Holiday Inn Nyc - Lower East Side by IHG
4-star hotel · Lower East Side, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 76% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 76% of guest comments are praise. 462 praise, 146 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $233 a nighttypical for two, before tax · from $108
- 1 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 87 m away
- Staff151 praise · 24 complain
- Location136 praise · 1 complain
Against
- On a main road: Delancey Street31 m from the building
- Quiet at nightcomplaints rising: 7.1 in 100 a year ago, 16.4 now37 complain · 16 praise
- Room sizecomplaints rising: 6.3 in 100 a year ago, 11.7 now28 complain · 6 praise
- Room conditioncomplaints rising: 4.7 in 100 a year ago, 9.9 now23 complain · 4 praise
- Building work during the staycomplaints rising: 7.1 in 100 a year ago, 10.5 now27 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (151 guests). Weakest: quiet at night, where 37 of the 53 who mention it complain.
Location1361Strength
The hotel is very well located, with metro stops very close by, and has all the amenities one could need.
Google, April 2026, rated 5/5 by this guest
Liked the fact that it’s very closed to the subway station.
Booking network, September 2026, rated 7/10 by this guest
Staffcomplaints rising: 4.7 in 100 a year ago, 10.5 now15124Strength
Amenities were great, comfortable bed, quiet atmosphere, working and reliable AC, very friendly and responsive staff
Booking network, July 2026, rated 10/10 by this guest
The best and most attentive!
Google, November 2025, rated 5/5 by this guest
The receptionist took phone calls whilst she was serving us.
Booking network, June 2026, rated 4/10 by this guest
Beds224Mostly good
Room was nice and bed was comfortable.
Booking network, May 2026, rated 8/10 by this guest
The hotel feels a bit dated, but the room and bed was comfortable and clean, and staff polite, friendly and helpful.
Google, November 2025, rated 3/5 by this guest
Only minor caveat is the bed was a bit saggy but we slept so not a biggie.
Google, September 2026, rated 5/5 by this guest
Cleanliness9419Mostly good
Great location; clean and good value for money
Booking network, November 2025, rated 7/10 by this guest
It was clean and perfectly located, the area around felt safe.
Booking network, February 2026, rated 10/10 by this guest
Very expensive for what it is, no mirror in the bathroom, a bit dated and dirty and quite loud as it’s right on the road.
Booking network, March 2026, rated 6/10 by this guest
Valuecomplaints rising: 1.6 in 100 a year ago, 4.7 now3310Mostly good
Excellent value for money.
Google, July 2026, rated 5/5 by this guest
great hotel, great price, great stay overall
Google, January 2026, rated 5/5 by this guest
For the rate per night is so pricey and we were 8th floor and you hear everything in the street .
Booking network, October 2025, rated 10/10 by this guest
Quiet at nightcomplaints rising: 7.1 in 100 a year ago, 16.4 now1637Weak spot
Heating is bad , the door handles having to be turned up instead of down just leads to people slamming doors and being loud at night
Booking network, January 2026, rated 1/10 by this guest
And the hotel was under renovation with so much noise during daytime but was not warned when booking
Booking network, June 2026, rated 5/10 by this guest
The size was small and there was construction going outside my window that disturbed my sleep.
Booking network, March 2026, rated 10/10 by this guest
Room sizecomplaints rising: 6.3 in 100 a year ago, 11.7 now628Weak spot
Small elevators, small rooms and corridor.
Booking network, June 2026, rated 5/10 by this guest
Rooms are small but comfortable, house keeping maintains them well.
Google, August 2026, rated 5/5 by this guest
Very small rooms and the premises are very congested.
Google, October 2025, rated 3/5 by this guest
Room conditioncomplaints rising: 4.7 in 100 a year ago, 9.9 now423Weak spot
The lobby is shabby and the lobby furniture looks like it belongs in a thrift store.
Booking network, June 2026, rated 5/10 by this guest
Cleanliness / the state of the room (some things were falling apart or broken)
Booking network, May 2026, rated 7/10 by this guest
Lots of renovation and refurbishment in the hotel currently, our key almost always failed to open our door and needed reconfiguring - apparently it was down to the lock and system being old and being updated as part of refurb.
Booking network, March 2026, rated 7/10 by this guest
Too few mentions to judge: food, breakfast and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,059 Google ratings
Problems guests raised
Raised most: building work during the stay, in 27 of 298 reviews.
Building work during the staycomplaints rising: 7.1 in 100 a year ago, 10.5 now27 of 2981 in 11 reviews
Contracting works outside and inside on the 2nd floor were loud and meant I didn’t sleep much beyond 8am (when jet lagged, not ideal).
