Pelican London Hotel & Residence
3-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 72% of guest comments are praise
- 75% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 72% of guest comments are praise. 437 praise, 169 complain. Counts for 30% of the score.
- 75% of guest photos show no damage. 45 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $154 a nighttypical for two, before tax · from $149
- 24 min walkto Haydons Road station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Location125 praise · 6 complain
- Staff88 praise · 15 complain
Against
- Guest photos show wear and dirt15 of the 60 photos guests took, and 0 of the hotel's 40
- Room size31 complain · 12 praise
- Room condition26 complain · 9 praise
- Something broken in the roomcomplaints rising: 3.3 in 100 a year ago, 8.4 now22 of 298 guests
- Problems in the bathroom18 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (125 guests). Weakest: room size, where 31 of the 43 who mention it complain.
Location1256Strength
Poor but location close to restaurant
Booking network, April 2026, rated 3/10 by this guest
Unfortunately the stay was medical as it’s next door to St George’s but nevertheless it’s a great hotel, very good value for money and a great base for exploring
Booking network, October 2025, rated 10/10 by this guest
To get to the main shops on the High Road required getting on to transport for 1 stop, then go to the end of the line, then having to wait for another one to go distance less than a mile.
Booking network, June 2026, rated 7/10 by this guest
Staffcomplaints rising: 3.3 in 100 a year ago, 5.5 now8815Strength
Staff very accommodating.
Booking network, May 2026, rated 8/10 by this guest
Great hotel, great staff and amazing with keeping children happy with Snacks!
Booking network, February 2026, rated 9/10 by this guest
The new receptionist who was on duty at 5pm 15/12/2025 was very rude and unprofessional, the manager who was stood behind her obviously training her was just as bad he gave me a very unpleasant look and then asked the receptionist very loudly "has he paid" lol
Google, December 2025, rated 1/5 by this guest
Value4811Mostly good
✅Room: Value & comfortability ✅
Booking network, December 2025, rated 10/10 by this guest
Managed to book a room a few days before for great price compared to what it was when I looked a c
Booking network, May 2026, rated 9/10 by this guest
Very expensive for what it is my advice would be to go and book into premier inn same price but far better rooms
Google, October 2025, rated 3/5 by this guest
Cleanlinesscomplaints falling: 18.3 in 100 a year ago, 10.9 now9437Mostly good
Good value, clean and very good location for our requirements
Booking network, December 2025, rated 5/10 by this guest
Clean, modern, convenient
Booking network, May 2026, rated 8/10 by this guest
Bedding and towels were clean but stains on the walls and carpet.
Booking network, December 2025, rated 8/10 by this guest
Beds3018Mostly good
Location,very comfortable pillows & beds …
Booking network, July 2026, rated 8/10 by this guest
Comfortable bed & bedding.
Booking network, July 2026, rated 9/10 by this guest
Uncomfortable beds and the thinnest pillows to ever exist, our room was tiny so definitely pay for the larger room!
Booking network, October 2025, rated 6/10 by this guest
Quiet at nightcomplaints falling: 18.3 in 100 a year ago, 5.9 now3125Split
The noise in the morning is too much.
Booking network, January 2026, rated 6/10 by this guest
Just the parking but hey that's London, and my room was on tbe ground floor and someone smoking outside was on tbe phone at midnight and was basically shouting.
Booking network, October 2025, rated 9/10 by this guest
Doors especially on to corridor were very heavy and therefore VERY noisy when closing.
Booking network, June 2026, rated 8/10 by this guest
Room size1231Weak spot
The room was really small, and the bathroom was narrow and basic.
Tripadvisor, June 2026, rated 3/5 by this guest
Clean, spacious for our room, but very tight for our friends room for space.
Booking network, November 2025, rated 8/10 by this guest
Though the room was quite small and it’s an older building, my room was clean and the cost was very reasonable for Londo
Booking network, January 2026, rated 8/10 by this guest
Room condition926Weak spot
Room needed painting and new carpet but the hotel are un the process of recarpeting.
Booking network, November 2025, rated 7/10 by this guest
Convenient but dated and too much for what it offers
Booking network, December 2025, rated 5/10 by this guest
Furniture is quite badly marked now and needs a refresh.
Booking network, March 2026, rated 7/10 by this guest
Too few mentions to judge: food, breakfast and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 782 Google ratings
Problems guests raised
Raised most: something broken in the room, in 22 of 298 reviews.
