The Ritz-Carlton New York, NoMad
5-star hotel · NoMad, New York
Long Weekend score
GoodNo serious reports. in 173 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 82% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 82% of guest comments are praise. 348 praise, 78 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,256 a nighttypical for two, before tax · from $760
- 1 min walkto 28th Street station
- 173 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to the Empire State Building620 m by road
- A station within walking distance28th Street is 37 m away
- Views62 praise · 3 complain
- Location45 praise · 0 complain
- Food44 praise · 1 complain
Against
- Valuecomplaints rising: 4.6 in 100 a year ago, 7.0 now10 complain · 4 praise
- Complaints the hotel left unresolvedcomplaints rising: 5.7 in 100 a year ago, 16.3 now19 of 173 guests
- A slow check-incomplaints rising: 0.0 in 100 a year ago, 9.3 now8 of 173 guests
What guests reported
What guests say
173 reviews from the last 2 years. Most praised: staff (108 guests).
Location450Strength
Amazing experience with this perfect location.
Google, July 2026, rated 5/5 by this guest
Great location, great Hotel.
Booking network, December 2025, rated 10/10 by this guest
Food441Strength
The restaurants are fantastic, the rooftop is incredible, and the overall atmosphere has exactly the sophisticated, energetic NYC vibe I love.
Google, August 2026, rated 5/5 by this guest
We loved our meal at Bazaar Meat by Jose Andres, chef Victor and team have created a really special experience.
Tripadvisor, January 2026, rated 5/5 by this guest
I ordered a glass of Sancerre but when it arrived I realized that it was room temperature.
Tripadvisor, January 2026, rated 1/5 by this guest
Views623Strength
Room had a view like no other....all the way downtown with vistas of the entire lower part of Manhattan.
Tripadvisor, January 2026, rated 5/5 by this guest
Room views are incredible so I’m elated I decided to stay again and will be back.
Tripadvisor, March 2026, rated 5/5 by this guest
We were given the worst room in the hotel looking out at a cooling tower.
Tripadvisor, October 2026, rated 2/5 by this guest
Room condition275Mostly good
The rooms are, quite simply, perfect, beautifully designed, modern, and thoughtfully done, the kind of space you settle into immediately.
Google, September 2026, rated 5/5 by this guest
As of 2026, the hotel is quite modern and appears recently renovated / constructed.
Google, April 2026, rated 5/5 by this guest
Bar furniture sofas were kinda torn and old
Booking network, May 2025, rated 8/10 by this guest
Staffcomplaints rising: 10.3 in 100 a year ago, 30.2 now10835Mostly good
Shout out to Kevin who always remembers my name - I tell people how kind he is and what a great place to stay this is.
Google, April 2026, rated 5/5 by this guest
appreciated the welcoming staff.
Tripadvisor, July 2026, rated 5/5 by this guest
stayed here a handful of times it’s a wonderful hotel but the problem can be with the staff and their communication skills, especially with the rooftop and the hostess informing me that I can’t come in because I have a T-shirt on which is ridiculous for a hotel bar.
Google, July 2026, rated 2/5 by this guest
Cleanlinesscomplaints rising: 1.1 in 100 a year ago, 7.0 now197Mostly good
The rooms are clean and modern.
Google, October 2025, rated 5/5 by this guest
Housekeeping kept everything immaculate, and the overall atmosphere was calm and relaxing.
Google, November 2025, rated 5/5 by this guest
Bedding and towels were replaced, but everything else - from messy cables to trash and clothing items - was left untouched.
Google, November 2025, rated 2/5 by this guest
Beds83Mostly good
The bed was very comfortable, and the view from my room was truly outstanding.
Tripadvisor, May 2025, rated 5/5 by this guest
Every detail feels intentional, from the decor to the comfort of the beds.
Google, July 2025, rated 5/5 by this guest
The bad - The bedding was uncomfortable such that I only got 2 hours sleep and woke with a sore neck.
Tripadvisor, February 2025, rated 2/5 by this guest
Room size146Mostly good
Room was so spacious for NYC and had the most unreal view of lower manhattan right from our bed.
Tripadvisor, May 2026, rated 5/5 by this guest
The rooms that I had on my stay were large and had a sofa and table.
Google, April 2026, rated 5/5 by this guest
Elegant rooms and top-tier service, though room sizes feel tight for the price and the surrounding area can be busy and noisy.
