DoubleTree by Hilton Hotel New York Times Square West
4-star hotel · Midtown South, New York
Long Weekend score
Weak2 serious reports in 297 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 10% of New York hotels
- 70% of guest comments are praise
- 62% of guest photos show no damage
How this score is made
- Rated higher than 10% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 70% of guest comments are praise. 400 praise, 172 complain. Counts for 30% of the score.
- 62% of guest photos show no damage. 37 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $299 a nighttypical for two, before tax · from $115
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Times Square813 m by road
- A station within walking distanceA station is 186 m away
- Location137 praise · 0 complain
- Views19 praise · 2 complain
- Beds18 praise · 1 complain
Against
- Guest photos show wear and dirt23 of the 60 photos guests took, and 0 of the hotel's 38
- Room size46 complain · 5 praise
- Heating and air conditioning75 of 297 guests
- The lift50 of 297 guests
- Quiet at night20 complain · 8 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: staff (158 guests). Weakest: room size, where 46 of the 51 who mention it complain.
Location1370Strength
I loved how close everything were to the hotel.
Booking network, September 2026, rated 10/10 by this guest
Great location and the staff is extremely friendly.
Tripadvisor, September 2026, rated 5/5 by this guest
Beds181Strength
We did have a nice view from the room but the room was basic the bed was comfortable though.
Google, August 2026, rated 5/5 by this guest
The kingsize bed was very comfortable.
Booking network, September 2026, rated 8/10 by this guest
I liked the location of the hotel, that's why we stayed there in the first place, the room was decent but I will say the mattress was a little firm for us which at the end of the day is a personal preference but the cleanliness of the room was great.
Booking network, September 2026, rated 7/10 by this guest
Views192Strength
The room was so cozy with an amazing view.
Tripadvisor, October 2026, rated 5/5 by this guest
Roof top bar the views was amazing
Booking network, September 2026, rated 10/10 by this guest
The room was tiny and with no view.
Booking network, September 2026, rated 6/10 by this guest
Staff15852Mostly good
The staff were so friendly and polite, we are actually returning to stay again just next weekend we enjoyed it that much
Booking network, August 2026, rated 7/10 by this guest
Adrian was extremely accommodating and ensured all our needs were met throughout the stay.
Tripadvisor, September 2026, rated 5/5 by this guest
Roof top bar gets a negative star as the bartenders pick and choose when they want to close
Google, October 2026, rated 1/5 by this guest
Cleanliness4916Mostly good
Quite central, nice bar, very comfy bed and really clean
Booking network, September 2026, rated 7/10 by this guest
Room was small but clean, it’s New York.
Tripadvisor, September 2026, rated 5/5 by this guest
The towel the next day was in a disgusting state.
Booking network, September 2026, rated 4/10 by this guest
Quiet at night820Weak spot
Slow elevator, poor access card function in elevator, weak AC in room, noisy at room (not sure it was some machine or elevator).
Booking network, September 2026, rated 5/10 by this guest
Noisy A/C, the bad smell canabis all the time, not enough staff on the desk during busy times causing chaos in the lobby.
Booking network, September 2026, rated 5/10 by this guest
I don’t know if there was construction but like every 5 mins there was like a flushing sounds coming from the next door .
Booking network, September 2026, rated 8/10 by this guest
Value516Weak spot
Not a good value for money
Booking network, August 2026, rated 3/10 by this guest
Cool stay, a little pricey for a locked ac unit and hot room though.
Booking network, August 2026, rated 3/10 by this guest
That this place still carries a 4-star rating, and commands that price point, is genuinely shocking.
Google, September 2026, rated 2/5 by this guest
Room size546Weak spot
Great location, rooms of a high standard but a little bit small.
Tripadvisor, September 2026, rated 4/5 by this guest
Front desk always crowded, elevator always packed and several times had to wait 3 or 4 trips to be able to get in, room was really small.
Booking network, September 2026, rated 7/10 by this guest
Rooms were small but the service was good..
Google, September 2026, rated 4/5 by this guest
Room condition119Weak spot
I have stayed here twice before and had no issues but was sadly in a non-renovated room this time with no desk as advertised in the room images.
Booking network, September 2026, rated 7/10 by this guest
Room always humid and decoration weathered, the elevator was too slow
Booking network, September 2026, rated 4/10 by this guest
Very small room and the while building needs a refurbishment.
Booking network, September 2026, rated 6/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 6,932 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 75 of 297 reviews.
Heating and air conditioning75 of 2971 in 4 reviews
the AC in the room was broken, 84 degrees in there,.
