Motto by Hilton New York City Times Square
4-star hotel · Theater District, New York
Long Weekend score
Mixed1 serious report in 297 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 35% of New York hotels
- 73% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 35% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 559 praise, 203 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $225 a nighttypical for two, before tax · from $138
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Rockefeller Center352 m by road
- A station within walking distanceA station is 164 m away
- Location186 praise · 0 complain
- Staff164 praise · 26 complain
- Food22 praise · 1 complain
Against
- Room size102 complain · 1 praise
- Quiet at night30 complain · 19 praise
- Problems in the bathroom28 of 297 guests
- Unexpected charges and refunds18 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (186 guests). Weakest: room size, where 102 of the 103 who mention it complain.
Location1860Strength
Great location near Times Square!
Booking network, May 2026, rated 9/10 by this guest
The room was very comfortable, clean and the location was amazing, right on Times Square
Booking network, May 2026, rated 9/10 by this guest
Food221Strength
Always smiling, gave us recommendations on a rainy day and great drinks!
Google, May 2026, rated 5/5 by this guest
The bar staff were amazing and the drinks were so good.
Tripadvisor, May 2026, rated 5/5 by this guest
food served cold in the restaurant-we had to send it twice.
Booking network, July 2026, rated 1/10 by this guest
Views111Strength
The cleanliness is top-notch, and the view is exceptional.
Google, August 2026, rated 5/5 by this guest
Perfect stay, close by Times Square and we were at 23rd floor it was Amazing our spotview..<3
Booking network, August 2026, rated 10/10 by this guest
Room condition172Strength
Amazing location and beautiful modern design, the staff was great and gave us water as we needed without paying extra.
Booking network, June 2026, rated 8/10 by this guest
Brand new but smaller rooms than usual.
Google, August 2026, rated 4/5 by this guest
2) it's time for some repairs to the main, shared areas.
Google, June 2026, rated 5/5 by this guest
Staff16426Strength
The entire staff was attentive, kind, and ready to help at any moment.
Tripadvisor, June 2026, rated 5/5 by this guest
The staff is very helpful and friendly.
Google, June 2026, rated 4/5 by this guest
the room is small and the staff are unfriendly.
Google, May 2026, rated 1/5 by this guest
Cleanliness8616Mostly good
I like that the room is well kept, clean and replenished with water and snacks.
Booking network, June 2026, rated 10/10 by this guest
Although there is traffic congestion nearby, the location is excellent and the place is clean.
Google, August 2026, rated 5/5 by this guest
There was also a day when the trash wasn't emptied (which was small to begin with) so it began to overflow in our room by the next night.
Booking network, June 2026, rated 7/10 by this guest
Breakfast114Mostly good
always greeted us with a smile and the breakfast was great !
Google, September 2026, rated 2/5 by this guest
Nice breakfast and staff.
Google, July 2026, rated 2/5 by this guest
The breakfast options are a bit narrow
Booking network, June 2026, rated 8/10 by this guest
Value2211Mostly good
A bit small but its cheaper than most hotels here so I suppose it's a bargain.
Google, September 2026, rated 4/5 by this guest
The best location for a NYC city for the value / price
Booking network, July 2026, rated 10/10 by this guest
way too expensive compared to the room, service
Booking network, June 2026, rated 5/10 by this guest
Beds2010Mostly good
Very clean, modern shower, comfy bed and pillows.
Booking network, July 2026, rated 9/10 by this guest
The bed was very comfortable, and although it was close to tourist places, I did not hear much noise at night.
Tripadvisor, June 2026, rated 5/5 by this guest
My husband thought the mattress was perfect, but it was a little too firm for me.
Booking network, September 2026, rated 9/10 by this guest
Quiet at night1930Weak spot
Room was very small and Air conditioning was very noisy.
Booking network, July 2026, rated 8/10 by this guest
I heard a strange sound from my ceiling every night!
Booking network, August 2026, rated 8/10 by this guest
But sound from next door carries pretty easy.
Google, August 2026, rated 5/5 by this guest
Room size1102Weak spot
I was warned about the size of the room, but it was more compact than expected.
Booking network, July 2026, rated 8/10 by this guest
Size of the room was OK but a little too small for a longer stay.
Booking network, July 2026, rated 8/10 by this guest
The tiny room was appalling.
Booking network, September 2026, rated 2/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,080 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 28 of 297 reviews.
Problems in the bathroom28 of 2971 in 11 reviews
but theres just no space and the bathroom is not separated or private so it makes moving around difficult.
Booking network, August 2026, rated 5/10 by this guest
The bathroom could be improved because the sliding door stays ajar and you can see inside.
Google, August 2026, rated 4/5 by this guest
Unexpected charges and refunds18 of 2971 in 16 reviews
They charge you an additional $30 charge per night, which supposedly is for free wifi even though I'm a Hilton Honors member so wifi is supposed to be included.