Something broken in the roomcomplaints rising: 3.3 in 100 a year ago, 8.4 now22 of 2981 in 14 reviews
No hairdryer, no iron, curtain was faulty, missing light bulb in desk lamp.
Booking network, July 2026, rated 1/10 by this guest
Bedside lights did not work
Booking network, May 2026, rated 7/10 by this guest
Problems in the bathroom18 of 2981 in 17 reviews
Shower door was broken and a bit difficult to
Booking network, December 2025, rated 8/10 by this guest
The bathroom wasn't particularly clean, the shower was grimy round the sides and the shower door was broken.
Booking network, July 2026, rated 7/10 by this guest
Heating and air conditioning15 of 2981 in 20 reviews
The heating system was blowing cold air out and the rooms were not clean.
Booking network, April 2026, rated 6/10 by this guest
Nothing works when your key card isn’t in so no air con or fridge working which mean all our food went off.
Booking network, June 2026, rated 7/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.7 in 100 a year ago, 4.6 now12 of 2981 in 25 reviews
Sent a message to tho hotel day before arrival and got no answer.
Booking network, July 2026, rated 5/10 by this guest
I have tried to cancel the reservation in every possible way, but the hotel has still not contacted me.
Google, March 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 3.4 now8 of 2981 in 37 reviews
taking £100 compensation that is held for 14 days!!!
Booking network, May 2026, rated 4/10 by this guest
They only accommodate early check in at a cost.
Booking network, May 2026, rated 6/10 by this guest
Parkingcomplaints rising: 1.7 in 100 a year ago, 2.9 now8 of 2981 in 37 reviews
£100 would have been fairer, especially as there is no parking so had to pay £17 to park on the street.
Booking network, November 2025, rated 8/10 by this guest
Stayed 4 nights when my husband was in st George's hospital nice clean rooms staff very nice & very helpful 😊 recommend this hotel ,only down fall is there is no car park but i parked in the hospital
Google, October 2025, rated 5/5 by this guest
Serious reports
8 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard5 of 298 reviews
This time I was put in a room 93 where you can't lock it from the inside.
Google, September 2026, rated 3/5 by this guest
I asked not to be put in room 2 as there is an electrical fault with the bedside socket, that i have explained to the reception staff for the last 6 weeks while i have been staying 2 days a week.
Booking network, October 2025, rated 6/10 by this guest
Bed bugs or bites3 of 298 reviews
The room had bedbugs, which was unacceptable.
Google, July 2026, rated 2/5 by this guest
During our stay, we discovered a massive bed bug infestation that was actively spreading across multiple rooms simultaneously.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
15 of the 60 guest photos we checked show damage or dirt (25%).
Guest photos showing damage or dirt15 of 6025%
Of 60 guest photos, 15 show damage or dirt: stains in 10, dirty surfaces in 6, peeling paint or cracks in 3 and pests in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$154 is a typical night, from 305 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Mar 2027, $151Dearest month: Jul 2027, $161
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$150
- deals.dealbase.com$153
- app.thebookingbutton.com$161
- Priceline$172
- Vio.com$176
- tripening.com$185
- expedia.co.uk$189
- Agoda$189
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Haydons Road station is 1.8 km away by road, about 24 minutes on foot.
- Nearest shop: SGUL Student's Union Shop5 min walk406 m by road
- Nearest main road: High Street Colliers Wood468 m
- Nearest station: Haydons Road24 min walk1.8 km by road
- Buckingham Palace10.3 km
- Big Ben11.0 km
- Tower Bridge12.9 km
- The British Museum13.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 11 to 24 m².
- Deluxe Single Room11 m²Sleeps 1
- Cozy Double Room12 m²Sleeps 2
- Double Room - Disability Access14 m²Sleeps 2
- Standard Double Room15 m²Sleeps 2
- Deluxe Studio22 m²Sleeps 31 Double bed + 1 Sofa bedBathtub
- Large Double or Twin Room24 m²Sleeps 2
The other 4 room types
- Basic Triple Room24 m²Sleeps 32 Twin bed + 1 Sofa bed
- Executive Twin Room24 m²Sleeps 2
- Family Room with Bathroom24 m²Sleeps 32 Twin bed + 1 Sofa bedBathtub
- Junior Studio Suite, 1 BedroomNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
45 Google reviewers ticked "Quiet", yet 25 guests complain about noise.
If room condition matters to you
Here, 26 of the 35 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 887 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 144 older, 66 in other languages, 378 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.