps 21 super-king bed
- Junior Suite37 m²Sleeps 41 super-king bed
- One-Bedroom Suite46 m²Sleeps 4
- One-Bedroom Suite with City View56 m²Sleeps 4A view, going by the room's name
- Two-Bedroom Suite with City View84 m²Sleeps 8A view, going by the room's name
- Premium Suite93 m²Sleeps 31 King bed
- Premier Suite102 m²Sleeps 31 super-king bed
- Presidential Suite102 m²Sleeps 31 super-king bed
- King Room with Commodore Lounge AccessNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.3 out of 10. Only 14% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Trip.com rates it 82 out of 100 and Booking network rates it 73. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 70 of the 74 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 706 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 102 older, 45 in other languages, 264 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 192 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.