Zedwell Capsule Hotel Piccadilly Circus
1-star hostel · City of Westminster, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 0% of London hotels
- 73% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 0% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 73% of guest comments are praise. 370 praise, 139 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $104 a nighttypical for two, before tax · from $73
- 1 min walkto Piccadilly Circus station
- 263 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePiccadilly Circus is 61 m away
- Location112 praise · 0 complain
Against
- On a main road: Shaftesbury Avenue15 m from the building
- Quiet at night40 complain · 27 praise
- Heating and air conditioningcomplaints rising: 15.8 in 100 a year ago, 22.2 now52 of 263 guests
- Room size18 complain · 15 praise
- Problems in the bathroomcomplaints rising: 4.0 in 100 a year ago, 9.9 now20 of 263 guests
What guests reported
What guests say
263 reviews from the last 2 years. Most praised: location (112 guests). Weakest: quiet at night, where 40 of the 67 who mention it complain.
Location1120Strength
Super helpful and engaging staff members, amazing location, ideal crash pad for a couple of days in the city.
Google, September 2026, rated 5/5 by this guest
Very nice sleeping spot in the middle of London, couple of steps to Piccadilly Circus.
Booking network, October 2025, rated 8/10 by this guest
Staffcomplaints rising: 0.0 in 100 a year ago, 6.2 now5410Mostly good
The staff ist super friendly and can always offer helpful Tips or a Kind greetings.
Google, September 2026, rated 5/5 by this guest
The staff downstairs were polite and friendly.
Google, September 2026, rated 3/5 by this guest
I said there is something happened to my visa and I cannot come to the UK, the staff is very very rude and not friendly!
Google, September 2026, rated 1/5 by this guest
Bedscomplaints rising: 0.0 in 100 a year ago, 4.3 now377Mostly good
The capsule is very comfortable and I sleep really well!
Google, September 2026, rated 4/5 by this guest
The capsule was clean, sheets and pillows comfortable..enough cubicles for shower and toilet.The location is spectacular.Will definitely stay here again!!
Google, October 2026, rated 5/5 by this guest
The springs can be seen and felt in places.
Google, September 2026, rated 1/5 by this guest
Valuecomplaints rising: 2.0 in 100 a year ago, 3.1 now367Mostly good
It's affordable yet confortable and very very central London.
Google, September 2026, rated 5/5 by this guest
But overall I thought it represented very good value.
Booking network, October 2025, rated 8/10 by this guest
Not to mention, insanely expensive for what it is.
Google, September 2026, rated 1/5 by this guest
Room conditioncomplaints rising: 2.0 in 100 a year ago, 3.1 now137Mostly good
They're new but not very clean, and the flush is weak.
Google, September 2026, rated 4/5 by this guest
The padlock system is inconvenient and outdated, strange for a new hotel.
Google, September 2026, rated 4/5 by this guest
The bathrooms are filthy and run down.
Google, September 2026, rated 2/5 by this guest
Cleanlinesscomplaints rising: 12.9 in 100 a year ago, 22.8 now7650Mostly good
It was clean, tidy, in a great location.
Google, October 2026, rated 5/5 by this guest
They cleaned at least three times a day and repaired things the next day.
Google, September 2026, rated 5/5 by this guest
The only negative is the cleanliness- I switched the fan on to keep the temperature down and woke up absolutely covered in dust bunnies which wasn't a great start to the day.
Google, September 2026, rated 4/5 by this guest
Room size1518Split
The capsule was so tiny and claustrophobic, I genuinely felt like I’d already been placed in my coffin.
Google, September 2026, rated 1/5 by this guest
The location is amazing, I just think the capsule is a bit small for a 6'1 inch person.
Google, October 2026, rated 4/5 by this guest
It just needs 10 cm more room to properly fit a cabin suitcase.
Google, September 2026, rated 5/5 by this guest
Quiet at night2740Split
Easy to be disturbed all night by people coming and going.
Google, September 2026, rated 3/5 by this guest
Above me kept banging and moving all night
Google, September 2026, rated 1/5 by this guest
The only very small negative was the sound of neighbour Capsule screens being opened and closed, over an otherwise very peaceful two nights in the middle of a busy Piccadilly Circus (i heard no sound from outside the building).
Google, September 2026, rated 4/5 by this guest
Too few mentions to judge: breakfast, food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,922 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 52 of 263 reviews.
Heating and air conditioningcomplaints rising: 15.8 in 100 a year ago, 22.2 now52 of 2631 in 5 reviews
Found the pods a little warm but I’m use to colder climates.
