Residence Inn by Marriott New York Manhattan/Central Park
4-star hotel · Midtown West, New York
Long Weekend score
Good1 serious report in 294 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 74% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 74% of guest comments are praise. 551 praise, 194 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $307 a nighttypical for two, before tax · from $169
- 2 min walkto the nearest station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Rockefeller Center850 m by road
- A station within walking distanceA station is 154 m away
- Water view14 guest photos show it
- Location186 praise · 1 complain
- Views96 praise · 6 complain
Against
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at night31 complain · 7 praise
- Room size29 complain · 8 praise
- Room condition24 complain · 3 praise
- Value19 complain · 14 praise
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: location (186 guests). Weakest: quiet at night, where 31 of the 38 who mention it complain.
Location1861Strength
It was in incredibly pleasant stay, everything was perfect for us, the location is outstanding, we will definitely return.
Booking network, June 2026, rated 10/10 by this guest
Perfect room perfect location, I'd do it again
Booking network, June 2026, rated 9/10 by this guest
Since the location is skewed toward Central Park, it is difficult to get around Manhattan evenly.
Google, June 2026, rated 1/5 by this guest
Views966Strength
The rooms were comfortable and views were spectacular.
Tripadvisor, September 2026, rated 5/5 by this guest
We were lucky enough to get a high floor with the “partial park view”.
Google, April 2026, rated 5/5 by this guest
HOWEVER…whoever chose bulky desks and tvs to block the floor-to-ceiling-windows-overlooking-spectacular-city-and-central-park-sights?
Google, October 2026, rated 4/5 by this guest
Beds133Mostly good
The double bed was excellent, but the single wasn't quite right.
Google, July 2026, rated 5/5 by this guest
The rooms were clean and the bed was quite comfortable to sleep on.
Booking network, July 2026, rated 8/10 by this guest
Pillows, old,used and uncomfortable.
Booking network, April 2026, rated 8/10 by this guest
Staff11529Mostly good
The place is unique,the staff is extremely attentive to your every need ,I highly recommend Axel Sanchez who took special care of us.The top -floor suites are incredible,you look out over NYC,breakfast is divine,Residence Inn is The Place To Be
Tripadvisor, October 2026, rated 5/5 by this guest
but one man standing alone by entrance ~ sarcastic response to my question abt your hotel
Booking network, September 2026, rated 10/10 by this guest
Staff are not friendly - maybe thats just New York!!
Booking network, September 2026, rated 1/10 by this guest
Breakfast5820Mostly good
The rooms have panoramic views and the included breakfast is truly excellent.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast was good, The view from the room IMO best you can get for the value.
Booking network, June 2026, rated 9/10 by this guest
Breakfast was not great, and the coffee was disappointing.
Booking network, June 2026, rated 8/10 by this guest
Cleanliness5132Mostly good
Bed was comfy, though and room was clean.
Tripadvisor, March 2026, rated 3/5 by this guest
Bed was comfy, though and room was clean.
Google, March 2026, rated 3/5 by this guest
Would have liked better pillows, cleaner rooms, cleaner towels.
Booking network, July 2026, rated 9/10 by this guest
Value1419Split
The hotel was ok but could be better for what you have paid.
Booking network, April 2026, rated 6/10 by this guest
NYC hotels are generally very expensive for what you get, this one is no exception.
Booking network, June 2026, rated 8/10 by this guest
Not a good option for cost paid
Booking network, August 2026, rated 5/10 by this guest
Room size829Weak spot
Rooms are small, typical for NYC!
Booking network, June 2026, rated 8/10 by this guest
Small room with limited storage space.
Google, May 2026, rated 4/5 by this guest
The room was a bit small but it was fine for the 2 of us.
Booking network, August 2026, rated 9/10 by this guest
Quiet at night731Weak spot
Elevator noice is a bit problem but will be quiet after 10 pm or so this is the reason of 4 stars....
Google, May 2026, rated 4/5 by this guest
We were on the 46th floor amd our room was by the lifts making it quite noisy.
Google, May 2026, rated 5/5 by this guest
Elevators of the hotel goes up and down all day long and making big noises and that was anoying even when it's night they won't stop and interupted me to sleep well.
Booking network, May 2026, rated 8/10 by this guest
Room condition324Weak spot
But the rooms seem to be a bit worn, patchwork repairs in the bathroom.
Google, April 2026, rated 4/5 by this guest
The hotel is in a great location, beautiful views but the rooms need updating.
Google, September 2026, rated 5/5 by this guest
The rooms are looking old and need some repairs but still comfortable
Booking network, July 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,769 Google ratings
Problems guests raised
Raised most: the lift, in 34 of 294 reviews.
The lift34 of 2941 in 9 reviews
The size of the elevators was small, but at least they were working.
