Ace Hotel Brooklyn
4-star hotel · Brooklyn, New York
Long Weekend score
Strong2 serious reports in 290 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 90% of New York hotels
- 80% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 90% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 521 praise, 133 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $302 a nighttypical for two, before tax · from $180
- 1 min walkto the nearest station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 90 m away
- Location141 praise · 0 complain
- Beds49 praise · 4 complain
- Food29 praise · 4 complain
- Views27 praise · 2 complain
Against
- Quiet at night39 complain · 26 praise
- Value17 complain · 6 praise
- Room condition16 complain · 9 praise
- Unexpected charges and refunds20 of 290 guests
- Expensive food and drinks15 of 290 guests
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: location (141 guests). Weakest: quiet at night, where 39 of the 65 who mention it complain.
Location1410Strength
Location was perfect for a show we were attending at the Paramount- walked there and back- took 10 minutes.
Booking network, December 2025, rated 10/10 by this guest
The location is excellent and being right next to the station meant that everywhere felt close.
Booking network, April 2026, rated 10/10 by this guest
Views272Strength
I had a view of the Statue of Liberty out of my window.
Booking network, August 2026, rated 9/10 by this guest
Had a completely stunning view of the city and all the amenities we could want.
Google, May 2026, rated 5/5 by this guest
Beds494Strength
Very comfy bed and spacious room.
Booking network, August 2026, rated 10/10 by this guest
Loved the big comfy bed, the dressing gowns, the great skin and hair products, the blackout curtains, the Chromecast availability to the TV
Booking network, December 2025, rated 8/10 by this guest
The pillows could have been a bit more firm.
Booking network, January 2026, rated 10/10 by this guest
Breakfast81Strength
Excellent coffee and pastries.
Booking network, March 2026, rated 9/10 by this guest
We didn’t try the Sushi restaurant but the coffee shop with bagels/ breakfast was good.
Google, June 2026, rated 4/5 by this guest
Would be nice to be able to have a breakfast choice
Booking network, May 2026, rated 8/10 by this guest
Food294Strength
The best addition is an excellent Italian restaurant in the hotel.
Booking network, December 2025, rated 9/10 by this guest
The lobby bar was stacked with your favorite beverages.
Booking network, July 2026, rated 10/10 by this guest
Very expensive for what was very average food.
Booking network, June 2026, rated 5/10 by this guest
Room size438Mostly good
The rooms are spacious and the hotel has a hipster charm and style that is captivating.
Google, September 2026, rated 5/5 by this guest
The location is super close to the subway, the rooms are spacious for NY and within walking distance to many great destinations.
Google, June 2026, rated 4/5 by this guest
One side of the bed was against the window wall with only a few inches of space to get out of the bed.
Booking network, May 2026, rated 7/10 by this guest
Staff13528Mostly good
Friendly staff, good-sized room and good atmosphere.
Booking network, November 2025, rated 9/10 by this guest
Great Hotel, great location (like 400 feet from subway entrance), great staff.
Google, August 2026, rated 5/5 by this guest
Staff probably could have been a bit friendlier
Booking network, September 2026, rated 9/10 by this guest
Cleanliness4814Mostly good
✅ clean bathrooms (3 stalls for women)
Google, March 2026, rated 5/5 by this guest
The interior was stylish, and the room was excellently tidy.
Google, April 2026, rated 5/5 by this guest
I didn’t feel that it was as clean as it could be, either.
Google, May 2026, rated 3/5 by this guest
Quiet at night2639Split
During the weekend, parties until 2am.
Google, September 2026, rated 1/5 by this guest
Also, be warned, the floor rumbles from the train all night long.
Google, August 2026, rated 2/5 by this guest
There is noticeable train vibration and noise 24 hours a day.
Google, July 2026, rated 5/5 by this guest
Room condition916Weak spot
Mid century modern furnishings that look tired, not a lot of amenities and people in hoodies with their macbooks.
Google, June 2026, rated 3/5 by this guest
the room overall looked old already and I know this hotel just opened a few years ago.
