Heritage Hotel New York City
3-star hotel · Flatiron District, New York
Long Weekend score
WeakNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 17% of New York hotels
- 71% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 17% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 71% of guest comments are praise. 586 praise, 237 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $171 a nighttypical for two, before tax · from $123
- 3 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to the Empire State Building841 m by road
- A station within walking distanceA station is 208 m away
- Location220 praise · 0 complain
- Staff160 praise · 12 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition54 complain · 4 praise
- Room size52 complain · 11 praise
- Quiet at night32 complain · 16 praise
- Views13 complain · 8 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (220 guests). Weakest: room condition, where 54 of the 58 who mention it complain.
Location2200Strength
Super friendly staff, very comfortable rooms, and a stellar location, 20 minutes or less from all sorts of restaurants and landmarks.
Google, August 2026, rated 5/5 by this guest
The location was perfect for all of our plans around Manhattan, and the staff was incredibly helpful and attentive to our needs.
Tripadvisor, July 2026, rated 5/5 by this guest
Staff16012Strength
Staff was friendly and location was good.
Booking network, November 2025, rated 8/10 by this guest
The staff were kind and courteous.
Booking network, December 2025, rated 10/10 by this guest
And staff was not helpful and were so rude .
Booking network, August 2026, rated 1/10 by this guest
Beds3710Mostly good
Room was clean & bed comfortable.
Booking network, August 2026, rated 9/10 by this guest
Bed was comfy and room was clean
Booking network, July 2026, rated 8/10 by this guest
The beds are uncomfortable and can be moved easily.
Google, April 2026, rated 3/5 by this guest
Cleanliness7736Mostly good
A clean hotel with lovely staff who were happy to help.
Booking network, August 2026, rated 8/10 by this guest
Great location, great staff, nice clean rooms.
Tripadvisor, May 2026, rated 5/5 by this guest
The room was very tired, the window was filthy, the aircon box wedged in the window was exceptionally noisy.
Booking network, June 2026, rated 3/10 by this guest
Value5328Mostly good
Value-great price for location
Tripadvisor, March 2026, rated 5/5 by this guest
Bathroom was incredibly small but ultimately it was a very reasonable price for manhattan so you have to manage expectations
Booking network, August 2026, rated 7/10 by this guest
The price to stay there does not match the quality
Booking network, June 2026, rated 5/10 by this guest
Views813Weak spot
Good location, good value for the price, room had good amenities (e.g.
Booking network, August 2026, rated 7/10 by this guest
A nice comfortable room with a bed in the middle of Manhattan.
Booking network, May 2026, rated 8/10 by this guest
Dated, no view from my room no wardrobe
Booking network, April 2026, rated 7/10 by this guest
Quiet at night1632Weak spot
The only down thing is the walls are thin and you can hear someone coughing in the next room and the elevators really small.
Tripadvisor, July 2026, rated 4/5 by this guest
Walls were really thin and I could hear the people in the next room talking.
Booking network, July 2026, rated 7/10 by this guest
Small room and you can hear the people from the room next to you.
Booking network, December 2025, rated 7/10 by this guest
Room size1152Weak spot
Vi boede lidt for trangt.
Booking network, December 2025, rated 6/10 by this guest
A little outdated and small, but always clean!
Booking network, April 2026, rated 10/10 by this guest
Very small and old has not changed in years since we were last there
Booking network, March 2026, rated 7/10 by this guest
Room condition454Weak spot
It’s old, not very well maintained.
Booking network, January 2026, rated 4/10 by this guest
The building and the room are old but everything is clean and works well.
Google, September 2026, rated 5/5 by this guest
Both rooms were super clean and comfortable, the bathrooms were almost looking new !
Booking network, August 2026, rated 9/10 by this guest
Too few mentions to judge: breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,386 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 20 of 298 reviews.
Heating and air conditioning20 of 2981 in 15 reviews
the AC/Heater was unpleasant to keep adjusting.
Booking network, March 2026, rated 6/10 by this guest
The heat kind of worked, but we were freezing.
Booking network, December 2025, rated 7/10 by this guest
Unexpected charges and refunds14 of 2981 in 21 reviews
They falsely accused my girlfriend and I of smoking in the room, and they proceeded to keep our deposit hostage.
Google, February 2026, rated 1/5 by this guest
I paid over $1,200 and hotel refused to refund any amount or even comp for future stay.
Google, November 2025, rated 1/5 by this guest
Problems in the bathroom14 of 2981 in 21 reviews
I was in a room with 4 people (2 beds) and the room was very cramped, our fridge didn’t work, there was no lock on our bathroom door, the toilets blocked very easily, the TV was half normal half static, and the room was extremely cold because the hot air fan stunk.
Google, March 2026, rated 3/5 by this guest
No hot water, slightly shabby hallways, chipped paint on for door jams, table/desk that wobbled when you leaned on it, hollow core doors that only lock when you slam them
Booking network, November 2025, rated 5/10 by this guest
The lift14 of 2981 in 21 reviews
The elevators are quite slow.
Booking network, June 2026, rated 6/10 by this guest
Very noisy air conditioner and slow lift
Booking network, August 2026, rated 7/10 by this guest
Complaints the hotel left unresolved11 of 2981 in 27 reviews
We did inform reception but no one came to fix it.
Booking network, May 2026, rated 8/10 by this guest
The staff keep making promises, but the issue remains unresolved.
Booking network, August 2026, rated 1/10 by this guest
Something broken in the room9 of 2981 in 33 reviews
General was good, the window of the room I guess shpuld be fixed
Booking network, May 2026, rated 8/10 by this guest
The service at both the reception and the room was good, but I repeatedly had to go to the receptionist to reactivate my key card so I could open the door.
Google, December 2025, rated 4/5 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: peeling paint or cracks in 7, dirty surfaces in 7, stains in 6 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$171 is a typical night, from 303 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $123Dearest month: Dec 2026, $371
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- innsight.com$441
- Super.com$484
- Booking.com$488
- Vio.com$493
- deals.etrip.net$493
- deals.goseek.com$497
- hotelsinamerica.com$521
- Expedia$530
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 208 m away by road, about 3 minutes on foot. There are 11 bars or clubs within 200 metres.
- Nearest shop: Eataly2 min walk176 m by road
- Nearest station3 min walk208 m by road
- Nearest main road: Park Avenue South435 m
- The Empire State Building11 min walk841 m by road
- Times Square21 min walk1.6 km by road
- Rockefeller Center28 min walk2.1 km by road
- The Brooklyn Bridge5.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 18 to 32 m².
- King Room - Smoking18 m²Sleeps 2Bathtub
- Standard Twin Room19 m²Sleeps 2Bathtub
- Petite Quad19 m²Sleeps 42 Double bedBathtub in its photos
- Quadruple Room - Smoking19 m²Sleeps 42 Double bedBathtub in its photos
- King Room - Non-Smoking19 m²Sleeps 2Bathtub
- Standard Triple Room20 m²Sleeps 33 Twin bedBathtub in its photos
The other 4 room types
- Deluxe King Room20 m²Sleeps 2Bathtub in its photos
- Quadruple Room20 m²Sleeps 42 Double bedBathtub in its photos
- Deluxe Quadruple Room23 m²Sleeps 42 Double bedBathtub
- Family Suite32 m²Sleeps 62 Double bed + 1 super-king bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.5 out of 10. Only 17% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
46 Google reviewers ticked "Quiet", yet 32 guests complain about noise.
If room condition matters to you
Here, 54 of the 58 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 892 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 129 older, 181 in other languages and 284 with a score but no words.
- The hotel replied to 199 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.