Hampton Inn by Hilton New York Times Square
3-star hotel · Theater District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of New York hotels
- 66% of guest comments are praise
- 72% of guest photos show no damage
How this score is made
- Rated higher than 21% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 66% of guest comments are praise. 476 praise, 245 complain. Counts for 30% of the score.
- 72% of guest photos show no damage. 43 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $347 a nighttypical for two, before tax · from $115
- 1 min walkto 49th Street station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Times Square372 m by road
- A station within walking distance49th Street is 68 m away
- Location189 praise · 0 complain
Against
- Guest photos show wear and dirt17 of the 60 photos guests took, and 0 of the hotel's 29
- Room size88 complain · 6 praise
- The lift66 of 295 guests
- Quiet at night27 complain · 7 praise
- Building work during the stay29 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (189 guests). Weakest: room size, where 88 of the 94 who mention it complain.
Location1890Strength
It has been a great experience, excellent location atmosphere and service.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel is nice, in a good location near Times Square, but you need a lot of patience for the elevators.
Google, August 2026, rated 3/5 by this guest
Staff11125Mostly good
Staff was nice and friendly.
Booking network, May 2026, rated 7/10 by this guest
Danyushka was very nice and proactive in making our guest experience the best.
Tripadvisor, July 2026, rated 5/5 by this guest
Service that takes forever: only cleans every other day, front desks not picking up, asked for a shampoo that took 3 hrs to send up.
Google, August 2026, rated 2/5 by this guest
Cleanliness5917Mostly good
Room was small but clean and comfortable.
Google, June 2026, rated 5/5 by this guest
The rooms are nice and clean.
Google, May 2026, rated 5/5 by this guest
Blanket was stained and bed was small and kinda uncomfortable.
Tripadvisor, May 2026, rated 4/5 by this guest
Room condition72Mostly good
Breakfast was well organized and amazing
Booking network, July 2026, rated 10/10 by this guest
Elevadores congestionados
Booking network, July 2026, rated 10/10 by this guest
And the bathroom was a bit outdated.
Google, October 2026, rated 3/5 by this guest
Value2012Mostly good
Close to everything needed, the price was great, the staff were extremely kind and the breakfast was delicious.
Booking network, August 2026, rated 9/10 by this guest
Excellent location and price plus free breakfast.
Booking network, July 2026, rated 10/10 by this guest
Dont waste your time and money.
Google, June 2026, rated 2/5 by this guest
Breakfast6557Split
Some food that was supposed to be hot was not and some of the items were low end at best.
Booking network, June 2026, rated 6/10 by this guest
Ordinary breakfast, not many options.
Booking network, August 2026, rated 6/10 by this guest
Breakfasts same every day: eggs in various forms, sausages or bacon, potatoes and waffles.
Google, August 2026, rated 5/5 by this guest
Beds811Split
Beds were awful, Elevators always busy took us 20 mins just to get down from floor 9.
Booking network, June 2026, rated 4/10 by this guest
Bed and pillows were not comfortable.
Booking network, May 2026, rated 6/10 by this guest
The pillows were extremely thin and very uncomfortable.
Booking network, June 2026, rated 6/10 by this guest
Views46Split
The views of the city are not good either.
Google, August 2026, rated 2/5 by this guest
Location is good, room doesn’t matter it’s NY , I paid a lot.A/C super noisy, No view
Booking network, September 2026, rated 2/10 by this guest
Views from our room were meh.
Google, May 2026, rated 2/5 by this guest
Quiet at night727Weak spot
the air conditioning was loud and the blower was like a tornado.
Booking network, September 2026, rated 7/10 by this guest
The cleaning supply room was right next to our room and that was noisy.
Booking network, August 2026, rated 7/10 by this guest
Ac was very loud and switching on every minute during the night.
Booking network, May 2026, rated 10/10 by this guest
Room size688Weak spot
Honestly the most cramped hotel ever.
Google, May 2026, rated 1/5 by this guest
The rooms are on the small side.
Booking network, September 2026, rated 10/10 by this guest
The room was too small for family of 4 persons two adults and two children no space to move at all
Booking network, August 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 700 Google ratings
Problems guests raised
Raised most: the lift, in 66 of 295 reviews.
The lift66 of 2951 in 4 reviews
Waiting for elevator morning but I understand, it was so busy.
Booking network, August 2026, rated 9/10 by this guest
If you are on the lower floors you have no chance of getting a lift at busy times as they are all full from the upper floors.