Google, December 2025, rated 5/5 by this guest
Breakfast73Mostly good
I enjoyed breakfast at the restaurant and drinks at the bar but would recommend arriving early because it does get packed.
Tripadvisor, October 2024, rated 5/5 by this guest
Amazing views from the room,the breakfast on top floor is excellent,the one downstairs not so much.
Booking network, January 2025, rated 10/10 by this guest
Nowhere to have a good breakfast in the hotel.
Booking network, October 2024, rated 7/10 by this guest
Quiet at night105Mostly good
It was so easy to get everywhere, but the hotel itself felt like a calm, luxurious retreat from the city buzz.
Tripadvisor, October 2025, rated 5/5 by this guest
The Club Lounge is another standout: highly attentive and engaged attendants who maintain a peaceful environment whether to work or just relax.
Tripadvisor, July 2026, rated 3/5 by this guest
Instead, it’s insanely loud, like concert inside your room loud.
Google, August 2026, rated 1/5 by this guest
Valuecomplaints rising: 4.6 in 100 a year ago, 7.0 now410Weak spot
The hotel is stylish, offers a chic bar scene, and a great location but the service simply doesn’t live up to the Ritz-Carlton name or the price point.
Tripadvisor, November 2025, rated 3/5 by this guest
The Nomad RC is well justified for the quality of the stay it provides and its incredible facilities and F&B options.
Tripadvisor, January 2025, rated 5/5 by this guest
BUT - The value is unmatched.
Tripadvisor, August 2025, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 666 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 19 of 173 reviews.
Complaints the hotel left unresolvedcomplaints rising: 5.7 in 100 a year ago, 16.3 now19 of 1731 in 9 reviews
Imagine waking up at 6:00am calling to ask for coffee capsules for the in-room coffee machine, then being completely ignored.
Google, August 2026, rated 1/5 by this guest
But the AC had a really high pitch squeak that the maintenance guy was trying to gaslight me that it is normal for the AC to squeak.
Tripadvisor, November 2025, rated 4/5 by this guest
A slow check-incomplaints rising: 0.0 in 100 a year ago, 9.3 now8 of 1731 in 22 reviews
My only complaint is that our rooms were not ready upon arrival even though we were there fairly late in the afternoon.
Tripadvisor, January 2026, rated 4/5 by this guest
Because we did not have a physical credit card for the deposit (only digital cards), the hotel refused to give us the room.
Google, December 2025, rated 1/5 by this guest
Problems in the bathroom6 of 1731 in 29 reviews
For example, no call for check in which was late, clogged shower drain, handles falling off tub, no cleaning service one day for no reason, small gym, wood paneling peeling in the rooms, staff opens entry doors for you maybe 30% of the time and if you aren’t somewhat strong you can’t get in.
Google, March 2026, rated 3/5 by this guest
The bathroom handle fell off during the stay, visible water stains on a corner of the ceiling, and the tv completely broke when i was trying to watch a sports game.
Google, May 2026, rated 2/5 by this guest
Heating and air conditioning5 of 1731 in 35 reviews
Instead, we went to our room and unfortunately, yet again another big surprise there was no air conditioning it was disgustingly hot.
Google, July 2025, rated 5/5 by this guest
• Temperature issues: The entire property was uncomfortably warm.
Tripadvisor, July 2025, rated 1/5 by this guest
Something broken in the room5 of 1731 in 35 reviews
We had a minor snafu with the lock on our door malfunctioning multiple times, but the hotel handled it very well.
Tripadvisor, July 2025, rated 5/5 by this guest
Serious reports
None found in 173 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (7), bathtub (2), event space (2).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$1,256 is a typical night, from 305 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $897Dearest month: Sep 2027, $1,796
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$1,413
- traveluro.com$1,465
- Expedia$1,526
- Booking.com$1,526
- Hotels.com$1,526
- Tripadvisor$1,526
- Priceline$1,526
- Trip.com$1,526
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
28th Street station is 37 m away by road, about 1 minute on foot. There are 12 bars or clubs within 200 metres.
