Park Central Hotel New York
4-star hotel · Midtown West, New York
Long Weekend score
Weak1 serious report in 296 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 15% of New York hotels
- 67% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 15% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 67% of guest comments are praise. 395 praise, 191 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $236 a nighttypical for two, before tax · from $136
- 2 min walkto 57th Street–7th Avenue station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to Rockefeller Center1.0 km by road
- A station within walking distance57th Street–7th Avenue is 151 m away
- Location165 praise · 1 complain
Against
- Room condition52 complain · 2 praise
- Unexpected charges and refunds40 of 296 guests
- Complaints the hotel left unresolved38 of 296 guests
- Value18 complain · 8 praise
- The lift31 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (165 guests). Weakest: room condition, where 52 of the 54 who mention it complain.
Location1651Strength
The hotel is in an amazing location, all the staff from front of house to housekeeping team so friendly and helpful..
Tripadvisor, August 2026, rated 5/5 by this guest
Nice hotel for a good price and great location.
Booking network, August 2026, rated 8/10 by this guest
Beds153Mostly good
Excellent bed and sheets, great pillows.
Booking network, September 2026, rated 10/10 by this guest
The beds were large and comfortable.
Booking network, September 2026, rated 5/10 by this guest
Beds were not that comfortable
Booking network, August 2026, rated 8/10 by this guest
Room size2510Mostly good
The rooms were big clean and comfortable.
Tripadvisor, August 2026, rated 5/5 by this guest
Very spacious rooms, especially in Manhattan.
Google, August 2026, rated 5/5 by this guest
The wardrobe is extremely cramped.
Google, September 2026, rated 1/5 by this guest
Staff12260Mostly good
Everyone was so friendly and kind.
Tripadvisor, September 2026, rated 5/5 by this guest
Outstanding customer service provided by Ana at main reception.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel has terrible service, they charge credit cards and don't refund, and they fine you for smoking even when no one else is smoking.
Google, August 2026, rated 1/5 by this guest
Cleanliness4325Mostly good
Service was good- Maritza was the best and kept our room clean and well- stocked.
Google, August 2026, rated 5/5 by this guest
The room was very clean, and the housekeeping service was excellent—they cleaned the room every day and kept everything spotless.
Google, October 2026, rated 5/5 by this guest
Tiny bathroom, scaffolding falling apart, dirty windows, thin walls, dirty carpet, poor housekeeping.
Booking network, September 2026, rated 2/10 by this guest
Quiet at night1412Split
We had a room on a low floor and the street noise made it too hard to sleep.
Booking network, September 2026, rated 6/10 by this guest
Interior room overlooking the courtyard, noisy from the air conditioning motors.
Google, July 2026, rated 2/5 by this guest
Really like the location and staff was wonderful
Booking network, August 2026, rated 9/10 by this guest
Value818Weak spot
For the price was really low quality
Booking network, August 2026, rated 5/10 by this guest
Room prices are very high.
Google, August 2026, rated 3/5 by this guest
It was nice and clean, not very fancy but worth the money we paid
Booking network, August 2026, rated 8/10 by this guest
Breakfast110Weak spot
Don’t take the breakfast option at the hotel, it is TOGO items and very limited.
Google, August 2026, rated 3/5 by this guest
Water service and a more varied breakfast could be improved.
Google, August 2026, rated 4/5 by this guest
Breakfast options are not good, no protein options.
Booking network, August 2026, rated 8/10 by this guest
Room condition252Weak spot
Everything was a bit tired and dated.
Booking network, August 2026, rated 6/10 by this guest
Rooms appeared a little dated.
Booking network, September 2026, rated 7/10 by this guest
It was like falling apart, definitely needs renovation, the stuff was rude, the elevator needed so much time to come and to serve so many people
Booking network, August 2026, rated 3/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 7,815 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 40 of 296 reviews.
Unexpected charges and refunds40 of 2961 in 7 reviews
Fraudulently charged my card $560 after checkout for a smoking fee.
Google, September 2026, rated 1/5 by this guest
Massive hidden charges after all is said and done.