Booking network, June 2026, rated 4/10 by this guest
My booking showed only about $10.50 payable at the hotel, but I was charged $103.26 at checkout due to a mandatory $30/night Destination Fee.
Google, July 2026, rated 1/5 by this guest
Something broken in the room10 of 2971 in 30 reviews
Broken night light never goes off.
Booking network, August 2026, rated 4/10 by this guest
broken bed lights and long waits for elevator
Booking network, June 2026, rated 10/10 by this guest
Heating and air conditioning9 of 2971 in 33 reviews
Even after having them come check it out and they changed the filter it was still hot.
Booking network, June 2026, rated 7/10 by this guest
The A/C went out but they fixed it.
Booking network, July 2026, rated 10/10 by this guest
Complaints the hotel left unresolved8 of 2971 in 37 reviews
Black out blind in the room would not close, asked for it to be fixed, came back and both blinds would not close.
Booking network, July 2026, rated 8/10 by this guest
5PM still nothing so I gave up.
Google, September 2026, rated 2/5 by this guest
The lift8 of 2971 in 37 reviews
The elevators are the worse from 8:30 to 10:30 , you can wait 20 -25 minutes for an elevator.
Google, July 2026, rated 3/5 by this guest
Too many people, it takes lots of time to take the elevator
Booking network, September 2026, rated 6/10 by this guest
Serious reports
1 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 297 reviews
Found a BED BUG on the hotel blanket when we woke up on the last day of our trip.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: restaurant (2), bar (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$225 is a typical night, from 294 dates checked in the coming year.
Weekends cost 21% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $153Dearest month: Dec 2026, $439
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- hotelbookingzone.com$362
- trivago.deals$376
- traveluro.com$377
- billabook.com$418
- besthoteldealsglobal.com$423
- Expedia$464
- travelocity.com$464
- orbitz.com$464
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 164 m away by road, about 2 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest shop: TSQ Food Court2 min walk118 m by road
- Nearest station2 min walk164 m by road
- Rockefeller Center5 min walk352 m by road
- Times Square5 min walk395 m by road
- Nearest main road: West 42nd Street456 m
- The Empire State Building20 min walk1.5 km by road
- The Brooklyn Bridge6.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
22 room types, from 14 to 91 m².
- Queen Room with City View and Wall Bed14 m²Sleeps 2A view, going by the room's name
- Compact Queen Room14 m²Sleeps 2
- Compact Queen Room with City View - Communication Assistance14 m²Sleeps 2A view, going by the room's name
- Queen Room with Wall Bed14 m²Sleeps 2
- Compact Queen Room with City View14 m²Sleeps 2A view, going by the room's name
- Bunkbeds, 1 Twin Bed over 1 Queen Bed16 m²Sleeps 3
The other 16 room types
- Bunkbeds, 1 Twin Bed over 1 Queen Bed, City View16 m²Sleeps 3A view, going by the room's name
- Bunk Room with City View, One Twin Bed and One Queen Bed16 m²Sleeps 3A view, going by the room's name
- Room with One Twin Over Queen Bunk Bed16 m²Sleeps 3
- Compact Queen Room - Mobility Access/Communication Assistance19 m²Sleeps 2
- Compact Queen Room - Communication Assistance19 m²Sleeps 2Bathtub in its photos
- 1 Queen Bed Accessible, Tub, Hearing Impaired20 m²Sleeps 2
- Connecting Rooms with Two Queen Beds, One Bunk Bed and One Twin Bed39 m²Sleeps 4
- Connecting Rooms with Three Queen Beds, One Bunk Bed and One Twin Bed56 m²Sleeps 6
- Connecting Rooms with Four Queen Beds, One Bunk Bed and One Twin Bed72 m²Sleeps 8
- Connecting Rooms with Five Queen Beds, One Bunk Bed and One Twin Bed76 m²Sleeps 10
- Connecting Rooms with Six Queen Beds, One Bunk Bed and One Twin Bed91 m²Sleeps 12
- Family Suite, Multiple Beds, Connecting RoomsNot statedSleeps 6
- Family Suite, Multiple Beds, Connecting RoomsNot statedSleeps 4
- Family Suite, Multiple Beds, Connecting RoomsNot statedSleeps 8
- Family Suite, Multiple Beds, Connecting RoomsNot statedSleeps 12
- Family Suite, Multiple Beds, Connecting RoomsNot statedSleeps 10
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 35% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 30 guests complain about noise.
If room size matters to you
Here, 102 of the 103 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 97 photos checked · updated 12 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 110 older, 136 in other languages, 349 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 152 of its 200 newest Google reviews.
- 18 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 97 photos: the first 37 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.