- Nearest station: 28th Street1 min walk37 m by road
- Nearest shop: 28 Up Inc.1 min walk56 m by road
- Nearest main road: West 34th Street457 m
- The Empire State Building8 min walk620 m by road
- Times Square17 min walk1.2 km by road
- Rockefeller Center23 min walk1.8 km by road
- The Brooklyn Bridge5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
40 room types, from 37 to 172 m².
- King Room - Low Floor37 m²Sleeps 2
- Hudson King Room - High Floor37 m²Sleeps 2
- Hudson King Room - High Floor/Club Level37 m²Sleeps 2
- Hudson King Room - High Floor/Hearing Accessible37 m²Sleeps 2
- King Room - Hearing Accessible/High Floor37 m²Sleeps 2
- Manhattan King Room with Tub - High Floor/Mobility Accessible39 m²Sleeps 2Bathtub
The other 34 room types
- Superior King Room - Hearing Accessible/Low Floor39 m²Sleeps 2
- Superior King Room with Adapted Tub - Mobility Accessible39 m²Sleeps 2Bathtub
- Manhattan King Club Room with Tub - Club Level/Mobility Accessible39 m²Sleeps 2Bathtub
- Manhattan King Room with Roll-In Shower - High Floor - Mobility Accessible39 m²Sleeps 2
- Superior King Room - Hearing Accessible39 m²Sleeps 2
- Superior King Room - Low Floor39 m²Sleeps 2Bathtub
- Manhattan King Room - High Floor39 m²Sleeps 2Bathtub
- Manhattan King Room - High Floor/Club Level39 m²Sleeps 2Bathtub
- Manhattan King Room - Hearing Accessible/High Floor39 m²Sleeps 2
- Superior King Room with Adapted Tub - Mobility Accessible39 m²Sleeps 2
- Empire State Double Room with Two Double Beds - High Floor46 m²Sleeps 4
- Skyline King Room - High Floor46 m²Sleeps 2Bathtub
- Empire State Club Double Room with Roll-In Shower - Club Level/Mobility/Hearing Accessible46 m²Sleeps 2
- Superior Double Room with Two Double Beds - Low Floor46 m²Sleeps 4
- Deluxe King Room - Low Floor46 m²Sleeps 2Bathtub
- Empire State Double Room with Two Double Beds - High Floor/Club Level46 m²Sleeps 2
- Skyline Double Room with Two Double Beds - High Floor52 m²Sleeps 4Bathtub
- Skyline Double Room with Two Double Beds - High Floor/Club Level52 m²Sleeps 2Bathtub
- Skyline Double Room with Two Double Beds - Hearing Accessible/High Floor52 m²Sleeps 4
- Skyline Double Room - High Floor/Hearing Accessible53 m²Sleeps 4
- Deluxe King Room with Adapted Tub - Mobility Accessible53 m²Sleeps 2Bathtub
- NoMad One-Bedroom King Suite with Sofa Bed and Tub - Mobility/Hearing Accessible74 m²Sleeps 4Bathtub
- Madison One Bedroom King Suite - High Floor74 m²Sleeps 4Bathtub
- Madison One Bedroom King Suite - Club Level74 m²Sleeps 2Bathtub
- NoMad One-Bedroom King Suite - Low Floor74 m²Sleeps 4Bathtub
- Liberty One Bedroom King Suite - High Floor79 m²Sleeps 2Bathtub
- Liberty One Bedroom King Suite - Club Level79 m²Sleeps 2Bathtub
- Liberty One-Bedroom King Suite with Sofa Bed and Roll-In Shower - High Floor/Mobility/Hearing Accessible79 m²Sleeps 2
- One-Bedroom King Penthouse - High Floor88 m²Sleeps 2
- Madison Two Bedroom Suite - High Floor121 m²Sleeps 8
- Liberty Two Bedroom Suite - High Floor131 m²Sleeps 8
- Fifth Avenue Two-Bedroom Penthouse with Downtown View163 m²Sleeps 6A view, going by the room's name
- Executive Two-Bedroom Penthouse with Downtown View172 m²Sleeps 6A view, going by the room's name
- The Ritz-Carlton Suite with Skyline View - Club Level/Top-FloorNot statedSleeps 2Not statedA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 10 of the 14 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
173 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 398 most recent reviews from Google, Tripadvisor and the Booking network. 173 of them describe a stay in the last 2 years and are the ones counted here; the rest were 70 older, 2 in other languages, 140 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 96 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 29 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.