W New York - Times Square
4-star hotel · Theater District, New York
Long Weekend score
Weak1 serious report in 296 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 26% of New York hotels
- 69% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 26% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 69% of guest comments are praise. 432 praise, 196 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $440 a nighttypical for two, before tax · from $190
- 1 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 4 min walk to Times Square282 m by road
- A station within walking distanceA station is 63 m away
- Location153 praise · 0 complain
- Beds19 praise · 2 complain
- Food15 praise · 2 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints rising: 11.7 in 100 a year ago, 20.1 now53 complain · 6 praise
- Quiet at nightcomplaints rising: 6.5 in 100 a year ago, 13.7 now35 complain · 5 praise
- Value21 complain · 4 praise
- Room sizecomplaints rising: 3.9 in 100 a year ago, 5.9 now16 complain · 13 praise
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (153 guests). Weakest: room condition, where 53 of the 59 who mention it complain.
Location1530Strength
Best location in NYC if you like the hustle/bustle of Times Square excitement.
Google, July 2026, rated 5/5 by this guest
Recommend this hotel for the location and staff.
Google, January 2026, rated 4/5 by this guest
Beds192Strength
Our room had a very comfortable bed and beautiful views from the 46th floor.
Google, May 2026, rated 4/5 by this guest
Bed was very comfortable; slept great.
Google, December 2025, rated 4/5 by this guest
Room was spacious like for New York, bed was comfortable, pillow can be better, it's already time to change them.
Booking network, January 2026, rated 9/10 by this guest
Food152Strength
Our room was ready early like we requested and room service was good and came quickly.
Google, May 2026, rated 5/5 by this guest
Room service exceeded all expectations!
Google, June 2026, rated 5/5 by this guest
Very tired, the lobby is awful, no executive lounge, the rooms are very tired and there is no way to make coffee in your room and a crappy coffee from the restaurant downstairs is $6 for a small coffee.
Google, July 2026, rated 3/5 by this guest
Views286Mostly good
We had spectacular view of Times Square from our room.
Google, May 2026, rated 4/5 by this guest
Our View From The 37th Floor Onto TimeSquare Was Breathtaking.
Google, September 2026, rated 5/5 by this guest
We did not get the view we expected but it was ok
Booking network, September 2025, rated 8/10 by this guest
Staffcomplaints rising: 5.2 in 100 a year ago, 13.7 now13734Mostly good
The elevator system is mildly confusing, but the associates will definitely help you get around if you don't know where to go.
Google, July 2026, rated 5/5 by this guest
Over all excellent for what I needed and friendly staff, clean rooms easy access.
Booking network, February 2026, rated 9/10 by this guest
They didn't offer a solution, and even though I had paid in advance, they didn't respect my request.
Google, December 2025, rated 1/5 by this guest
Cleanlinesscomplaints rising: 2.6 in 100 a year ago, 8.7 now4921Mostly good
It felt very boujee and clean.
Booking network, December 2025, rated 10/10 by this guest
It well located with a beautiful ambiance and the staff are very friendly and helpful, rooms and clean and well equipped and the location is worth way you pay.
Google, July 2026, rated 5/5 by this guest
Con: Room is small for 2 full size beds room, major issue with bathroom, not W hotel standard , should replace dated toilet bowl with dirt spots ( not supposed with W hotel standard)
Google, September 2026, rated 3/5 by this guest
Room sizecomplaints rising: 3.9 in 100 a year ago, 5.9 now1316Split
Rooms are small but modern and perfectly reasonable.
Tripadvisor, August 2026, rated 4/5 by this guest
The room was a bit small but that’s just how New York is.
Google, January 2026, rated 5/5 by this guest
Very dated, wear and tear on furniture and in bathroom.
Google, February 2026, rated 3/5 by this guest
Breakfast36Weak spot
Breakfast could only be taken in your room and was a bit hit and miss (more miss for me).
Google, August 2026, rated 4/5 by this guest
If you are at the Bonvoy elite level that would qualify you for breakfast, you may be disappointed You will have an option of a roll, a small cereal box like you had as a snack when you were a kid, a drink options and not much else You can buy eggs, pancakes, avocado toast for $14.
Tripadvisor, March 2026, rated 2/5 by this guest
As for breakfast, it was very disappointing.
Booking network, September 2025, rated 6/10 by this guest
Value421Weak spot
A very mediocre property with a high price tag.
Google, December 2025, rated 2/5 by this guest
Location is great, but expensive and not worth the money.
Booking network, November 2025, rated 4/10 by this guest
very expensive, not worth
Booking network, December 2025, rated 6/10 by this guest
Quiet at nightcomplaints rising: 6.5 in 100 a year ago, 13.7 now535Weak spot
Very old hotel, noisy rooms, and an outdated, rusty gym with just a few pieces of equipment and no machines.
Google, December 2025, rated 1/5 by this guest
Room was nice—but street noise even in 48th floor room was terrible.
Google, September 2026, rated 3/5 by this guest
The cops spamming their sirens like a bored parrot with a bell in it's cage until 3AM every night can go to hell though.
Google, December 2025, rated 5/5 by this guest
Room conditioncomplaints rising: 11.7 in 100 a year ago, 20.1 now653Weak spot
The room looks a little outdated and I will say it’s more of a 3 1/2 star hotel.
