M Social Hotel New York Times Square
4-star hotel · Theater District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 77% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 447 praise, 132 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $271 a nighttypical for two, before tax · from $148
- 2 min walkto the nearest station
- 249 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Rockefeller Center686 m by road
- A station within walking distanceA station is 153 m away
- Times Square view19 guest photos show it
- Location159 praise · 0 complain
- Views69 praise · 2 complain
Against
- The lift43 of 249 guests
- Unexpected charges and refunds38 of 249 guests
- Breakfast15 complain · 14 praise
- Room condition13 complain · 8 praise
- Value13 complain · 13 praise
What guests reported
What guests say
249 reviews from the last 2 years. Most praised: location (159 guests). Weakest: cleanliness, where 32 of the 75 who mention it complain.
Location1590Strength
Near Times Square and underground train station so convenient for visiting all over Manhatten and New York.
Booking network, September 2026, rated 9/10 by this guest
Excellent hotel, great rooms, spotlessly clean, and exceptional location.
Google, February 2026, rated 5/5 by this guest
Views692Strength
The thing that really puts it to 5 stars is the lobby/bar area and outdoor view of Times Square.
Google, August 2026, rated 5/5 by this guest
Prime location, beautiful views of Times Square from some rooms and from the rooftop.
Google, February 2026, rated 4/5 by this guest
Room size286Mostly good
The room was really big by NYC standards.
Google, March 2026, rated 5/5 by this guest
Spacious room, friendly staff
Booking network, September 2026, rated 10/10 by this guest
Superb location, small room, virtually no storage space for 4 people with double beds.
Google, April 2026, rated 3/5 by this guest
Beds164Mostly good
Comfy bed good ac great location easy to get places the terrace is pretty too
Booking network, September 2026, rated 10/10 by this guest
Relatively expensive, the room was quite large, the internet worked well, and the bed was comfortable.
Google, October 2026, rated 4/5 by this guest
didn’t like the pillows they have no shape and you gotta stack like 3-4 of them to make it a bit higher.
Booking network, August 2026, rated 9/10 by this guest
Food82Mostly good
Great location, food, service, rooms
Google, May 2026, rated 5/5 by this guest
We also had dinner at the hotel restaurant, and the food was delicious.
Google, July 2026, rated 5/5 by this guest
I do not recommend room service!
Google, July 2026, rated 3/5 by this guest
Staff8235Mostly good
Convenient location that was very clean, staff was very welcoming.
Booking network, August 2026, rated 10/10 by this guest
Axel went above and beyond to see that my mom daughter and I never felt unsafe amongst the hustle and bustle of nyc.
Google, March 2026, rated 5/5 by this guest
The rudest overnight frontdesk staff
Booking network, September 2026, rated 1/10 by this guest
Cleanliness4332Split
The rooms are quite spacious, but the housekeeping leaves much to be desired.
Google, March 2026, rated 3/5 by this guest
The bathrooms,on the lobby level could be cleaner they were bad due to the busy use but an attendant or constant cleaning would help
Booking network, August 2026, rated 7/10 by this guest
Bathrooms not very clean.
Booking network, August 2026, rated 7/10 by this guest
Value1313Split
The rest of the things are bearable, but definitely do not justify the high price.
Google, July 2026, rated 3/5 by this guest
to my opinion, the view didn't jusify the price.
Booking network, July 2026, rated 7/10 by this guest
Good price for comfortable hotel in great location
Booking network, August 2026, rated 9/10 by this guest
Breakfast1415Split
I bought the breakfast included and the gluten free options were extremely limited
Booking network, September 2026, rated 10/10 by this guest
I didn't like the breakfast costing 80 dollars for 2 people after spending nearly 500 for a room.
Booking network, September 2026, rated 9/10 by this guest
The elevators were often very crowded, and there was usually a long wait for breakfast during busy hours.
Booking network, August 2026, rated 7/10 by this guest
Quiet at night710Split
The air conditioning wasn't particularly controllerable and it was exceptionally loud which disrupted each night's sleep for all.
Booking network, August 2026, rated 6/10 by this guest
Was overall just okay, the night bar was loud during the night and we couldn’t sleep, we even had to buy earplugs at a nearby CVS.
Google, October 2026, rated 2/5 by this guest
In the room you can hear the toilets flush in other rooms.
Booking network, September 2026, rated 7/10 by this guest
Room condition813Weak spot
Hallways and much of the property is dated and needs a thorough deep clean and replacement or at least stretching of the carpet.
Booking network, August 2026, rated 7/10 by this guest
And knowing the hotel well from previous visits it could do with some cosmetic tlc.
Booking network, August 2026, rated 8/10 by this guest
Bathroom was too small and room was tired
Booking network, July 2026, rated 5/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,496 Google ratings
Problems guests raised
Raised most: the lift, in 43 of 249 reviews.
