Millennium Hilton New York One UN Plaza
4-star hotel · Midtown East, New York
Long Weekend score
Weak3 serious reports in 275 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of New York hotels
- 68% of guest comments are praise
- 75% of guest photos show no damage
How this score is made
- Rated higher than 21% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 68% of guest comments are praise. 438 praise, 206 complain. Counts for 30% of the score.
- 75% of guest photos show no damage. 45 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $184
- 8 min walkto the nearest station
- 275 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 621 m away
- Empire State Building view12 guest photos show it
- Views92 praise · 2 complain
- Location89 praise · 2 complain
- Room size40 praise · 3 complain
Against
- Guest photos show wear and dirt15 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition31 complain · 3 praise
- Value19 complain · 4 praise
- Unexpected charges and refunds38 of 275 guests
- Quiet at night18 complain · 10 praise
What guests reported
What guests say
275 reviews from the last 2 years. Most praised: staff (129 guests). Weakest: room condition, where 31 of the 34 who mention it complain.
Views922Strength
The views from the rooms are wonderful.
Google, July 2026, rated 5/5 by this guest
The service, atmosphere, and view were all perfect.
Booking network, November 2025, rated 10/10 by this guest
Location892Strength
The closest hotel to the United Nations and half a mile from Grand Central Station.
Tripadvisor, May 2026, rated 4/5 by this guest
Rooms were good too and the hotel was in a fantastic location.
Tripadvisor, June 2026, rated 5/5 by this guest
Room size403Strength
Our 1 bedroom $900/night suite was spacious but did not have a full length mirror, no small amenities like hand lotion, no ceramic coffee mugs, no good coffee.
Booking network, October 2025, rated 6/10 by this guest
Rooms are quite spacious for an NYC property.
Google, June 2026, rated 4/5 by this guest
Good view but small and with a closet of 60 cm wide with no shelves nor drawers.
Google, June 2026, rated 1/5 by this guest
Beds115Mostly good
Honestly the most comfortable bed & pillows!
Booking network, August 2026, rated 10/10 by this guest
The bed was very comfortable.
Google, May 2026, rated 5/5 by this guest
Uncomfortable bed, old floor.
Booking network, March 2026, rated 3/10 by this guest
Staff12966Mostly good
Her hospitality truly made the mornings pleasant and welcoming.
Google, April 2026, rated 5/5 by this guest
Great hotel and great staff
Tripadvisor, July 2026, rated 5/5 by this guest
The food is not good, long wait, bad hours, poor service.
Google, June 2026, rated 3/5 by this guest
Cleanliness4037Split
Our room was not cleaned well and the beds literally rolled away and we couldn’t figure out the brakes- if there were any.
Google, May 2026, rated 4/5 by this guest
I was stuck with broken mirror, stained curtains and TV that appeared to be pulled out the studs/drywall by previous guests.
Google, October 2026, rated 2/5 by this guest
Super nice hotel maybe the couch could use a deep cleaning but overall everything was beautiful!
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast1212Split
My breakfast toast had mold
Booking network, March 2026, rated 8/10 by this guest
There is no in room dining the breakfast is awful and it’s 100 dollars!!
Google, August 2026, rated 1/5 by this guest
The cafe was overwhelmed, out of espresso drinks out of most hot sandwiches, bagels and pastries.
Tripadvisor, September 2026, rated 3/5 by this guest
Food811Split
Good hotel rooms with good location
Booking network, March 2026, rated 5/10 by this guest
The lasagna was $18 and tasted exactly like the Stouffer’s brand lasagna but was about half of the individual portion you would buy in the supermarket.
Google, September 2026, rated 2/5 by this guest
Even 3* hotels across the world provide these basics.4) Just 2 small bottles of water for the entire day 5) I ordered in room dining thru the mobile scan code they provided...the food came in cheap thermocol boxes and no cutlery was provided.
Google, July 2026, rated 1/5 by this guest
Quiet at night1018Weak spot
The repair work that was underway...the drilling was just above my allocated room and it was almost impossible to do any work as I was there on business
Booking network, May 2026, rated 8/10 by this guest
Air-conditioning cannot be controlled in the room and extremely noisy.
