The New York EDITION
5-star hotel · Flatiron District, New York
Long Weekend score
GoodNo serious reports. in 206 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 72% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 363 praise, 140 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $758 a nighttypical for two, before tax · from $571
- 3 min walkto the nearest station
- 206 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to the Empire State Building918 m by road
- A station within walking distanceA station is 194 m away
- Empire State Building view9 guest photos show it
- Location79 praise · 0 complain
- Views36 praise · 4 complain
Against
- Value27 complain · 4 praise
- Room conditioncomplaints rising: 7.0 in 100 a year ago, 11.3 now19 complain · 19 praise
- Unexpected charges and refundscomplaints falling: 8.0 in 100 a year ago, 3.8 now12 of 206 guests
- Complaints the hotel left unresolvedcomplaints falling: 6.0 in 100 a year ago, 3.8 now10 of 206 guests
- Something broken in the room10 of 206 guests
What guests reported
What guests say
206 reviews from the last 2 years. Most praised: staff (115 guests). Weakest: value, where 27 of the 31 who mention it complain.
Location790Strength
Lobby layout is quirky 🌀, but location is perfect—walk to shops 🛍️, restaurants 🍴, and coffee ☕, all without Midtown madness.
Google, January 2026, rated 5/5 by this guest
Nice hotel, with all the amenities and a great location.
Google, September 2026, rated 5/5 by this guest
Beds140Strength
It's a good location and the bed was very comfortable.
Google, December 2025, rated 2/5 by this guest
The bed was so comfortable and even the TV was easy to use.
Tripadvisor, October 2026, rated 5/5 by this guest
Views364Strength
We received a complimentary room upgrade with a beautiful view of the city.
Google, January 2026, rated 5/5 by this guest
Id say the best thing that happened to us was a complimentary upgrade to one of the most expensive flatiron suites facing the beautiful empire state building.
Tripadvisor, December 2025, rated 5/5 by this guest
Room was basically haunted and no window or light even tho I paid for a high up room
Booking network, January 2025, rated 4/10 by this guest
Food244Strength
Drinks in the lounge are a must.
Tripadvisor, September 2026, rated 5/5 by this guest
The bar and restaurant in the hotel are wonderful, one of the best meals we've ever had.
Google, April 2026, rated 5/5 by this guest
The chicken liver pate was quite acidic.
Booking network, August 2025, rated 10/10 by this guest
Staff11544Mostly good
Front desk staff very good.
Tripadvisor, December 2025, rated 3/5 by this guest
the rooms are beautiful, the lounge is energetic, the staff is incredible!
Google, December 2025, rated 5/5 by this guest
Chintzy cheap Marriott furnishings, sad lobby, unhappy front desk staff, room service coffee that reeks of plastic, jack hammers and construction tape to greet you at the front door, $6k for a tiny suite 4 nights - that about sums it up
Tripadvisor, June 2026, rated 1/5 by this guest
Cleanliness2712Mostly good
A very pleasant stay with a clean and inviting atmosphere.
Google, January 2026, rated 5/5 by this guest
I have to give huge credit to the staff, specifically all of housekeeping and Joey and Francisco.
Google, October 2025, rated 5/5 by this guest
The room was dusty, tv didn’t work on the first night, the rooms have seen better days as well, suffering from
Tripadvisor, January 2026, rated 3/5 by this guest
Room size2918Mostly good
The staff was wonderfully attentive and took great care of us, our room was spacious with a lovely view due to a nice upgrade, and we really enjoyed the food at The Clocktower in the mornings.
Google, November 2025, rated 5/5 by this guest
Rooms are slightly bigger than most in the City.
Google, March 2026, rated 4/5 by this guest
Rooms a little small but well appointed
Google, September 2026, rated 2/5 by this guest
Quiet at nightcomplaints rising: 4.0 in 100 a year ago, 7.5 now1612Split
The air conditioning in our room was also a genuine issue, it was quite loud and did not seem to cool effectively; even set low, the room stayed warmer than we would have liked.
Google, September 2026, rated 3/5 by this guest
Unfortunately, my stay was let down by the noise.
Google, October 2025, rated 3/5 by this guest
The heating and ventilation system was extremely loud, making it difficult to relax or sleep properly.
Google, December 2025, rated 1/5 by this guest
Room conditioncomplaints rising: 7.0 in 100 a year ago, 11.3 now1919Split
I got the impression that the rooms are quite worn.
Google, July 2026, rated 3/5 by this guest
4 stars only because the hotel is starting to show its age with signs of wear in the lobby, furniture, carpets in hallways, etc.
Google, June 2026, rated 4/5 by this guest
bathrooms are outdated & similar to what one might find in a motel 6 except for the glass work & Le Labo soaps.
Google, May 2026, rated 2/5 by this guest
Value427Weak spot
Nice but not worth the price in my opinion.
Google, December 2025, rated 4/5 by this guest
Decent rooms, but it doesn't justify the price.
Google, March 2026, rated 2/5 by this guest
Definitely not worth the over $1k price tag!!
Google, April 2025, rated 1/5 by this guest
Too few mentions to judge: breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,385 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 12 of 206 reviews.
