Sheraton New York Times Square Hotel
4-star hotel · Theater District, New York
Long Weekend score
Weak7 serious reports in 295 reviews: a physical hazard (7)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 19% of New York hotels
- 52% of guest comments are praise
- 80% of guest photos show no damage
How this score is made
- Rated higher than 19% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 52% of guest comments are praise. 334 praise, 312 complain. Counts for 30% of the score.
- 80% of guest photos show no damage. 48 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $249 a nighttypical for two, before tax · from $176
- 1 min walkto 53rd Street & 7th Avenue at Southeast Corner station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to Rockefeller Center606 m by road
- A station within walking distance53rd Street & 7th Avenue at Southeast Corner is 38 m away
- Location167 praise · 0 complain
- Food8 praise · 1 complain
Against
- Guest photos show wear and dirt12 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition83 complain · 1 praise
- Staff73 complain · 64 praise
- Cleanliness58 complain · 36 praise
- A slow check-in66 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (167 guests). Weakest: room condition, where 83 of the 84 who mention it complain.
Location1670Strength
great location perfect for trip to city
Booking network, July 2026, rated 10/10 by this guest
This used to he a reasonably good business hotel of you needed to be in midtown.
Tripadvisor, August 2026, rated 3/5 by this guest
Food81Strength
The chicken wings in the restaurant were pretty tasty.
Google, October 2026, rated 2/5 by this guest
We ate in the restaurant which was very good and lovely staff too
Google, September 2026, rated 5/5 by this guest
Beds248Mostly good
The bed in our room was very comfortable but the bathroom was well past its best, with paint peeling off the door.
Tripadvisor, June 2026, rated 3/5 by this guest
Was clean, staff where friendly but the superstar of the place is the mattress.
Tripadvisor, July 2026, rated 5/5 by this guest
Uncomfortable beds, unpleasant staff and not clean
Booking network, September 2026, rated 3/10 by this guest
Staff6473Split
It's a hotel with an excellent location, but the staff isn't very attentive.
Google, September 2026, rated 3/5 by this guest
Old hotel and discourteous staff, small and dirty rooms; you are the one who has to ask for them to be cleaned, just as you are the one who has to ask for towels because it happens that they forget.
Tripadvisor, August 2026, rated 1/5 by this guest
Staff barely smiles or acknowledges, non existence service e.g even for water, need to get coupons, two limited menu restaurants always over crowded.
Google, October 2026, rated 1/5 by this guest
Quiet at night67Split
Nothing good to say...I'm pretty certain there will be a couple more strikeouts before we depart.
Google, August 2026, rated 1/5 by this guest
Our windows faced 7 and 53.
Google, August 2026, rated 5/5 by this guest
Even on the 16th floor, the noise from the street was terrible.
Tripadvisor, June 2026, rated 1/5 by this guest
Cleanliness3658Weak spot
Smelly rooms, very old furniture, dusty rooms and cabinets - changed our rooms 4 times but still same pathetic experience
Booking network, August 2026, rated 3/10 by this guest
Crumbs were all over the floor.
Booking network, June 2026, rated 5/10 by this guest
The gym was dirty and with a lot of equipments broken.
Booking network, June 2026, rated 6/10 by this guest
Room size1025Weak spot
The rooms are very small.
Booking network, August 2026, rated 3/10 by this guest
The room was a bit small, as well as a bathroom and we were located on the second floor when I had asked for a higher floor, and there was a girls teenage sports team on the same floor
Booking network, July 2026, rated 8/10 by this guest
The rooms are quite comfortable, but a bit cramped.
Google, September 2026, rated 5/5 by this guest
Value1025Weak spot
Location is the only reason this hotel costs what it does.
Tripadvisor, August 2026, rated 2/5 by this guest
Got charged an extra USD35 a night for each room to spend in the restaurant or coffee shop which was not mentioned on booking.com but the queues in the morning every day were so bad for these we didn’t get a chance to recoup it.
Booking network, June 2026, rated 2/10 by this guest
Big hotel, good value, fantastic location for theater district and restaurants.
Tripadvisor, June 2026, rated 4/5 by this guest
Breakfast832Weak spot
Lines for the restaurant during breakfast.
Google, October 2026, rated 3/5 by this guest
$40 for breakfast???Location was great though.
Google, August 2026, rated 4/5 by this guest
Breakfast was the worst quality I’ve ever experienced in a hotel.
Booking network, August 2026, rated 9/10 by this guest
Room condition183Weak spot
Needs maintenance/upkeep.
Booking network, July 2026, rated 5/10 by this guest
The hotel is old and outdated, the lobby is crazy feels like a market ,the vendors outside on the sidewalk, we use to stay at this hotel years ago and is is sad to see what has become of it
Booking network, August 2026, rated 1/10 by this guest
Great location, old building with lower standards
Booking network, July 2026, rated 7/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 12,644 Google ratings
Problems guests raised
Raised most: a slow check-in, in 66 of 295 reviews.