Google, September 2026, rated 4/5 by this guest
Unfortunately ladies only dormitory had temperature issues on the weekend I there so it was like a sauna and too hot to sleep: disappointing as my second stay have had great nights sleep previously!
Google, September 2026, rated 3/5 by this guest
Problems in the bathroomcomplaints rising: 4.0 in 100 a year ago, 9.9 now20 of 2631 in 13 reviews
I didn't sleep at all and in the morning there was no hot water in the showers, so I couldn't shower either.
Google, September 2026, rated 1/5 by this guest
* The toilet had a very unpleasant and strong smell.
Google, September 2026, rated 1/5 by this guest
Building work during the staycomplaints falling: 12.9 in 100 a year ago, 1.2 now15 of 2631 in 18 reviews
At the time, there was a lot of work going on with the building (did not disturb us), but lifts were available as alternative to the stairs.
Booking network, July 2025, rated 8/10 by this guest
It is a building site still - it is not a Zedwell product so don't exepct anything like that.
Booking network, July 2025, rated 2/10 by this guest
Unexpected charges and refundscomplaints rising: 4.0 in 100 a year ago, 6.2 now14 of 2631 in 19 reviews
Paid I think £15 for early check in but then to keep an eye on my luggage for 2 hours was another £10 , a lock to lock up my capsule was about £8.
Google, September 2026, rated 3/5 by this guest
As I was on bottom pod u can hear everytime someone from above pods when up and down the stairs which can get annoying plus fact u have to paid £5 for a towel is rip off also would be like to have access to a kettle but after 4nights I was happy to leave and although I would stay ago due to…
Google, September 2026, rated 3/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.0 in 100 a year ago, 4.3 now9 of 2631 in 29 reviews
I asked them to clean the area around the vents, but they didn't.
Google, October 2026, rated 1/5 by this guest
Staff were unable to do anything about it.
Google, September 2026, rated 2/5 by this guest
Something broken in the roomcomplaints falling: 5.9 in 100 a year ago, 1.2 now8 of 2631 in 33 reviews
Capsules are way to warm as the fans dont work.
Booking network, September 2025, rated 4/10 by this guest
Pod fan didn't work but the moved me to another pod.
Booking network, July 2025, rated 10/10 by this guest
Serious reports
6 in 263 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 263 reviews
A black steel beam at head height in a dark room at the top of a flight of steep stairs is a catastrophe waiting to happen.
Google, September 2026, rated 4/5 by this guest
Very narrow to get up in to cubicle,smashed my shin, then found a sharp pin left in the bedding.
Booking network, September 2025, rated 2/10 by this guest
Someone fell ill1 of 263 reviews
I NEVER get sick yet, after only one night there, the next day my nose started running and I was sneezing, coughing, and blowing my nose for a week.
Booking network, July 2025, rated 2/10 by this guest
Bed bugs or bites1 of 263 reviews
Cons: was not sound proof, loud, Aircon was awful, got bitten by bed bugs, smelt of weed (each to their own).
Booking network, September 2025, rated 4/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: building work in 4, dirty surfaces in 3, exposed wiring in 1 and litter or dirty water in 1, and some photos show more than one. Of the hotel's own 14, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$104 is a typical night, from 302 dates checked in the coming year.
Weekends cost 37% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $85Dearest month: Jun 2027, $138
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- hostelworld.com$135
- Booking.com$193
- app.thebookingbutton.com$275
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Piccadilly Circus station is 61 m away by road, about 1 minute on foot. There are 31 bars or clubs within 200 metres.
- Nearest main road: Shaftesbury Avenue15 m
- Nearest station: Piccadilly Circus1 min walk61 m by road
- Nearest shop: Big Bite1 min walk96 m by road
- The British Museum17 min walk1.3 km by road
- Big Ben20 min walk1.5 km by road
- Buckingham Palace21 min walk1.6 km by road
- Tower Bridge4.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
2 room types.
- Female Capsule CocoonNot statedSleeps 11 Twin bed
- Capsule CocoonNot statedSleeps 11 Twin bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 2 out of 10. Only 0% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
36 Google reviewers ticked "Quiet", yet 40 guests complain about noise, and Shaftesbury Avenue runs 15 m away.
Google rates it 76 out of 100 and Booking network rates it 20. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If quiet at night matters to you
Here, 40 of the 67 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
263 reviews counted · 74 photos checked · updated 10 October 2026
- We collected this hotel's 316 most recent reviews from Google, Tripadvisor and the Booking network. 263 of them describe a stay in the last 2 years and are the ones counted here; the rest were 4 in other languages and 49 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- We looked at 74 photos: the first 14 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.