New York Hilton Midtown
4-star hotel · Midtown West, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 15% of New York hotels
- 61% of guest comments are praise
- 72% of guest photos show no damage
How this score is made
- Rated higher than 15% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 61% of guest comments are praise. 344 praise, 221 complain. Counts for 30% of the score.
- 72% of guest photos show no damage. 43 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $356 a nighttypical for two, before tax · from $196
- 3 min walkto 6th Avenue & 56th Street at Southwest Corner station
- 278 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to Rockefeller Center438 m by road
- A station within walking distance6th Avenue & 56th Street at Southwest Corner is 193 m away
- Location153 praise · 0 complain
- Views9 praise · 1 complain
Against
- Guest photos show wear and dirt17 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition58 complain · 1 praise
- The lift100 of 278 guests
- Value32 complain · 6 praise
- Quiet at night16 complain · 5 praise
What guests reported
What guests say
278 reviews from the last 2 years. Most praised: location (153 guests). Weakest: room condition, where 58 of the 59 who mention it complain.
Location1530Strength
3 blocks from 9th avenue which has every food option u can imagine.
Google, August 2026, rated 4/5 by this guest
Close to the places of our major interests.
Booking network, August 2026, rated 8/10 by this guest
Views91Strength
It was huge, spotless, and had an amazing view.
Google, August 2026, rated 5/5 by this guest
Spacious and comfortable corner room with two double beds and a truly amazing view.
Booking network, December 2025, rated 5/10 by this guest
Breakfast219Mostly good
Nice breakfast and bar, although very expensive.
Booking network, August 2026, rated 9/10 by this guest
The breakfast, even though it wasn't included, it was excellent.
Booking network, January 2026, rated 10/10 by this guest
The breakfast buffet was not worth the price.
Booking network, July 2026, rated 7/10 by this guest
Room size2312Mostly good
The room was a really good size, plenty of space.
Booking network, May 2026, rated 5/10 by this guest
The location was fabulous and also the size of the rooms were much larger than expected for NY.
Booking network, June 2026, rated 8/10 by this guest
No privacy ; no drinking water ; room was super small
Booking network, April 2026, rated 5/10 by this guest
Staff7245Mostly good
The hotel is very well located, the room was clean and comfortable, and the staff was friendly.
Google, September 2026, rated 5/5 by this guest
Terrance at the front desk is absolutely the best!
Google, September 2026, rated 5/5 by this guest
1.5+ wait times to check in, no one answers your front desk calls , random maintenance noises early morning , and so much more but this should be enough for you to not take this route
Google, September 2026, rated 1/5 by this guest
Beds129Split
The rooms are extremely dated, the beds uncomfortable, and the thermostat is non-functional.
Google, September 2026, rated 1/5 by this guest
Perfect location in NYC, friendly staff, breakfast buffet was expensive but had top notch options.
Booking network, August 2026, rated 9/10 by this guest
Very uncomfortable beds, seemed very old as there was a big dip in the middle, just very outdated rooms
Booking network, May 2026, rated 4/10 by this guest
Food54Split
This is a very bad hotel, every service is of very low standard, there are better hotels than this in our village, it is very expensive but the service is not worth the amount of money they are charging, it is a high priced shop and tasteless food.
Google, August 2026, rated 1/5 by this guest
Food quality and sevrvers
Booking network, January 2026, rated 5/10 by this guest
The breakfasts and cocktail/ hors d' oeuvers were varied nightly, plentiful and perfect to satiate our hunger before going to the theater.
Tripadvisor, December 2024, rated 5/5 by this guest
Cleanliness3735Split
Stains on the bedding, walls, and bathrooms unclean.
Google, August 2026, rated 1/5 by this guest
Room is clean and "OK" window a little old and dirty, Adding a name for resavation is impossible, and they charge for wifi, that's should tell you everything, better options in that price
Google, September 2026, rated 2/5 by this guest
The hotel room was very dirty, and the bathrooms had not been cleaned at all; there were urine stains left by previous guests.