Booking network, September 2026, rated 7/10 by this guest
During my stay on my anniversary the ac went out in the hotel and it was hot as fish grease in our room.
Booking network, September 2026, rated 1/10 by this guest
The lift50 of 2971 in 6 reviews
We found the elevators were pretty slow and had issues with our rooms AC but all was solved after the first night.
Tripadvisor, September 2026, rated 4/5 by this guest
Elevators are always slow.
Booking network, September 2026, rated 9/10 by this guest
Complaints the hotel left unresolved36 of 2971 in 8 reviews
We were comped a night's stay but to not have air conditioning and not have it fixed after multiple attempts in August is ludicrous.
Booking network, September 2026, rated 5/10 by this guest
Manager was unable to offer us a bigger bed.
Booking network, August 2026, rated 1/10 by this guest
Something broken in the room33 of 2971 in 9 reviews
Lights with a motion sensor in the room that keep turning on all night w/minimum movement
Booking network, September 2026, rated 5/10 by this guest
No working a/c, extremely hot rooms.
Google, October 2026, rated 2/5 by this guest
A slow check-in23 of 2971 in 13 reviews
Check in was a nightmare.
Booking network, August 2026, rated 2/10 by this guest
Long waiting time for check-in.
Booking network, August 2026, rated 7/10 by this guest
A booking not honoured20 of 2971 in 15 reviews
Despite supposedly having a 24-hour check-in policy, the hotel marked me as a no-show and gave my room away, then told me they were fully booked.
Google, August 2026, rated 1/5 by this guest
To start off we booked a king bed room and they put us in a double bed room and couldn’t switch because they over booked.
Google, September 2026, rated 2/5 by this guest
Serious reports
2 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 297 reviews
I had to change rooms, due to the fact the door wouldn’t lock properly,the power sockets were hanging of the wall and th
Booking network, September 2026, rated 4/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
23 of the 60 guest photos we checked show damage or dirt (38%).
Guest photos showing damage or dirt23 of 6038%
Of 60 guest photos, 23 show damage or dirt: stains in 13, peeling paint or cracks in 10, dirty surfaces in 6 and building work in 2, and some photos show more than one. Of the hotel's own 38, 0 do.
What it advertises, against the photos
Guests’ photos confirm: gym (1), restaurant (1), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$299 is a typical night, from 292 dates checked in the coming year.
Weekends cost 13% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $136Dearest month: May 2027, $366
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$365
- momondo.com$365
- traveluro.com$380
- Expedia$381
- Hotels.com$381
- closesthotel.com$381
- skyscanner.net$381
- Vio.com$381
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 186 m away by road, about 2 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest main road: 9th Avenue65 m
- Nearest shop: Terra Market1 min walk101 m by road
- Nearest station2 min walk186 m by road
- Times Square11 min walk813 m by road
- The Empire State Building19 min walk1.4 km by road
- Rockefeller Center21 min walk1.5 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 20 to 23 m².
- One King Bed Hearing Accessible20 m²Sleeps 2
- Premium King Room with City View20 m²Sleeps 2A view, going by the room's name
- Standard King Room20 m²Sleeps 2
- King Room with Roll-in Shower20 m²Sleeps 2
- King Room with City View- Hearing Access20 m²Sleeps 2A view, going by the room's name
- Room, 1 King Bed, Accessible, River View (Hearing Accessible)20 m²Sleeps 2Sea or water view
The other 6 room types
- King Bed with City View20 m²Sleeps 2A view, going by the room's name
- Standard Double Room with Two Double Beds23 m²Sleeps 4
- King Room - Downtown View23 m²Sleeps 2A view, going by the room's name
- Room, 2 Double Beds, River View, Corner23 m²Sleeps 4Sea or water view
- Two Double Beds Premium City View23 m²Sleeps 4A view, going by the room's name
- Double Room with City View23 m²Sleeps 4A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7 out of 10. Only 10% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Trip.com rates it 78 out of 100 and Booking network rates it 70. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
The hotel says the rooms are spacious. 46 of 297 guests complain about it.
If room condition matters to you
Here, 19 of the 20 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 98 photos checked · updated 10 October 2026
- We collected this hotel's 874 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 196 older, 101 in other languages and 280 with a score but no words.
- The hotel replied to 198 of its 200 newest Google reviews.
- 31 in every 100 reviews thank a staff member by name.
- 25 reviews mention a free upgrade, a cake or a gift.
- We looked at 98 photos: the first 38 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.