Booking network, May 2026, rated 7/10 by this guest
Building work during the stay29 of 2951 in 10 reviews
The possibility of construction could have been advertised.
Booking network, May 2026, rated 9/10 by this guest
Granted it was under construction but noisy.
Booking network, September 2026, rated 8/10 by this guest
Heating and air conditioning25 of 2951 in 12 reviews
Central air was not cool enough.
Booking network, June 2026, rated 8/10 by this guest
The ac would not stay on.
Booking network, June 2026, rated 4/10 by this guest
Something broken in the room13 of 2951 in 23 reviews
The bathroom door we had needed to be picked up to close it.
Tripadvisor, September 2026, rated 4/5 by this guest
Terrible breakfast options.
Booking network, August 2026, rated 3/10 by this guest
Complaints the hotel left unresolved11 of 2951 in 27 reviews
I have called and emailed several times with no response.
Google, July 2026, rated 1/5 by this guest
We mentioned it and basically were told to suck it up.
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom10 of 2951 in 30 reviews
Bathroom door is not functioning well enough.
Booking network, June 2026, rated 3/10 by this guest
The shower water had a strange smell.
Booking network, May 2026, rated 8/10 by this guest
Serious reports
6 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill2 of 295 reviews
Luckily I only stayed for 2 nights but paid top $ and missed my tour and was miserable on plane and still sick in bed 2 days later with a rash where my 18k jewelry was I have every symptom of mold exposure and my Dr agrees.
Google, June 2026, rated 2/5 by this guest
Another unfortunate thing about this place is the breakfasts and how unhealthy they are and how much of a stomach ache I had after every single time I ate there.
Google, August 2026, rated 3/5 by this guest
Bed bugs or bites2 of 295 reviews
We checked into our room and the next morning I found a bed bug on my pillow, my hat, and my t-shirt.
Google, August 2026, rated 2/5 by this guest
Housekeeping: Although the room initially appeared clean and tidy, we unfortunately fell victim to bed bug bites, which raised serious concerns about their housekeeping and sanitization standards.
Google, September 2026, rated 4/5 by this guest
A physical hazard2 of 295 reviews
In fact, on our last day, my wife cut her hand badly while trying to navigate her wheelchair through the narrow entrance way!
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
17 of the 60 guest photos we checked show damage or dirt (28%).
Guest photos showing damage or dirt17 of 6028%
Of 60 guest photos, 17 show damage or dirt: peeling paint or cracks in 6, pests in 5, building work in 4 and stains in 2, and some photos show more than one. Of the hotel's own 29, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$347 is a typical night, from 287 dates checked in the coming year.
Weekends cost 21% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $141Dearest month: Dec 2026, $438
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
49th Street station is 68 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station: 49th Street1 min walk68 m by road
- Nearest shop: TSQ Food Court1 min walk95 m by road
- Times Square5 min walk372 m by road
- Rockefeller Center5 min walk375 m by road
- Nearest main road: West 42nd Street461 m
- The Empire State Building20 min walk1.5 km by road
- The Brooklyn Bridge6.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 21 to 23 m².
- King Room with City View - Hearing Accessible21 m²Sleeps 2A view, going by the room's name
- King Room21 m²Sleeps 2
- Double Room with Two Double Beds and City View - Hearing Accessible21 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds23 m²Sleeps 4
- Double Room with Two Double Beds and Water View23 m²Sleeps 4A view, going by the room's name
- King Room with Roll-In Shower - Mobility Access23 m²Sleeps 2
The other 8 room types
- Double Room with City View23 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds and Landmark View23 m²Sleeps 4A view, going by the room's name
- King Bed with City View23 m²Sleeps 2A view, going by the room's name
- Room, 1 King Bed, Accessible, City ViewNot statedSleeps 2A view, going by the room's name
- Room, 1 Queen Bed, Non SmokingNot statedSleeps 2
- Room, 2 Double Beds, Accessible, City ViewNot statedSleeps 4A view, going by the room's name
- Room, 2 Double Beds, Accessible (Roll-In Shower)Not statedSleeps 4
- Room, 1 King Bed, Accessible (Roll-In Shower, City View)Not statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. Only 21% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 27 guests complain about noise.
Trip.com rates it 72 out of 100 and Booking network rates it 78. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room size matters to you
Here, 88 of the 94 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 89 photos checked · updated 12 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 125 older, 182 in other languages, 289 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 89 photos: the first 29 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.