Residence Inn by Marriott New York Manhattan/Times Square
4-star hotel · Midtown South, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 72% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 594 praise, 229 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $311 a nighttypical for two, before tax · from $163
- 1 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to Times Square451 m by road
- A station within walking distanceA station is 40 m away
- Location206 praise · 2 complain
- Staff140 praise · 20 complain
- Room size57 praise · 9 complain
Against
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition75 complain · 2 praise
- Beds26 complain · 24 praise
- The lift44 of 297 guests
- Quiet at night21 complain · 7 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (206 guests). Weakest: room condition, where 75 of the 77 who mention it complain.
Views220Strength
We had an Empire State view room, which was amazing.
Booking network, August 2026, rated 9/10 by this guest
Comfortable room with kitchenette and Empire State Building view.
Google, March 2026, rated 4/5 by this guest
Location2062Strength
Excellent location in the center of the city with quick access to the train.
Google, April 2026, rated 5/5 by this guest
This hotel has a great location.
Tripadvisor, February 2026, rated 5/5 by this guest
Too far south for what I needed to do during the day.
Booking network, June 2026, rated 7/10 by this guest
Staff14020Strength
The breakfast and housekeeping staff were great.
Booking network, May 2026, rated 6/10 by this guest
The service was spectacular and the room was top-notch.
Google, April 2026, rated 5/5 by this guest
During our check out for airport we struggled a lot to get a taxi as the street was closed and hotel staff did not have any plan on how to help guests get a taxi .
Booking network, May 2026, rated 9/10 by this guest
Room size579Strength
Staff were very friendly and the room sizes were good, with a small kitchen included.
Booking network, August 2026, rated 6/10 by this guest
Location, comfortable and spacious rooms, good breakfast and excellent location to reach walking to many strategic points.
Tripadvisor, March 2026, rated 5/5 by this guest
Rooms are NOT like the booking pictures smaller and older.
Google, March 2026, rated 3/5 by this guest
Cleanliness3820Mostly good
Clean place, helpful staff, great location
Booking network, May 2026, rated 8/10 by this guest
The room, very spacious—a rarity by New York standards—was clean and equipped with every comfort, although the furnishings and finishes were a bit dated.
Google, August 2026, rated 4/5 by this guest
The carpets were dirty and the floors were always sticky even in the evening
Tripadvisor, August 2026, rated 3/5 by this guest
Breakfast8447Mostly good
The breakfast was good and had good options.
Booking network, March 2026, rated 10/10 by this guest
Includes a nice breakfast.
Google, July 2026, rated 5/5 by this guest
The breakfast was disappointing and the hotel felt a bit dated.
Booking network, April 2026, rated 6/10 by this guest
Value149Mostly good
Good value for money option
Booking network, July 2026, rated 8/10 by this guest
Excellent location, and good value for money.
Booking network, August 2026, rated 8/10 by this guest
For the price they charge, there are much better options.
Google, September 2026, rated 1/5 by this guest
Beds2426Split
Very droopy and springs coming through
Booking network, June 2026, rated 8/10 by this guest
Sofa bed mattress not good.
Booking network, August 2026, rated 8/10 by this guest
the sofa bed was not the most comfortable, but otherwise the hotel was great.
Booking network, April 2026, rated 10/10 by this guest
Quiet at night721Weak spot
Large group caused lobby delays, could hear elevators in room even though room wasn’t adjacent to elevators, breakfast areas was a bit tired/overused.
Booking network, June 2026, rated 8/10 by this guest
BUT, the elevator made so much noise there was no sleeping.
Google, June 2026, rated 1/5 by this guest
Elevators can be very loud so get a room away from them.
Booking network, March 2026, rated 8/10 by this guest
Room condition275Weak spot
While the location is indeed near Times Square, the surrounding area was dirty, and the hotel itself was old and underwhelming.
Google, July 2026, rated 3/5 by this guest
It's an older hotel, but its location is a major plus.
Google, July 2026, rated 4/5 by this guest
Overall it looks to be a old property , elevators definitely need to be revamped
Booking network, August 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,173 Google ratings
Problems guests raised
Raised most: the lift, in 44 of 297 reviews.
The lift44 of 2971 in 7 reviews
Slow elevators, especially at breakfast, are a little tedious, but if you can get a deal here, go.
Google, February 2026, rated 5/5 by this guest
Lift wait times in morning rush....
Booking network, May 2026, rated 10/10 by this guest
Problems in the bathroom20 of 2971 in 15 reviews
In the shower of our room (706) there were leaks, the sofa bed is very uncomfortable, when you sit down you notice the irons on the back.
Google, April 2026, rated 3/5 by this guest
Old style, small sink, rough towels, smelly shower curtain.
Booking network, September 2026, rated 7/10 by this guest
Complaints the hotel left unresolved18 of 2971 in 16 reviews
I complained the first night and they said they will look into it but it was same the second night too.
Booking network, August 2026, rated 2/10 by this guest
Shower is freezing, the front desk has told me three times over the last two hours that someone would be there “in five minutes” to look at it.
