Hotel Indigo London - 1 Leicester Square by IHG
4-star hotel · City of Westminster, London
Long Weekend score
Mixed3 serious reports in 293 reviews: something stolen (3)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of London hotels
- 67% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 28% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 67% of guest comments are praise. 498 praise, 249 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $309 a nighttypical for two, before tax · from $158
- 3 min walkto Leicester Square station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLeicester Square is 234 m away
- Location192 praise · 0 complain
- Views74 praise · 11 complain
Against
- Quiet at night28 complain · 14 praise
- Room size27 complain · 14 praise
- Room condition23 complain · 10 praise
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: location (192 guests). Weakest: staff, where 62 of the 152 who mention it complain.
Location1920Strength
The only good thing about this hotel is location.
Tripadvisor, May 2026, rated 1/5 by this guest
This hotel is in an excellent location, has a great restaurant and breakfast, good shower and service, however it is let down by the size of its room.
Tripadvisor, March 2026, rated 2/5 by this guest
Views7411Strength
A friend and myself visited for one night last weekend, the staff were amazing upgraded us to a Premier room which had views off the London eye, big ben and the houses of Parliament, fantastic hotel, would definitely visit again next time I'm in London.
Booking network, April 2026, rated 10/10 by this guest
The location is great - and it has a wonderful roof bar with great views!
Booking network, February 2026, rated 8/10 by this guest
Lovely hotel, stayed with my mum on a couple of occasions, we had a room without a great view this time but that’s ok, the shower was a little tricky to get the temperature right, and the water pressure was a bit nuts!
Google, July 2026, rated 4/5 by this guest
Food115Mostly good
The rooftop bar was a lovely place to enjoy food, drinks and great views of London.
Booking network, January 2026, rated 10/10 by this guest
The 9 th floor restaurant was superb and breakfast was served with curtesy and was faultless.
Booking network, January 2026, rated 8/10 by this guest
The 9th floor bar and restaurant is rubbish.
Booking network, May 2026, rated 3/10 by this guest
Staff9062Split
Staff was unhelpful, unfriendly and rude.
Google, September 2026, rated 1/5 by this guest
The breakfast staff were rude and served the wrong dishes several times.
Google, February 2026, rated 2/5 by this guest
Service was terrible, tried to stick us away in a dirty corner of the bar away from the other guests.
Google, August 2026, rated 1/5 by this guest
Breakfast3526Split
Breakfast was a bit on the expensive side for the amount of food.
Booking network, December 2025, rated 9/10 by this guest
The choice was good but the English breakfast was disappointing.
Booking network, February 2026, rated 9/10 by this guest
Breakfast very poor English sausage
Booking network, April 2026, rated 5/10 by this guest
Cleanliness4034Split
My room had no attention to details cleaning, scuff marks, mould in shower.
Booking network, May 2026, rated 4/10 by this guest
We didn’t know there was no window in the room and the chair had a white stain…
Booking network, April 2026, rated 5/10 by this guest
The chairs in the dining room were filthy and worn out.
Booking network, May 2026, rated 9/10 by this guest
Beds1110Split
most important part of a stay is a comfortable sleep ,and the bed was rockhard ......it was like i was sleeping on my tombstone
Booking network, January 2026, rated 7/10 by this guest
Super central, vondt beds and an awesome roof terrasse.
Booking network, March 2026, rated 9/10 by this guest
My only two complaints are the elevator speed which required lots of patience and the beds aren't the comfiest, but they made do.
Google, January 2026, rated 4/5 by this guest
Room size1427Weak spot
Rooms are small, virtually no storage, ours was dusty and showing its age.
Google, April 2026, rated 2/5 by this guest
Great location, great view, premium rooms are nice, while standard rooms are not surprisingly quite small.
Google, July 2026, rated 4/5 by this guest
Bedroom had very little seating and hanging space , no where to hang wet coats , bathroom was good nice shower
Booking network, March 2026, rated 6/10 by this guest
Quiet at night1428Weak spot
Being woken up by loud music and guests coming in at 5am were not acceptable!
Booking network, April 2026, rated 8/10 by this guest
Was was decent but location is on top of a busy square so it was very loud in the room.
Tripadvisor, June 2026, rated 3/5 by this guest
Room next to store cupboard,constantly banging.It was like someone trying to get in your room
Booking network, September 2026, rated 8/10 by this guest
Room condition1023Weak spot
Dudnt like the 1960 glass bathroom panelling
Booking network, July 2026, rated 6/10 by this guest
The public areas look tired and the rooftop bar was closed to the guests in the evening due to private functions.