A slow check-in66 of 2951 in 4 reviews
Line for reception and breakfast.
Google, August 2026, rated 1/5 by this guest
The check in was painfully slow, the elevators were the worst I have ever used, try getting in a lift with two big cases and the lift takes forever, no line just who can push the hardest.
Google, August 2026, rated 2/5 by this guest
Unexpected charges and refunds64 of 2951 in 5 reviews
They will tell you while checking in that they will charge you $40+ per day and other hidden fees that are not disclosed when you book.
Google, October 2026, rated 1/5 by this guest
150 usd caution not mentioned before booking.
Booking network, July 2026, rated 8/10 by this guest
The lift52 of 2951 in 6 reviews
It was extremely difficult to get an elevator up or down in the morning.
Booking network, July 2026, rated 10/10 by this guest
Lines for check in, breakfast, elevators.
Booking network, August 2026, rated 3/10 by this guest
Complaints the hotel left unresolved29 of 2951 in 10 reviews
Tried complaining but just said they were working on it.
Booking network, July 2026, rated 6/10 by this guest
Response was there’s no one here to bring you ice you need to keep looking.
Google, August 2026, rated 3/5 by this guest
Something broken in the room26 of 2951 in 11 reviews
I had to plug in the sheers to make them work and the face plate came off in my hand as I did it.
Google, October 2026, rated 3/5 by this guest
Swing latch on door was broken.
Booking network, June 2026, rated 7/10 by this guest
Problems in the bathroom25 of 2951 in 12 reviews
In addition we have to use the cleaning services elevator and the bathroom plumbing was leaking.
Google, August 2026, rated 1/5 by this guest
Definitely on the smaller side but fine.We were on the 8th floor and water pressure was meh.
Tripadvisor, October 2026, rated 4/5 by this guest
Serious reports
7 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard7 of 295 reviews
I complained to a manager after checking in to find a big, heavy mirror visibly about to fall off the wall, the safe not working.
Tripadvisor, August 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
12 of the 60 guest photos we checked show damage or dirt (20%).
Guest photos showing damage or dirt12 of 6020%
Of 60 guest photos, 12 show damage or dirt: peeling paint or cracks in 6, dirty surfaces in 2, stains in 2 and crowding in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (1), restaurant (1), bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$249 is a typical night, from 297 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $176Dearest month: Dec 2026, $356
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- trivago.deals$572
- traveluro.com$591
- evendo.com$595
- h-en.reserving.com$609
- wego.com$624
- billabook.com$629
- Booking.com$654
- Expedia$654
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
53rd Street & 7th Avenue at Southeast Corner station is 38 m away by road, about 1 minute on foot. There are 8 bars or clubs within 200 metres.
- Nearest station: 53rd Street & 7th Avenue at Southeast Corner1 min walk38 m by road
- Nearest shop: Heaven On 7th Marketplace2 min walk175 m by road
- Nearest main road: West 57th Street357 m
- Rockefeller Center8 min walk606 m by road
- Times Square9 min walk711 m by road
- The Empire State Building25 min walk1.8 km by road
- The Brooklyn Bridge7.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 23 to 46 m².
- Traditional, Guest room, 1 Queen23 m²Sleeps 2
- Traditional, Guest room, 1 King23 m²Sleeps 2
- Traditional, Guest room, 2 Double23 m²Sleeps 4
- Club level, Guest room, 2 Double, City view, High floor23 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Club level, Guest room, 1 King, City view, High floor23 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- Traditional King Room with Roll-in Shower - Mobility Accessible23 m²Sleeps 2Bathtub in its photos
The other 12 room types
- Room, 1 King Bed23 m²Sleeps 2
- Superior, Guest room, 1 King, High floor23 m²Sleeps 2
- Traditional Queen Room with Adapted Tub - Mobility and Hearing Accessible23 m²Sleeps 2Bathtub
- Room, 2 Double Beds23 m²Sleeps 4
- Superior King Room with Adapted Tub - Mobility and Hearing Accessible/High Floor23 m²Sleeps 2Bathtub
- Traditional Double Room with Two Double Beds and Roll-in Shower - Mobility Accessible23 m²Sleeps 4Bathtub in its photos
- Premier, Guest room, 2 Double, City view, High floor23 m²Sleeps 4A view, going by the room's name
- Traditional King Room with Adapted Tub - Mobility and Hearing Accessible23 m²Sleeps 2Bathtub
- Traditional Double Room with Two Double Beds and Adapted Tub - Mobility and Hearing Accessible23 m²Sleeps 4Bathtub
- Premier, Guest room, 1 King, City view, High floor23 m²Sleeps 2A view, going by the room's name
- Superior, Guest room, 2 Double, High floor24 m²Sleeps 4Bathtub in its photos
- Executive Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed46 m²Sleeps 3Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.6 out of 10. Only 19% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 83 of the 84 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 835 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 112 older, 139 in other languages, 287 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 152 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.