Booking network, March 2026, rated 7/10 by this guest
The hotel is currently at construction, limited services (no laundry etc..)
Booking network, October 2025, rated 9/10 by this guest
A booking not honouredcomplaints rising: 3.9 in 100 a year ago, 8.8 now20 of 2981 in 15 reviews
When I arriving I was told that there only rooms with 1 bed available.
Booking network, January 2026, rated 4/10 by this guest
It turned out we were placed in a room with 1 bed, which was not ideal for us.
Booking network, January 2026, rated 8/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.4 in 100 a year ago, 9.9 now20 of 2981 in 15 reviews
Bathroom lock was broken.Did not repair inspite of informing to the front desk.
Booking network, May 2026, rated 5/10 by this guest
Yet the room temperature did not cool below 74 degrees.
Booking network, April 2026, rated 8/10 by this guest
Something broken in the roomcomplaints rising: 2.4 in 100 a year ago, 8.2 now17 of 2981 in 18 reviews
More up to date tv, working reading light on bed
Booking network, January 2026, rated 7/10 by this guest
The door to my hotel room was wonky so opening and closing it was a task.
Tripadvisor, June 2026, rated 3/5 by this guest
Unexpected charges and refunds14 of 2981 in 21 reviews
I tried to say my flight got delayed and asked if I can have an extension and they tried telling me to extend it to 12pm or 1pm was gonna be $150 but when I spoke to a female she didn’t charge me…
Booking network, May 2026, rated 10/10 by this guest
They tricked me out of 200 dollars in a cleaning fee which has never happened to me or anyone I know.
Booking network, January 2026, rated 1/10 by this guest
Unpleasant surroundings12 of 2981 in 25 reviews
rough neighbohood, other loud guests, please remove all carpets, do not eat hotel restaurant,
Booking network, October 2025, rated 6/10 by this guest
Outside was appropriately LES sketch.
Booking network, July 2026, rated 8/10 by this guest
Serious reports
3 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 298 reviews
Then upon arrival back to the hotel at 1am -- we found our room flooded with 2in of standing water surrounding the entire bed.
Booking network, August 2026, rated 4/10 by this guest
Bed bugs or bites1 of 298 reviews
The room 406 was cramped and had a bug in thd bed that bit me
Booking network, March 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: building work in 5, mould or damp in 1, dirty surfaces in 1 and stains in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bathtub (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$233 is a typical night, from 302 dates checked in the coming year.
Weekends cost 19% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $124Dearest month: Dec 2026, $330
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.dealbase.com$317
- Vio.com$321
- deals.etrip.net$321
- billabook.com$332
- h-en.reserving.com$343
- IHG · the hotel itself$356
- Booking.com$356
- Expedia$356
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 87 m away by road, about 1 minute on foot. There are 12 bars or clubs within 200 metres.
- Nearest main road: Delancey Street31 m
- Nearest station1 min walk87 m by road
- Nearest shop1 min walk98 m by road
- The Brooklyn Bridge2.9 km
- The Empire State Building4.0 km
- Times Square4.8 km
- Rockefeller Center5.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 13 to 17 m².
- Standard King Room with City View - Non-Smoking13 m²Sleeps 2A view, going by the room's name
- Standard King Room13 m²Sleeps 2
- Standard Room13 m²Sleeps 22 Double bed + 1 Queen bed
- Standard King Room - Mid Floor13 m²Sleeps 2
- King Room - Hearing Accessible/Non-Smoking14 m²Sleeps 2
- Standard King Room with Roll-in Shower - Mobility Accessible15 m²Sleeps 2
The other 8 room types
- Deluxe Double Room with Two Double Beds15 m²Sleeps 4Bathtub in its photos
- Premium King Room16 m²Sleeps 2
- Standard Double Room with Two Double Beds17 m²Sleeps 4Bathtub in its photos
- Premium Double Room with Two Double Beds17 m²Sleeps 4Bathtub
- Standard Double Room with Two Double Beds and City View17 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Double Room with Two Double Beds - Disability Access - Roll In Shower/Non-Smoking17 m²Sleeps 4Bathtub
- Standard Room, 2 Double Beds (Mid Floor)Not statedSleeps 4
- Standard Room, 1 King Bed, City View (High Floor)Not statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 37 guests complain about noise, and Delancey Street runs 31 m away.
IHG rates it 88 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while IHG takes them from anyone.
If room condition matters to you
Here, 23 of the 27 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 888 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 183 older, 81 in other languages, 324 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.