Booking network, April 2026, rated 9/10 by this guest
But the elevator is crazy: they have 8 elevators and 4 of them dedicated to upper floors, however, the average wait time for getting on an elevator is at least 15 minutes when you want to leave the hotel.
Google, May 2026, rated 4/5 by this guest
Complaints the hotel left unresolved31 of 2941 in 9 reviews
A hotel from a chain like Marriott should not display such a low level of professionalism as to ignore emails for nearly two months.
Google, April 2026, rated 1/5 by this guest
We tried calling the desk multiple times for things and nobody would answer.
Booking network, July 2026, rated 6/10 by this guest
Something broken in the room25 of 2941 in 12 reviews
Mini refrigerator not working
Booking network, August 2026, rated 1/10 by this guest
There was damage to the room and bathroom.
Booking network, August 2026, rated 8/10 by this guest
Problems in the bathroom22 of 2941 in 13 reviews
Shower did not work properly and reported.
Booking network, June 2026, rated 5/10 by this guest
Broken chair back, carpet was not clean, shower leaked, no bags in trash cans, ice bucket had mold and amenities carrier was broken.
Booking network, June 2026, rated 6/10 by this guest
Unexpected charges and refunds18 of 2941 in 16 reviews
They sale water in the room $8 , you don’t read what’s on the water you end up getting shocked when it’s billed to your room
Booking network, June 2026, rated 9/10 by this guest
I made a reservation for PLN 30,000 through Booking.com, and after leaving, we discovered that the entire reservation had an additional PLN 12,000 cost that no one informed us about.
Google, July 2026, rated 1/5 by this guest
Heating and air conditioning14 of 2941 in 21 reviews
The hotel was hot,maybe because they are renovating.
Booking network, August 2026, rated 8/10 by this guest
The air conditioning wasn’t working, no one answers the phone, and there is a complete lack of service and professionalism.
Booking network, September 2026, rated 1/10 by this guest
Serious reports
1 in 294 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 294 reviews
But what really made my stay horrible was that I got robbed by the room service staff.
Tripadvisor, June 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: building work in 9, stains in 1 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (3), restaurant (2), bathtub (1), water view (14), landmark view (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$307 is a typical night, from 305 dates checked in the coming year.
Weekends cost 3% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $190Dearest month: Aug 2027, $755
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- trivago.deals$351
- evendo.com$355
- deals.goseek.com$362
- billabook.com$371
- besthoteldealsglobal.com$383
- h-en.reserving.com$384
- clicktrip.com$431
- tripening.com$448
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 154 m away by road, about 2 minutes on foot. There are 14 bars or clubs within 200 metres.
- Nearest station2 min walk154 m by road
- Nearest shop: Heaven On 7th Marketplace2 min walk159 m by road
- Nearest main road: West 57th Street226 m
- Rockefeller Center11 min walk850 m by road
- Times Square12 min walk872 m by road
- The Empire State Building27 min walk2.0 km by road
- The Brooklyn Bridge7.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 20 to 21 m².
- King Studio with Times Square View - Hearing Accessible20 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- King Studio20 m²Sleeps 2Bathtub in its photos
- Studio with View20 m²Sleeps 21 super-king bedBathtub in its photosA view, going by the room's name
- Studio, 1 King Bed, River View (Hearing Accessible)20 m²Sleeps 2BathtubSea or water view
- Studio, 1 King Bed, Park View20 m²Sleeps 2BathtubA view, going by the room's name
- Studio, 1 King Bed, River View (Times Square)20 m²Sleeps 2BathtubA view, going by the room's name
The other 10 room types
- Deluxe Studio with City View20 m²Sleeps 31 Twin bed + 1 Double bedBathtub in its photosA view, going by the room's name
- King Studio with Partial Park View and Roll-in Shower - Mobility Accessible20 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- Studio20 m²Sleeps 42 Double bedBathtub in its photos
- Studio, 2 Double Beds, Park View (Mobility Accessible, Tub)21 m²Sleeps 4BathtubA view, going by the room's name
- Family Studio Suite, 1 Twin Bed, City View21 m²Sleeps 3BathtubA view, going by the room's name
- Studio, 2 Double Beds, Park View (Hearing Accessible)21 m²Sleeps 4BathtubA view, going by the room's name
- Studio, 2 Double Beds, Park View21 m²Sleeps 4BathtubA view, going by the room's name
- Deluxe Studio with Times Square View21 m²Sleeps 21 super-king bedBathtub in its photosLandmark view
- Standard Studio with Times Square View21 m²Sleeps 21 super-king bedBathtub in its photosA view, going by the room's name
- Studio, 1 King Bed, View (Mobility Accessible, Tub)Not statedSleeps 2BathtubA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 24 of the 27 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
294 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 874 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 101 older, 174 in other languages, 303 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 193 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.