The lift43 of 2491 in 6 reviews
even though there are 4 elevators, 2 of them were out of order and there were a very long queue for elevators and sometimes could not get on the lift because of crowded people
Booking network, August 2026, rated 8/10 by this guest
It also took a long time to get into the elevator (despite having four of them!)
Booking network, September 2026, rated 8/10 by this guest
Unexpected charges and refunds38 of 2491 in 7 reviews
What I didn’t like most is that I use to order some stuff online to be delivered to the hotel office boy, and I every order I receive I have to pay fees for the lobby for keeping my order
Booking network, July 2026, rated 7/10 by this guest
Nice view and nice staff ..but it’s almost a month now and o didn’t get my deposit back which is 500 US dollar for 5 night ..
Booking network, August 2026, rated 7/10 by this guest
Complaints the hotel left unresolved26 of 2491 in 10 reviews
Had an issue with my folio on the tv that could not/was not resolved.
Booking network, August 2026, rated 10/10 by this guest
An hour or two after the third time, they called us saying it's getting cold in 2 days so gfy.
Google, March 2026, rated 1/5 by this guest
A slow check-in14 of 2491 in 18 reviews
4pm check in with 2 desks open and long line.
Booking network, September 2026, rated 3/10 by this guest
It took about 10 mins + a group to check in.
Google, September 2026, rated 2/5 by this guest
Problems in the bathroom9 of 2491 in 28 reviews
The drainage in the shower and sink wasn’t great, our room was flooded after we had our showers which was really annoying
Booking network, September 2026, rated 8/10 by this guest
Bathroom shower leaks onto the floor.
Google, July 2026, rated 3/5 by this guest
Expensive food and drinks7 of 2491 in 36 reviews
My wife was told she had to pay $4 for a tiny paper cup of coffee in the lobby, etc.
Google, March 2026, rated 2/5 by this guest
Serious reports
3 in 249 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 249 reviews
I had just gotten from the hospital the day before we came to this hotel & I was talking a shower sitting on the chair in the shower & it fell from underneath me (literally just broke off the wall) it had left me with a massive painful bruise on my butt.
Google, October 2026, rated 2/5 by this guest
I stayed here for 3 nights this past summer and my first night i took a shower and slipped smack onto my face and my lip got cut open ( had to get stitches ) Like i said great hotel and views but please if you stay plan to buy a grip mat for the showers or be very careful in them.
Google, October 2026, rated 3/5 by this guest
Something stolen1 of 249 reviews
My wallet and phone were stolen by housekeeping, security was blaming us for leaving it a couple of hours outside the safe.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (1), landmark view (19).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$271 is a typical night, from 268 dates checked in the coming year.
Weekends cost 14% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $164Dearest month: Dec 2026, $506
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$330
- Traveloka$337
- trivago.deals$342
- hotelsinamerica.com$350
- besthoteldealsglobal.com$364
- billabook.com$364
- evendo.com$377
- Kayak$420
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 153 m away by road, about 2 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest station2 min walk153 m by road
- Nearest shop: Hashi Market2 min walk155 m by road
- Nearest main road: West 57th Street409 m
- Rockefeller Center9 min walk686 m by road
- Times Square9 min walk708 m by road
- The Empire State Building25 min walk1.9 km by road
- The Brooklyn Bridge7.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 26 to 52 m².
- Social Deluxe Times Square Doubles26 m²Sleeps 4
- Social Premier Times Square Doubles26 m²Sleeps 4
- Social Superior Hudson River View Doubles26 m²Sleeps 4Sea or water view
- Social City View Accessible King-Roll-in Shower26 m²Sleeps 2A view, going by the room's name
- Full Ball Drop View King26 m²Sleeps 2A view, going by the room's name
- Full Ball Drop View Double26 m²Sleeps 4A view, going by the room's name
The other 8 room types
- Partial Ball Drop View King26 m²Sleeps 2A view, going by the room's name
- Partial Ball Drop View Double26 m²Sleeps 4A view, going by the room's name
- Social Premier Times Square King -Ball Drop View26 m²Sleeps 2A view, going by the room's name
- Social City View Doubles26 m²Sleeps 4A view, going by the room's name
- Social Deluxe Times Square King -Ball Drop View26 m²Sleeps 2Landmark view
- Social City View King26 m²Sleeps 2A view, going by the room's name
- Social Superior Hudson River View King26 m²Sleeps 2Sea or water view
- Family Room52 m²Sleeps 62 Double bed + 1 super-king bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 13 of the 21 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
249 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 769 most recent reviews from Google, Tripadvisor and the Booking network. 249 of them describe a stay in the last 2 years and are the ones counted here; the rest were 170 in other languages, 342 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 184 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.