Booking network, July 2026, rated 8/10 by this guest
Being asked to pay £20 per hour or part of an hour to check in early.
Booking network, March 2026, rated 6/10 by this guest
Value723Weak spot
The rooms were of average size and price of room was very pricey but I guess that is the norm for London hotels.
Tripadvisor, January 2026, rated 4/5 by this guest
It was expensive for what was given.
Booking network, December 2025, rated 6/10 by this guest
Overpriced, staff rude room with no windows now worth £210 a night
Booking network, August 2026, rated 5/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,124 Google ratings
Problems guests raised
Raised most: the lift, in 42 of 293 reviews.
The lift42 of 2931 in 7 reviews
Hotel is a bit small, lifts slow etc and watch out for those no window rooms.
Google, April 2026, rated 4/5 by this guest
Restaurant on top floor which has great views but the lifts are so slow and no step access so very frustrating
Booking network, January 2026, rated 7/10 by this guest
Complaints the hotel left unresolved39 of 2931 in 8 reviews
No one answers the phones so I sent an email asking someone to call me but no one bothered.
Google, February 2026, rated 1/5 by this guest
cleaning of room was not to expectation, and although i asked for extra cleaning, nothing happened
Booking network, April 2026, rated 6/10 by this guest
Problems in the bathroom19 of 2931 in 15 reviews
Slightly see through toilet door, lifts sometimes took a while to arrive and/or were busy
Booking network, January 2026, rated 9/10 by this guest
Bathroom partition in the bedroom did not give total privacy to person using toilet or shower as these were partially frosted Perspex/glass only
Booking network, January 2026, rated 8/10 by this guest
Unexpected charges and refunds17 of 2931 in 17 reviews
Had to pay to have our luggage stored for an hour as we arrived an hour earlier to check in.
Booking network, June 2026, rated 10/10 by this guest
I checked out two days earlier and was still waiting for a refund.
Booking network, February 2026, rated 8/10 by this guest
A facility closed17 of 2931 in 17 reviews
That bar shut for private function this was not advertised at booking, part reason booked was for rooftop bar, for £370 no breakfast included very poor
Booking network, September 2026, rated 5/10 by this guest
Was given a $100 credit for food/drinks but restaurant was closed for a private party and thus room service was not available either.
Google, June 2026, rated 1/5 by this guest
Something broken in the room16 of 2931 in 18 reviews
Secondly basic equipment in the room like TVs did not work.
Google, June 2026, rated 1/5 by this guest
The phone in the bedroom didn’t work and was dirty.
Tripadvisor, September 2026, rated 1/5 by this guest
Serious reports
3 in 293 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen3 of 293 reviews
We met friends for lunch in the afternoon and while we were out housekeeping entered our room, stole three expensive watches, and then left the premises never to be seen or hear of again.
Tripadvisor, July 2026, rated 1/5 by this guest
In March, three expensive luxury watches were stolen directly from our room.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$309 is a typical night, from 308 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $225Dearest month: Jun 2027, $391
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.etrip.net$343
- deals.goseek.com$346
- deals.dealbase.com$346
- traveluro.com$359
- clicktrip.com$366
- bluepillow.co.uk$373
- stayforlong.co.uk$383
- Super.com$388
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Leicester Square station is 234 m away by road, about 3 minutes on foot. There are 28 bars or clubs within 200 metres.
- Nearest shop: SeeWoo2 min walk142 m by road
- Nearest main road: Shaftesbury Avenue155 m
- Nearest station: Leicester Square3 min walk234 m by road
- The British Museum16 min walk1.2 km by road
- Big Ben18 min walk1.4 km by road
- Buckingham Palace24 min walk1.8 km by road
- Tower Bridge4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 14 to 22 m².
- Standard Double Room - Windowless14 m²
- Standard Room15 m²1 Double bed
- Standard Queen Room15 m²
- Premium Queen Room with Leicester Square View17 m²A view, going by the room's name
- Standard Queen Room with Rainfall Shower - Windowless17 m²
- Premium Queen Room with Balcony and City View17 m²BalconyA view, going by the room's name
The other 4 room types
- Premium Room17 m²1 Double bed
- Premium Queen Room20 m²
- Premium Queen Room with City View22 m²A view, going by the room's name
- Standard Queen Room - Disability Access22 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.7 out of 10. 28% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 23 of the 30 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 833 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 199 older, 93 in other languages, 244 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.