Booking network, January 2026, rated 1/10 by this guest
Quiet at night516Weak spot
The room was a couple rooms next to the elevators and heard all going up and down the entire night.
Booking network, January 2026, rated 3/10 by this guest
We were on the 36th floor and definitely could hear street noise - but that is NYC- bring ear plugs!
Tripadvisor, May 2026, rated 5/5 by this guest
Good but awful with the construction
Booking network, August 2026, rated 1/10 by this guest
Value632Weak spot
Don’t waste your money we had a horrible experience here especially if you are traveling with kids run the other way
Google, August 2026, rated 1/5 by this guest
The corners had visible dirt built up in the bathroom.
Booking network, January 2026, rated 5/10 by this guest
For the amount of money per night, they should have more
Booking network, December 2025, rated 5/10 by this guest
Room condition158Weak spot
Room had no microwave or nothing much with old furniture.
Google, August 2026, rated 1/5 by this guest
Other than superb location advantage in a busy Manhattan area, the facility itself is in desperate needs of renovation.
Tripadvisor, November 2025, rated 3/5 by this guest
Room is ok and has room of improvement for refurbishing.
Booking network, June 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 12,238 Google ratings
Problems guests raised
Raised most: the lift, in 100 of 278 reviews.
The lift100 of 2781 in 3 reviews
Took forever to get on one and if one did finally stop for you it’s was packed to the gills because only one elevator going to like 5 floors for hundreds of people at one time.
Booking network, October 2025, rated 8/10 by this guest
The elevators were slow or nor working.
Booking network, December 2025, rated 8/10 by this guest
Building work during the stay30 of 2781 in 9 reviews
There was a problem with the elevators and people were queuing for the elevator and the repair took several days.
Google, August 2026, rated 4/5 by this guest
The hotel is amazing, the location is fantastic, the rooms are very nice but they are remodeling the elevators and it is
Booking network, November 2025, rated 10/10 by this guest
Complaints the hotel left unresolved27 of 2781 in 10 reviews
Security did come and were helpful, but we still had to stay in the same room
Booking network, December 2025, rated 1/10 by this guest
The air conditioning stayed at 71 despite my husband calling to get it looked at.
Booking network, August 2026, rated 9/10 by this guest
Unexpected charges and refunds23 of 2781 in 12 reviews
hard to connect as i was asked to join the club to get free wifi, after tedious sign up process, i was still charged more than USD 10.
Booking network, June 2026, rated 5/10 by this guest
The charge for early check in was ridiculous
Booking network, May 2026, rated 8/10 by this guest
A slow check-in21 of 2781 in 13 reviews
Even though it was clean and ready it would have been another $100 to get in before 4:00.
Booking network, December 2025, rated 8/10 by this guest
Waiting time for check in and check out
Booking network, May 2026, rated 5/10 by this guest
Something broken in the room15 of 2781 in 19 reviews
Only problem was the TV in our room was horrible and couldn't watch anything 😕
Google, August 2026, rated 4/5 by this guest
Not as bad as the Hilton in Chicago but our shower doesn’t work and the elevators are all broken
Google, October 2026, rated 2/5 by this guest
Serious reports
3 in 278 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 278 reviews
After sleeping in that cold room for two nights, I came down with the flu.
Google, October 2026, rated 1/5 by this guest
Bed bugs or bites1 of 278 reviews
The location is great, but unfortunately, we encountered bedbugs!
Google, September 2026, rated 3/5 by this guest
Something stolen1 of 278 reviews
I came 2 days later to pick it up ( I live 3 hours away), and when I retrieved the bag my Mickey Mouse American Flag sweatshirt was missing.
Google, August 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
17 of the 60 guest photos we checked show damage or dirt (28%).