Google, October 2026, rated 1/5 by this guest
Unexpected charges and refunds13 of 2971 in 23 reviews
Although The staff is good but the customer service is poor I have been charged 1760 which includes the card deposit whe
Booking network, August 2026, rated 6/10 by this guest
Unaware of additional costs required for the room ie: $300 US cash despite paying for everything prior
Booking network, February 2026, rated 2/10 by this guest
Something broken in the room13 of 2971 in 23 reviews
However, the dishwasher did not dry off properly and was full of water, which made it unusable and inconvenient.
Booking network, May 2026, rated 8/10 by this guest
Did his best but ac was broken so he had to replace the whole unit which he did then he said let it cool down should be good by am !
Google, June 2026, rated 5/5 by this guest
Wi-Fi12 of 2971 in 25 reviews
The WiFi was not working .
Booking network, April 2026, rated 4/10 by this guest
It was a shame the Wi-Fi connection wasn't very good.
Google, October 2026, rated 5/5 by this guest
Serious reports
4 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 297 reviews
No ham and bacon at the brechast
Booking network, May 2026, rated 7/10 by this guest
Someone fell ill1 of 297 reviews
Room so dusty and we all got sick next day, Restroom had flush handle issue, even though they fixed it immediately, not a good thing for such a branded hotel.
Booking network, September 2026, rated 5/10 by this guest
Something stolen1 of 297 reviews
Clothes and items were stolen on both stays (my wife’s new blouses, a custom T-shirt of the family, 7 new pairs of underwear, and a new cap from NASA).
Google, February 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: peeling paint or cracks in 2, dirty surfaces in 2, water leaks in 2 and mould or damp in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (1), restaurant (3), bar (3), bathtub (2), landmark view (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$311 is a typical night, from 297 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $163Dearest month: Dec 2026, $421
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$447
- billabook.com$462
- h-en.reserving.com$478
- travelup.com$480
- businesshotels.com$527
- Super.com$530
- longstaydiscounts.com$530
- clicktrip.com$544
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 40 m away by road, about 1 minute on foot. There are 6 bars or clubs within 200 metres.
- Nearest station1 min walk40 m by road
- Nearest shop: Hashi Market1 min walk62 m by road
- Nearest main road: West 42nd Street268 m
- Times Square6 min walk451 m by road
- The Empire State Building9 min walk675 m by road
- Rockefeller Center12 min walk909 m by road
- The Brooklyn Bridge6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
28 room types, from 30 to 299 m².
- Double Room with Two Double Beds30 m²Sleeps 4Bathtub in its photos
- Corner King Studio with Sofa Bed with City View30 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Queen Studio with Sofa Bed30 m²Sleeps 3Bathtub in its photos
- Studio Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)30 m²Sleeps 4Bathtub
- Studio, 1 King Bed with Sofa bed, Park View30 m²Sleeps 3BathtubA view, going by the room's name
- Studio Suite, 2 Double Beds30 m²Sleeps 4Bathtub
The other 22 room types
- King Studio with Sofa Bed30 m²Sleeps 3Bathtub in its photos
- Studio Suite, 1 King Bed with Sofa bed, City View30 m²Sleeps 3BathtubA view, going by the room's name
- Studio Suite, 1 Queen Bed with Sofa bed30 m²Sleeps 3Bathtub
- Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)30 m²Sleeps 3Bathtub
- Studio Suite, 1 King Bed with Sofa bed30 m²Sleeps 3Bathtub
- Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)30 m²Sleeps 3Bathtub
- King Corner Studio with Sofa Bed and View30 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Studio with Two Double Beds and Adapted Tub - Mobility and Hearing Accessible30 m²Sleeps 4Bathtub
- King Studio with Sofa Bed and Roll-in Shower - Mobility Accessible30 m²Sleeps 3Bathtub in its photos
- Suite, 1 Double Bed46 m²Sleeps 5Bathtub
- Suite, 1 King Bed with Sofa bed (Hearing Accessible)46 m²Sleeps 3Bathtub
- Suite, 1 Double Bed (Hearing Accessible)46 m²Sleeps 5Bathtub
- Suite, 1 King Bed with Sofa bed46 m²Sleeps 3Bathtub
- One-Bedroom King Suite with Sofa Bed46 m²Sleeps 3Bathtub in its photos
- Two-Bedroom Suite59 m²Sleeps 5Bathtub in its photos
- Studio Suite, 2 Double Beds (Mobility Accessible, Tub)299 m²Sleeps 4Bathtub
- King Studio Room with Queen Sofa BedNot statedSleeps 4Bathtub in its photos
- King Studio Suite with Sofa Bed and Empire State ViewNot statedSleeps 3Bathtub in its photosLandmark view
- Studio, 1 Queen Bed with Sofa bed (View)Not statedSleeps 3BathtubA view, going by the room's name
- Studio, 1 King Bed with Sofa bedNot statedSleeps 4Bathtub
- Studio, 1 King Bed with Sofa bed (View)Not statedSleeps 3BathtubA view, going by the room's name
- Queen Studio Suite with Sofa Bed and Empire State ViewNot statedSleeps 3Bathtub in its photosLandmark view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 75 of the 77 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 889 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 89 older, 215 in other languages, 286 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 185 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.