Booking network, January 2026, rated 8/10 by this guest
Nice and modern but not an amazing experience
Booking network, April 2026, rated 8/10 by this guest
Value617Weak spot
Expensive and doesn't reflect value for money.
Booking network, August 2026, rated 8/10 by this guest
Expensive for what it was .
Booking network, June 2026, rated 6/10 by this guest
Mediocre at best overpriced underwhelmed
Tripadvisor, May 2026, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,262 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 20 of 290 reviews.
Unexpected charges and refunds20 of 2901 in 14 reviews
The additional charge for a morning cup of coffee was absurd for the price of the facility.
Booking network, December 2025, rated 8/10 by this guest
Checkout person said they’d not charge us ~$15 but the did anyway,
Tripadvisor, February 2026, rated 2/5 by this guest
Expensive food and drinks15 of 2901 in 19 reviews
Lobby crazy busy, drinks pricey
Booking network, April 2026, rated 9/10 by this guest
However, I really wanted to eat in the Japanese restaurant, but I couldn't eat 14 courses if I tried and have no interest in paying that much for a single meal for myself.
Booking network, April 2026, rated 10/10 by this guest
Something broken in the room14 of 2901 in 21 reviews
Bedside lamp did not work, and despite a two night stay, never replaced.
Booking network, September 2026, rated 8/10 by this guest
(And this being such a great convenient location, it’s better to go to the very local bodegas.) A couple dings to the star rating were the shower head(sputtery) and the bedside lamp(broken).
Google, March 2026, rated 5/5 by this guest
Complaints the hotel left unresolved12 of 2901 in 24 reviews
I booked through American Express Travel and spent hours on multiple calls, even speaking directly with the hotel manager, but was offered no refund for a $700+ stay that I couldn’t use through no fault of my own.
Google, March 2026, rated 1/5 by this guest
Silly stuff—asking for herbal tea, front desk said they were sending it up, it never arrived.
Google, September 2026, rated 3/5 by this guest
Problems in the bathroom9 of 2901 in 32 reviews
Sink didn’t drain well, bathroom fan didn’t turn off.
Booking network, January 2026, rated 8/10 by this guest
Shower pressure was ridiculously low, more like a "mist".
Google, February 2026, rated 3/5 by this guest
Heating and air conditioning7 of 2901 in 41 reviews
It seems like the aircon only had two modes, either freezing or off.
Booking network, September 2026, rated 4/10 by this guest
Issues with a/c although appreciate how it was handled
Booking network, January 2026, rated 8/10 by this guest
Serious reports
2 in 290 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 290 reviews
The dead bolt in our room did not work; we reported it right away but it was not repaired during our stay.
Booking network, December 2025, rated 8/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: restaurant (5), bar (12), event space (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$302 is a typical night, from 301 dates checked in the coming year.
Weekends cost 26% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $197Dearest month: May 2027, $380
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$485
- hotelsinamerica.com$506
- Vio.com$511
- deals.goseek.com$511
- deals.etrip.net$511
- traveluro.com$515
- guide.michelin.com$518
- trivago.deals$521
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 90 m away by road, about 1 minute on foot. There are 2 bars or clubs within 200 metres.
- Nearest station1 min walk90 m by road
- Nearest shop: State Express Deli1 min walk99 m by road
- Nearest main road: Atlantic Avenue132 m
- The Brooklyn Bridge2.6 km
- The Empire State Building7.4 km
- Times Square8.3 km
- Rockefeller Center8.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 23 to 51 m².
- Queen23 m²Sleeps 2
- Small27 m²Sleeps 21 super-king bed
- Medium30 m²Sleeps 21 super-king bed
- Medium Skyline30 m²Sleeps 21 super-king bed
- ADA Medium30 m²Sleeps 21 super-king bed
- Double32 m²Sleeps 4
The other 2 room types
- Suite, 1 King Bed50 m²Sleeps 2
- One Bed Suite51 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 90% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 17 of the 23 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
290 reviews counted · 96 photos checked · updated 10 October 2026
- We collected this hotel's 869 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 181 older, 50 in other languages, 341 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 192 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 96 photos: the first 36 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.