Guest photos showing damage or dirt17 of 6028%
Of 60 guest photos, 17 show damage or dirt: peeling paint or cracks in 8, stains in 7, broken fittings in 2 and dirty surfaces in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), bathtub (1).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$356 is a typical night, from 294 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $253Dearest month: Dec 2026, $578
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- besthoteldealsglobal.com$433
- hotelscombined.com$482
- pilotplans.com$485
- Kayak$488
- Booking.com$517
- Expedia$517
- Hotels.com$517
- Priceline$517
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
6th Avenue & 56th Street at Southwest Corner station is 193 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest station: 6th Avenue & 56th Street at Southwest Corner3 min walk193 m by road
- Nearest main road: West 57th Street282 m
- Nearest shop: Dainobu5 min walk368 m by road
- Rockefeller Center6 min walk438 m by road
- Times Square13 min walk992 m by road
- The Empire State Building25 min walk1.9 km by road
- The Brooklyn Bridge7.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
34 room types, from 23 to 121 m².
- City King Room with Sofa Bed23 m²Sleeps 4Bathtub in its photos
- Urban 1 Queen Bed23 m²Sleeps 2Bathtub in its photos
- Urban King Room with Sofa Bed28 m²Sleeps 4
- Skyline Room 1 King Mobility/Hearing Access with Tub28 m²Sleeps 2Bathtub
- Skyline Room 1 King Hearing Accessible28 m²Sleeps 2Bathtub in its photos
- Urban 1 King Hearing Accessible28 m²Sleeps 2Bathtub in its photos
The other 28 room types
- Skyline Room 1 King Mobility Access with Tub28 m²Sleeps 2Bathtub
- Urban Two Double Beds31 m²Sleeps 4
- Skyline Room 1 King Mobility Access with Roll in Shower31 m²Sleeps 2Bathtub in its photos
- Urban 1 King Mobility Accessible with Roll in Shower31 m²Sleeps 2
- Skyline Room 2 Doubles/Hearing Accessible31 m²Sleeps 4Bathtub in its photos
- Premier Corner 2 Double Beds31 m²Sleeps 4Bathtub in its photos
- City Room, 2 Double Beds, Accessible (Roll-In Shower)31 m²Sleeps 4
- Executive Suite, 2 Double Beds, Mobility Access w/ Tub31 m²Sleeps 6Bathtub
- City Room Two Double Beds31 m²Sleeps 4Bathtub in its photos
- Urban 2 Double Mobility Accessible with Roll in Shower31 m²Sleeps 4
- Urban 1 King Mobility Access Bathtub31 m²Sleeps 2Bathtub
- Urban 2 Double Hearing Accessible31 m²Sleeps 4Bathtub in its photos
- Urban 1 King Mobility Access with Roll in Shower31 m²Sleeps 2
- Skyline King Room with Sofa Bed31 m²Sleeps 4
- Skyline Room Two Double Beds31 m²Sleeps 4Bathtub in its photos
- Executive Suite 1 King Hearing Accessible36 m²Sleeps 4Bathtub in its photos
- Family Suite with Two Queen Beds58 m²Sleeps 6Bathtub in its photos
- Executive Suite, 2 Double Beds, Accessible (Hearing)58 m²Sleeps 6
- Executive Suite, 2 Double Beds, Accessible (Mobility & Hearing)58 m²Sleeps 6
- Executive Suite 1 King Bed With Sofa Bed58 m²Sleeps 4Bathtub in its photos
- Presidential Corner Suite 1 King With Sofa Bed104 m²Sleeps 4Bathtub in its photos
- Presidential Suite, 1 King Bed117 m²Sleeps 6
- Presidential Suite with One King Bed or Two Queen Beds121 m²Sleeps 6
- Presidential Suite 1 King 1 Bedroom Mobility Access Roll in Shower121 m²Sleeps 5
- One-Bedroom Presidential Suite - Hearing Accessible121 m²Sleeps 6
- Room, Multiple Beds, Connecting RoomsNot statedSleeps 7
- Skyline Room, 1 King Bed, AccessibleNot statedSleeps 2
- Skyline Room, 1 King Bed, Accessible, Bathtub (Hearing)Not statedSleeps 2Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 15% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 86 out of 100 and Booking network rates it 74. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If room condition matters to you
Here, 58 of the 59 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
278 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 657 most recent reviews from Google, Tripadvisor and the Booking network. 278 of them describe a stay in the last 2 years and are the ones counted here; the rest were 81 older, 73 in other languages, 223 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 143 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.