Unexpected charges and refundscomplaints falling: 8.0 in 100 a year ago, 3.8 now12 of 2061 in 17 reviews
Destination fee is obviously not great.
Google, May 2026, rated 1/5 by this guest
System also continuously generated erroneous charges and nontransparent which led to a headache for me to clarify - this included them trying to add charges after check out that were different from what was finalized when I checked out (not room damages, but rather random charges that they argued…
Google, August 2026, rated 2/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 6.0 in 100 a year ago, 3.8 now10 of 2061 in 21 reviews
I raised a complaint, but the response was not satisfactory.
Google, April 2026, rated 1/5 by this guest
Requests were unfulfilled, and worse yet, they lacked the courtesy of acknowledging if there was something they were unable to do, which would allow guests to make a different hotel selection.
Tripadvisor, March 2026, rated 2/5 by this guest
Something broken in the room10 of 2061 in 21 reviews
I instead used a trashcan, filled it in the sink and poured it in the bowl to flush the toilet.
Google, May 2025, rated 3/5 by this guest
Curtains were off the rail and the track was broken/stuck, couldn’t close and turn down service and the front desk (whom I’ve reported it to) ignored it.
Google, July 2025, rated 2/5 by this guest
A slow check-incomplaints rising: 4.0 in 100 a year ago, 5.7 now10 of 2061 in 21 reviews
The front desk decided in the morning to not honor the late checkout I was guaranteed at check in.
Google, November 2025, rated 1/5 by this guest
We arrived at 4:05 pm for a 4:00 check in, and our room was not ready.
Google, December 2025, rated 3/5 by this guest
The liftcomplaints falling: 7.0 in 100 a year ago, 1.9 now9 of 2061 in 23 reviews
It takes 10-12 mins for the elevators to appear on any floor or the lobby.
Google, September 2025, rated 5/5 by this guest
Most importantly, the elevators took forever to come every day of my visit, delaying transit to work in the morning regularly.
Google, August 2025, rated 4/5 by this guest
Serious reports
None found in 206 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: bar (5), bathtub (1), landmark view (9).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$758 is a typical night, from 302 dates checked in the coming year.
Weekends cost 14% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $581Dearest month: Dec 2026, $1,161
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$875
- hotelscombined.com$875
- Expedia$941
- Booking.com$941
- Tripadvisor$941
- Hotels.com$941
- Priceline$941
- Trip.com$941
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 194 m away by road, about 3 minutes on foot.
- Nearest main road: Park Avenue South127 m
- Nearest shop: Salt & Pepper Gourmet2 min walk152 m by road
- Nearest station3 min walk194 m by road
- The Empire State Building12 min walk918 m by road
- Times Square24 min walk1.8 km by road
- Rockefeller Center30 min walk2.3 km by road
- The Brooklyn Bridge4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
23 room types, from 25 to 125 m².
- Guest Room25 m²Sleeps 21 super-king bed + 1 Queen bed
- Superior King Room with City View25 m²Sleeps 2Landmark view
- King or Queen Room - Hearing Accessible25 m²Sleeps 2
- Room (Mobility Accessible, Roll-in Shower)25 m²Sleeps 21 Queen Bed
- King or Queen Room with Roll-in Shower - Mobility Accessible25 m²Sleeps 2
- King Room - Hearing Accessible26 m²Sleeps 2
The other 17 room types
- Deluxe King Room with City View31 m²Sleeps 2Landmark view
- Deluxe King Room with City View and Roll-in Shower - Mobility Accessible31 m²Sleeps 2A view, going by the room's name
- Deluxe King Room with Roll-in Shower and Empire/Madison View - Mobility Accessible/Club Lounge Access31 m²Sleeps 2A view, going by the room's name
- Loft with City View38 m²Sleeps 31 super-king bedLandmark view
- Studio, 1 King Bed (View)38 m²Sleeps 3A view, going by the room's name
- Studio (Mobility Accessible, Roll-in Shower)38 m²Sleeps 31 King bed
- Suite, 1 King Bed, City View46 m²Sleeps 3BathtubA view, going by the room's name
- Loft (Mobility Accessible, Roll-in Shower)46 m²Sleeps 31 King bed
- King Loft Studio with City View and Roll-in Shower - Mobility Accessible46 m²Sleeps 3A view, going by the room's name
- Loft Suite with City View46 m²Sleeps 31 super-king bedBathtubLandmark view
- King Loft Suite with City View and Roll-in Shower - Mobility Accessible46 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Penthouse Suite125 m²Sleeps 31 super-king bedBathtub
- Suite (Madison Suite)Not statedSleeps 31 King bed
- Suite (Flatiron Suite)Not statedSleeps 31 King bed
- Studio (Mobility Accessible, Tub)Not statedSleeps 31 King bed
- Family Suite, 2 BedroomsNot statedSleeps 5
- Suite (Park Suite)Not statedSleeps 31 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 27 of the 31 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
206 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 457 most recent reviews from Google, Tripadvisor and the Booking network. 206 of them describe a stay in the last 2 years and are the ones counted here; the rest were 152 older, 3 in other languages, 89 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 16 of its 200 newest Google reviews.
- 20 in every 100 reviews thank a staff member by name.
- 30 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.