Booking network, April 2026, rated 7/10 by this guest
Not yet renovated so a bit tired overall, but lovely staff and a good experience.
Tripadvisor, March 2026, rated 4/5 by this guest
However it’s really looking its age and doesn’t appear to be having much spent in upkeep.
Tripadvisor, June 2026, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,748 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 21 of 296 reviews.
Unexpected charges and refundscomplaints rising: 3.9 in 100 a year ago, 8.2 now21 of 2961 in 14 reviews
They might hit you with extra charges without warning.
Google, February 2026, rated 1/5 by this guest
The same night and only night we stopped and had a drink in the bar and they got the bill wrong.
Booking network, June 2026, rated 7/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.3 in 100 a year ago, 8.7 now20 of 2961 in 15 reviews
I complained in the morning and 14 hours later it was still there.
Google, September 2026, rated 1/5 by this guest
Calling concierge - no one answers.
Google, June 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 2.6 in 100 a year ago, 6.8 now17 of 2961 in 17 reviews
The bathroom vent did not work and there is no microwave to use in the whole hotel.
Booking network, January 2026, rated 9/10 by this guest
Multiple lights out in our room.
Booking network, November 2025, rated 7/10 by this guest
Problems in the bathroom16 of 2961 in 18 reviews
NO ONE wants a see through frosted glass into the room.
Google, October 2026, rated 2/5 by this guest
The bath water was brown and the bathroom door would stick and not close.
Booking network, October 2025, rated 6/10 by this guest
Not as shown or bookedcomplaints rising: 0.0 in 100 a year ago, 3.7 now8 of 2961 in 37 reviews
The view from my room was of the New York Marquis, not necessarily the "CITY VIEW" I thought I booked.
Booking network, July 2026, rated 8/10 by this guest
My room was very noisy and was called "city view" however, I was directly behind a bill board.
Tripadvisor, December 2025, rated 1/5 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 3.2 now7 of 2961 in 42 reviews
The ac had some glitches but the excellent customer service by the front desk and engineering dept made up for it.
Booking network, July 2026, rated 10/10 by this guest
It got hot at night and wasn't able to lower the temp
Booking network, May 2026, rated 8/10 by this guest
Serious reports
1 in 296 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 296 reviews
I am just wanting to make people aware of the situation so it won't happen to anyone else.
Google, December 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: stains in 6, peeling paint or cracks in 4, broken fittings in 4 and pests in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bar (12), bathtub (1), water view (1), landmark view (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$440 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $283Dearest month: Aug 2027, $796
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$401
- trivago.deals$406
- billabook.com$437
- Kayak$443
- hotelscombined.com$443
- momondo.com$443
- Trip.com$475
- Expedia$476
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 63 m away by road, about 1 minute on foot. There are 7 bars or clubs within 200 metres.
- Nearest station1 min walk63 m by road
- Nearest shop: TSQ Food Court3 min walk220 m by road
- Times Square4 min walk282 m by road
- Nearest main road: West 42nd Street371 m
- Rockefeller Center8 min walk582 m by road
- The Empire State Building19 min walk1.4 km by road
- The Brooklyn Bridge6.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 27 to 111 m².
- Wonderful King Room with Roll-in Shower - Mobility and Hearing Accessible27 m²Sleeps 2
- Wonderful Guest room, 1 King, City view27 m²Sleeps 2A view, going by the room's name
- Spectacular Guest room, King, Skyline view27 m²Sleeps 2A view, going by the room's name
- Wonderful King Room with City View and Adapted Tub - Mobility and Hearing Accessible27 m²Sleeps 2BathtubA view, going by the room's name
- Spectacular King Room with Skyline View and Roll-in Shower - Mobility and Hearing Accessible27 m²Sleeps 2A view, going by the room's name
- Spectacular Double Room with Two Double Beds - High Floor - Mobility and Hearing Accessible27 m²Sleeps 4
The other 12 room types
- Spectacular Guest room, 2 Double, Skyline view27 m²Sleeps 4A view, going by the room's name
- Cool Corner Room, 1 King, Hudson River view27 m²Sleeps 2Sea or water view
- Wonderful Double Room with Two Double Beds, City View and Roll-in Shower - Mobility and Hearing Accessible27 m²Sleeps 4A view, going by the room's name
- Wonderful Guest room, 2 Double, City view27 m²Sleeps 4A view, going by the room's name
- Cool Corner Room, 1 King, Times Square view27 m²Sleeps 2Landmark view
- Wonderful Double Room with Two Double Beds - Mobility and Hearing Accessible27 m²Sleeps 4
- Room, 1 King Bed, Corner (View)27 m²Sleeps 2A view, going by the room's name
- Spectacular King Room with Skyline View and Adapted Tub - Mobility and Hearing Accessible27 m²Sleeps 2BathtubA view, going by the room's name
- Marvelous Suite, 1 King, Sofa bed, Broadway view58 m²Sleeps 4A view, going by the room's name
- Fantastic Suite, 1 King, Sofa bed, Broadway View58 m²Sleeps 3A view, going by the room's name
- Wow Suite, Suite, 1 King Bed with Sofa bed, Corner58 m²Sleeps 4
- Wow Suite,1 King, Broadway View111 m²Sleeps 4A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 26% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 53 of the 59 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 853 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 243 older, 40 in other languages, 273 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.