Google, June 2026, rated 1/5 by this guest
A beautiful suite located in a quiet neighborhood.
Tripadvisor, May 2026, rated 5/5 by this guest
Value419Weak spot
Overrated hotel, extremely old furniture, over / over priced (1012$/night) - that’s not proportionate.
Booking network, December 2025, rated 7/10 by this guest
The hidden $35 charge a day is ridiculous and sneaky tactics are employed to squeeze as much money out of you as possible.
Google, June 2026, rated 1/5 by this guest
Extremely overpriced, lacking basic kindness and hospitality, and the hotel conditions do not justify the prices they charge at all.
Google, May 2026, rated 1/5 by this guest
Room condition331Weak spot
The facilities look a bit dated, but the rooms are clean.
Google, August 2026, rated 4/5 by this guest
Poorly maintained hotel, staff as friendly as a closed door, and horrible service.
Tripadvisor, October 2026, rated 1/5 by this guest
The hotel was poorly maintained, the staff as welcoming as a closed door, and the service appalling.
Google, October 2026, rated 1/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,301 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 38 of 275 reviews.
Unexpected charges and refunds38 of 2751 in 7 reviews
Upon receipt of checking out I noticed they charged my card 4 times for that $38 credit.
Google, August 2026, rated 3/5 by this guest
There is a $38 mandatory daily charge to spend in the hotel which was tricky as my daughter is a coeliac and there was minimal provision for this allergy.
Tripadvisor, September 2026, rated 5/5 by this guest
Complaints the hotel left unresolved33 of 2751 in 8 reviews
Management said they couldnt do anything.
Booking network, January 2026, rated 3/10 by this guest
We complained to the desk several times and nothing was done about it
Booking network, April 2026, rated 5/10 by this guest
Something broken in the room24 of 2751 in 11 reviews
It didn't even work for all but one day.
Booking network, January 2026, rated 4/10 by this guest
Clean but not well maintained: curtains ends torn off the rail such that they do not completely close, shelf lighting and A/C cover on the ceiling fixed with duct tape.
Google, May 2026, rated 4/5 by this guest
A slow check-in16 of 2751 in 17 reviews
The next day we walked by a crazy long line for check in.
Google, April 2026, rated 3/5 by this guest
Also requested early check in and the front desk kept putting it off and saying they’re waiting for housekeeping even though they didn’t bother to check with them to see if it was ready we had to wait multiple hours .
Google, October 2026, rated 4/5 by this guest
Expensive food and drinks15 of 2751 in 18 reviews
It was also a bit pricey for certain things like room service.
Booking network, December 2025, rated 8/10 by this guest
And it’s not difficult to use it because everything is stupidly expensive - I bought a cookie and a yogurt parfait for $20!
Tripadvisor, May 2026, rated 3/5 by this guest
A booking not honoured9 of 2751 in 31 reviews
The room you order online (from their site) isn’t what you get and last trip we had HUGE roaches coming out of the closet.
Google, April 2026, rated 2/5 by this guest
Oh no, this location overbooked and didn’t notify us until we arrived (in person) to check in at 11:55 pm the night of our reservation.
Google, September 2026, rated 1/5 by this guest
Serious reports
3 in 275 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 275 reviews
The room , which I almost died in, has a shower that if you don’t hold on to a “rail”, you’ll fall and crack you’re head open from SLIPPING…and I WAS IN A HANDICAPPED room, which I had to pay ($10) extra for.
Google, September 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
15 of the 60 guest photos we checked show damage or dirt (25%).
Guest photos showing damage or dirt15 of 6025%
Of 60 guest photos, 15 show damage or dirt: stains in 9, dirty surfaces in 7, rust or limescale in 4 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (1), bathtub (6), water view (7), landmark view (12).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 299 dates checked in the coming year.
Weekends cost 3% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $201Dearest month: Dec 2026, $469
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- skyscanner.net$406
- Booking.com$407
- Expedia$407
- Priceline$407
- Trip.com$407
- travelocity.com$407
- orbitz.com$407
- accommodation.edreams.net$407
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 621 m away by road, about 8 minutes on foot.
