citizenM Tower of London
4-star hotel · St Katharine's & Wapping, London
Long Weekend score
GoodNo serious reports. in 291 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 70% of London hotels
- 81% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 70% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 577 praise, 133 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $268 a nighttypical for two, before tax · from $133
- 1 min walkto Tower Hill station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Tower Bridge658 m by road
- A station within walking distanceTower Hill is 26 m away
- Tower of London view29 guest photos show it
- Location206 praise · 0 complain
- Staff124 praise · 13 complain
Against
- Room size59 complain · 5 praise
- Heating and air conditioning21 of 291 guests
- Something broken in the room21 of 291 guests
- Problems in the bathroom19 of 291 guests
- The lift13 of 291 guests
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: location (206 guests). Weakest: room size, where 59 of the 64 who mention it complain.
Location2060Strength
The breakfast was okay and location was great.
Booking network, July 2026, rated 9/10 by this guest
Location 10 mins from where i was working so perfect, didn't have breakfast.
Booking network, July 2026, rated 9/10 by this guest
Room condition251Strength
Loved the modern, cosy vibe of the room too.
Google, September 2026, rated 5/5 by this guest
Too modern, convenient location, rooms tiny, not senior-citizen friendly.
Booking network, September 2026, rated 6/10 by this guest
I bit worn out,I stayed in better CitizenM’s and generally like them.
Booking network, August 2026, rated 7/10 by this guest
Staff12413Strength
The staff were super friendly and helpful.
Booking network, August 2026, rated 10/10 by this guest
The decor was inspiring and the staff were extremely friendly.
Booking network, August 2026, rated 9/10 by this guest
The staff are usually not in a good mood, at least a lot of them
Booking network, July 2026, rated 3/10 by this guest
Beds364Strength
Modern, funky, super comfy bed and Excellent breakfast.
Booking network, June 2026, rated 10/10 by this guest
The beds were outstanding - best hotel sleep I’ve ever had !
Booking network, July 2026, rated 10/10 by this guest
Honestly the only thing i would change are the pillows !!
Booking network, July 2026, rated 10/10 by this guest
Views6111Mostly good
Our room had a lovely view of the tower.
Booking network, August 2026, rated 10/10 by this guest
The views are amazing of the Tower of London.
Tripadvisor, July 2026, rated 5/5 by this guest
Room was a bit small and had a view of the building next to me which was disappointing.
Booking network, September 2026, rated 7/10 by this guest
Cleanliness5914Mostly good
Location, quality and cleanliness
Booking network, July 2026, rated 9/10 by this guest
Spotlessly clean and staff were friendly and helpful.
Booking network, September 2026, rated 9/10 by this guest
The room could have been a bit cleaner, the bedding didn't smell fresh but was ok and there was quite a bit of dust.
Booking network, August 2026, rated 8/10 by this guest
Quiet at night93Mostly good
Noise level: very good, barely heard a thing
Tripadvisor, September 2026, rated 5/5 by this guest
In center of London, clean, quiet, the view from rooftop bar.
Booking network, July 2026, rated 10/10 by this guest
The tv cast didn’t work and the AC made the loudest jumpscare noise ever 10 seconds
Booking network, June 2026, rated 4/10 by this guest
Breakfast238Mostly good
The choices at breakfast were good.
Booking network, August 2026, rated 4/10 by this guest
Breakfast was also delicious.
Google, July 2026, rated 5/5 by this guest
The breakfast wasn't included in our room, we bought breakfast one morning and it was expensive and very average.
Booking network, August 2026, rated 10/10 by this guest
Food104Mostly good
Very good quality of food and drinks.
Tripadvisor, September 2026, rated 5/5 by this guest
Wider choice odrings tapas etc
Booking network, September 2026, rated 10/10 by this guest
Food and drinks limited ans pricey.
Booking network, September 2026, rated 8/10 by this guest
Value1916Split
Great location but better for value fo rmoney avaiable in the location
Booking network, July 2026, rated 7/10 by this guest
Would have been ok for £200 per night but cost £450 per night.
Booking network, July 2026, rated 3/10 by this guest
This hotel is far too expensive for this level of service!
Google, August 2026, rated 2/5 by this guest
Room size559Weak spot
The rooms are super small, which I would expect in the city however, I wouldn’t expect it to smell like sewage.
Google, July 2026, rated 1/5 by this guest
The room was small but exceptionally comfortable, you could say Quirky.
Booking network, August 2026, rated 9/10 by this guest
Rooms are a little small but typical room in london.
Booking network, August 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,186 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 21 of 291 reviews.
Heating and air conditioning21 of 2911 in 14 reviews
Rooms are very small but extremely well organized, The heating/cooling system should be revised.
Google, June 2026, rated 4/5 by this guest
But this time, the air conditioning does not work in the rooms.
Google, June 2026, rated 1/5 by this guest
Something broken in the room21 of 2911 in 14 reviews
Last few times we've stayed we've had trouble with the TVs though.
Google, August 2026, rated 5/5 by this guest
Couldn't get safe to lock despite following instructions.
Booking network, July 2026, rated 8/10 by this guest
Problems in the bathroom19 of 2911 in 15 reviews
No privacy though since the bathroom/toilet area is within the room itself!
Booking network, September 2026, rated 9/10 by this guest
Rooms were small, bathroom slightly smelly
Booking network, July 2026, rated 9/10 by this guest
The lift13 of 2911 in 22 reviews
Elevators need to be sorted..that is!
Booking network, August 2026, rated 10/10 by this guest
Some of lifts didn’t work on 30th Aug.
Booking network, August 2026, rated 9/10 by this guest
Expensive food and drinks7 of 2911 in 42 reviews
no kettles in the rooms to make your own, and GBP3-4 for a tea is just silly.
Booking network, July 2026, rated 8/10 by this guest
Not as shown or booked6 of 2911 in 48 reviews
Rooms are so small and I have asked for a Tower of London view and ended up with a street view
Booking network, July 2026, rated 7/10 by this guest
However, we were initially given an accessible room, even though I hadn’t booked one.
Tripadvisor, October 2026, rated 4/5 by this guest
Serious reports
None found in 291 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (2), bar (4), water view (2), landmark view (29).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$268 is a typical night, from 301 dates checked in the coming year.
Weekends cost 8% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $161Dearest month: Jul 2027, $403
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$217
- Trip.com$238
- Agoda$243
- Priceline$243
- expedia.co.uk$255
- loveholidays.com$255
- Hotels.com$255
- Vio.com$255
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Tower Hill station is 26 m away by road, about 1 minute on foot. There are 10 bars or clubs within 200 metres.
- Nearest station: Tower Hill1 min walk26 m by road
- Nearest main road: Tower Hill75 m
- Nearest shop: Food&Wine7 min walk509 m by road
- Tower Bridge9 min walk658 m by road
- The British Museum4.0 km
- Big Ben4.3 km
- Buckingham Palace5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, all 14 m².
- King Room - High Floor14 m²
- King Room14 m²
- King Room - Accessible14 m²
- King Room - Tower View14 m²A view, going by the room's name
- King Room with Tower Bridge View14 m²A view, going by the room's name
- King Room - Tower Of London View14 m²Landmark view
The other 1 room types
- King Room14 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 70% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 59 of the 64 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 885 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 111 older, 136 in other languages, 339 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 6 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.