Google, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolved38 of 2961 in 8 reviews
Didn't return emails, ignored phone messages, transferred me to dead ends.
Google, August 2026, rated 1/5 by this guest
Staff were rude and ignored our concerns
Booking network, September 2026, rated 1/10 by this guest
The lift31 of 2961 in 10 reviews
Slow elevator, had to take the stairs down 10 flights once after waiting a long time.
Tripadvisor, September 2026, rated 4/5 by this guest
Tired and dated rooms, slow lifts, reception staff unfriendly, in major need of tlc.
Google, September 2026, rated 1/5 by this guest
Something broken in the room22 of 2961 in 13 reviews
No fridge, remote didn't work, lamp didn't work.
Google, September 2026, rated 3/5 by this guest
The morning after checking in we reported a broken toilet flush which was not fixed within the 4 days we had left meaning we did not have a working toilet.
Booking network, August 2026, rated 5/10 by this guest
Problems in the bathroom21 of 2961 in 14 reviews
bar does not open on sundays, restaurante very poor, staff arrogant, bath roo with continuous problems, terriblel never more
Booking network, August 2026, rated 2/10 by this guest
The bottles in washroom weren’t filled up and one came out of the wall completely
Booking network, August 2026, rated 6/10 by this guest
A slow check-in15 of 2961 in 20 reviews
We waited 45 minutes in line for check in.
Booking network, August 2026, rated 5/10 by this guest
The bathroom was dated and some items were broken; breakfast is not included; check-in is very late (4 PM); on two occasions, they forgot to provide enough towels for the number of guests.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
1 in 296 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 296 reviews
When I returned, I noticed that my black backpack had been stolen, which was resting on the armchair next to my husband, who at the time had his back turned because he was writing a work email.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: stains in 4, broken fittings in 2, mould or damp in 1 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 25, 1 do.
What it advertises, against the photos
Guests’ photos confirm: bar (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$236 is a typical night, from 302 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $137Dearest month: Dec 2026, $416
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$312
- hotelsinamerica.com$331
- billabook.com$353
- Kayak$374
- hotelscombined.com$374
- deals.goseek.com$374
- momondo.com$374
- h-en.reserving.com$375
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
57th Street–7th Avenue station is 151 m away by road, about 2 minutes on foot. There are 10 bars or clubs within 200 metres.
- Nearest main road: West 57th Street127 m
- Nearest station: 57th Street–7th Avenue2 min walk151 m by road
- Nearest shop: Heaven On 7th Marketplace3 min walk240 m by road
- Rockefeller Center13 min walk1.0 km by road
- Times Square15 min walk1.1 km by road
- The Empire State Building30 min walk2.2 km by road
- The Brooklyn Bridge7.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 25 to 30 m².
- Classic King Room25 m²Sleeps 2Bathtub in its photos
- Premier King Room25 m²Sleeps 2Bathtub in its photos
- King Room with Roll-In Shower - Disability Access25 m²Sleeps 2Bathtub in its photos
- Deluxe Queen Room with Two Queen Beds25 m²Sleeps 4Bathtub in its photos
- Queen Room - Disability Access25 m²Sleeps 2Bathtub in its photos
- King Room - Disability Access25 m²Sleeps 2Bathtub in its photos
The other 5 room types
- Queen Room - Disability Access25 m²Sleeps 2Bathtub in its photos
- King Room With Roll-In Shower - Disability Access25 m²Sleeps 2Bathtub in its photos
- Classic Room with Two Double Beds26 m²Sleeps 4Bathtub in its photos
- Premier Two Queen Room28 m²Sleeps 4Bathtub in its photos
- Premier Corner Two Queen Room30 m²Sleeps 4Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 15% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 80 out of 100 and Booking network rates it 74. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If room condition matters to you
Here, 52 of the 54 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 85 photos checked · updated 10 October 2026
- We collected this hotel's 887 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 134 older, 160 in other languages, 294 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 188 of its 200 newest Google reviews.
- 26 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 85 photos: the first 25 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.