- Nearest main road: 1st Avenue Tunnel63 m
- Nearest shop: Ermina's3 min walk200 m by road
- Nearest station8 min walk621 m by road
- Rockefeller Center22 min walk1.6 km by road
- Times Square22 min walk1.6 km by road
- The Empire State Building26 min walk2.0 km by road
- The Brooklyn Bridge6.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
38 room types, from 29 to 186 m².
- Queen Room - City View29 m²Sleeps 2A view, going by the room's name
- 1 Queen Bed29 m²Sleeps 2
- Standard Room, 1 King Bed29 m²Sleeps 2
- Room, 1 Queen Bed29 m²Sleeps 2
- King Room with City View34 m²Sleeps 2A view, going by the room's name
- 1 King Bed34 m²Sleeps 2
The other 32 room types
- Deluxe King Room with Roll-In Shower - City View - Accessible35 m²Sleeps 2A view, going by the room's name
- Deluxe King Room with City View35 m²Sleeps 2A view, going by the room's name
- King Room with Tub - City View - Accessible36 m²Sleeps 2A view, going by the room's name
- 2 Double Beds36 m²Sleeps 2
- Corner Room One King Bed36 m²Sleeps 2
- 1 King Bed Corner Room, Mobility Accessible With Roll-In Shower36 m²Sleeps 2
- 2 Full Beds36 m²Sleeps 2
- Deluxe Room with Two Double Beds - City View36 m²Sleeps 4A view, going by the room's name
- Room with Two Double Beds - City View36 m²Sleeps 4A view, going by the room's name
- 1 King Bed, Mobility Accessible with Bathtub36 m²Sleeps 2Bathtub
- Room with Two Twin Beds - City View37 m²Sleeps 2A view, going by the room's name
- Premium Corner Room with One King Bed - City View37 m²Sleeps 2A view, going by the room's name
- Deluxe Queen Room - City View37 m²Sleeps 2A view, going by the room's name
- Deluxe Corner King Room - City View37 m²Sleeps 2A view, going by the room's name
- Signature One-Bedroom King Suite with City View52 m²Sleeps 3A view, going by the room's name
- Suite52 m²Sleeps 31 Queen Bed
- Suite, 1 Bedroom (Duplex)52 m²Sleeps 3
- 1 Bedroom Suite with 1 King Bed, Sleeper Sofa53 m²Sleeps 3
- 1 Bedroom Mobility Accessible Suite with 1 King Bed and Roll-In Shower53 m²Sleeps 3
- Duplex One-Bedroom Queen Suite56 m²Sleeps 3
- Signature King Suite with Roll-In Shower - Mobility Accessible65 m²Sleeps 3
- Deluxe Suite, 1 Bedroom (Skyline)70 m²Sleeps 2
- Suite, 1 King Bed70 m²Sleeps 2
- Suite, 1 Bedroom, City View70 m²Sleeps 2A view, going by the room's name
- Deluxe Two-Bedroom King Suite with Queen Bed and Skyline View84 m²Sleeps 4BathtubA view, going by the room's name
- 2 Bedroom Suite with 1 King Bed, 1 Queen Bed84 m²Sleeps 4Bathtub
- 2 Story Suite With One King Bed, 2 Double Beds84 m²Sleeps 4
- Royal One-Bedroom Duplex King Suite93 m²Sleeps 2
- Presidential Suite, 1 King Bed158 m²Sleeps 2Bathtub
- 2 Story Suite With 1 King Bed, 1 Queen Bed, Sleeper Sofa165 m²Sleeps 5Bathtub
- Presidential Suite, 2 Bedrooms186 m²Sleeps 4
- Presidential Suite, 2 Bedrooms186 m²Sleeps 5
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. Only 21% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Trip.com rates it 86 out of 100 and Booking network rates it 78. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 31 of the 34 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
275 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 741 most recent reviews from Google, Tripadvisor and the Booking network. 275 of them describe a stay in the last 2 years and are the ones counted here; the rest were 129 older, 38 in other languages, 277 with a score but no words and 22 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 26 in every 100 reviews thank a staff member by name.
- 17 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.